Bxscig

I wonder how many of those they get a day, good luck!

Pure Adrenaline

iTrader: (2)

Boo for omitting direct dial!! I was going to prank call you using Sprint Relay.



Give 'em hell, dude. They have horrible reputation everywhere, and several people on this forum alone have fallen victim. It's time that somebody ripped them a new one. Let us know how it goes.

pistacio

iTrader: (1)

Andy's does suck.....I went thru a similar situation, they charged for a rear lip...it wasn't in stock...tried selling me the sarona rear, didn't want it. They charged my card anyway, and it took me about two months to get my money back.

Do a search....you'll find some stories about Andy's on here. I agree, they should definitely have their advertising pulled form all car mags due to the lack of customer satisfaction.

PiZauL

iTrader: (1)

That letter.... FTMFW!

oulaw29

Its just hard to believe that they can stay around with this sort of reputation. I think the best thing to do is for us to start a petition to send to all of the car magazines. The only way I can see getting enough signatures is if the forum mods for all of the forums on acurazine were willing to post a stick regarding the petition. I would be willing to donate my time on this as I am extremely pissed off. If we got around 1,000 signatures, I would send the petition to all import tunner mags, AS WELL AS all major advertisers that advertise in those mags that sell or specialize in acura parts. Really it is more of a boycott. We boycott those mags until they remove Andys, and boycott all vendors that advertise in the mags. Do you all want to see how fast the mags pull andys adds when ALL of their vendors call them to bitch about Andys??? Dont think we can make a difference, give me 1K signatures and its a pretty strong message that there are probobly ALOT more people who didnt have the opportunity to sign or know about it. I dont have alot of posts, but I enjoy this board, now LETS SHOW THOSE MOTHERFUCKERS TO STOP FUCKING WITH PEOPLE ON THIS BOARD, OR ELSE WHAT IS THE POINT OF THIS BOARD. Its not like its just me bitching here MODERATORS, it is alot of fucking people. Now you have a pissed off attorney who is ready, willing and able to spend some time on this, can we get all the moderators on all the acurazine boards to push this? Or are we going to have to keep telling people, oh sorry you should have done a search and seen that you were going to get fucked?

adamlee05

:w ish:

oulaw29

Customer Experience

Based on BBB files, this company has an unsatisfactory record [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] with the Bureau due a pattern [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] of complaints. The company has resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] some complaints presented by the Bureau; however, some complaints remain unresolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

unresolved - The company failed to resolve the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img].

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 220 complaints about this company in the last 36 months, our standard reporting period. Of the total of 220 complaints closed in 36 months, 112 were closed in the last year.

Advertising Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 8 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. No Response [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

No Response - The company failed to respond to the complaint. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 6 - Company failed to respond to the BBB to resolve or address the complaint issues. Billing or Collection Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 3 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Sales Practice Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Unresolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Unresolved - The company failed to resolve the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process. Administratively Closed [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. No Response [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

No Response - The company failed to respond to the complaint. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - Company failed to respond to the BBB to resolve or address the complaint issues. Delivery Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 6 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 12 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. 2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. No Response [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

No Response - The company failed to respond to the complaint. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 7 - Company failed to respond to the BBB to resolve or address the complaint issues. Service Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 3 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 8 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Unresolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Unresolved - The company failed to resolve the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process. No Response [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

No Response - The company failed to respond to the complaint. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 5 - Company failed to respond to the BBB to resolve or address the complaint issues. Customer Service Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Unresolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Unresolved - The company failed to resolve the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process. Administratively Closed [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Guarantee or Warranty Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 21 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Unresolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Unresolved - The company failed to resolve the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process. No Response [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

No Response - The company failed to respond to the complaint. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 8 - Company failed to respond to the BBB to resolve or address the complaint issues. Product Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 5 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 24 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 3 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. No Response [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

No Response - The company failed to respond to the complaint. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 17 - Company failed to respond to the BBB to resolve or address the complaint issues. Refund or Exchange Issues [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 15 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 23 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Unresolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Unresolved - The company failed to resolve the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process. Administratively Closed [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 6 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. No Response [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

No Response - The company failed to respond to the complaint. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 6 - Company failed to respond to the BBB to resolve or address the complaint issues. Issue Not Defined Resolved [img]/%7Ecommon/ebindr/images/tl.gif[/img] [img]/%7Ecommon/ebindr/images/tc.gif[/img] [img]/%7Ecommon/ebindr/images/tr.gif[/img] [img]/%7Ecommon/ebindr/images/lc.gif[/img] BBB Definition:

Resolved - The company resolved the complaint issues. [img]/%7Ecommon/ebindr/images/rc.gif[/img] [img]/%7Ecommon/ebindr/images/bl.gif[/img] [img]/%7Ecommon/ebindr/images/bc.gif[/img] [img]/%7Ecommon/ebindr/images/br.gif[/img] 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

ubnpast

Anyds auto sport does suck. About 4 years ago my sister bought a body kit for her 94 eclipse. The fiberglass was complete SHIT. It did not even fit on the car, there was 3/4" gaps in the rear bumper, side skirts and front bumper. They never replied to phone calls, emails, or even to the BBB. BBB said they couldnt do anything, they got no response, and it was $2k wasted.
Andys sucks ass

oulaw29

So I got a call from some dork at Andys and he left a voicemail at my firm asking for the emails I sent to them cancelling the sale. So FUCK I didnt save them since it was like 6 months ago, so I sent this back to them today:



FOR SETTLEMENT PURPOSES ONLY



Via Fax: 408-263-9526

Andy’s Auto Sport

Mail: 1666 S. Main St.,

Milpitas, CA 95035



Re: Your Order/System # 8210050/INET2500, WW Rear Spoiler for Acura TL, Ship

Date 24JUL06



To Whom it May Concern:



This letter is in reference to a message for an Andy’s Auto Sport representative, which was left on the voicemail for my direct dial on August 7, 2006. In that voicemail, your representative asked for copies of emails which I sent, cancelling the transaction.



Please be advised that since almost half a year passed since I cancelled the transaction, and assumed it was clear that the transaction was cancelled, I did not keep the emails. You should note that although I did not keep copies of the emails, in Texas, I will be able to testify about the fact the emails were sent as well as calls I attempted, and the contents of the emails. I doubt a jury would have a difficult time taking my word for it, with the fact that I ordered the part from another dealer due to Andys failure to respond, that it took half a year for the part to be shipped from Andy’s, and that your report from the Better Business Bureau contains numerous complaints similar to mine, which would be admissible at trial.



In short, my offer to pay to ship the item back to Andys in return for the full refund of the purchase price still stands for the remaining time of my thirty (30) day demand. After that time, I will have no choice but to file a lawsuit for breach of contract against Andys, seeking breach of contract damages, as well as all attorney fees. You should not that my attorney fees to date are $481.25, but of course this amount increased with the time necessary to spend working on the file.



Again, while I would like to avoid filing suit over something that can be resolved this easily, you should be aware that I am a litigation attorney that has no problem filing a lawsuit over this matter. I am sure there are many other customers who would be more than willing to join in such a lawsuit. I would seem much more beneficial to resolve this matter now, as opposed to after it has become necessary for Andys to pay extensive litigation costs to defend the matter once suit is filed, as well as paying my attorney fees, which if the matter went to trial, could be in excess of $10,000.00. You are welcome to contact me directly to attempt to resolve this matter, at the direct dial listed below.



Thank you for your assistance with this matter. I look forward to your response.



Sincerely yours,

RAD LAW FIRM



Aaron A. Herbert

Attorney
OMMITTED FROM FORUM Direct Dial

ubnpast

I wish I was a lawyer

I noticed a spelling error though

You should not that my attorney fees to date are $481.25, but of course this amount increased with the time necessary to spend working on the file

oulaw29

How about when an attorney at my last firm filed a pleading (which always start off with TO THE HONORABLE JUDGE OF SAID COURT TO THE HORRIBLE JUDGE OF SAID COURT:

NSXNEXT

iTrader: (2)

Another spelling error.


Jury trial? Got a flair for the dramatic I see.

CL Platano

They will drag it out till the 29th day.

oulaw29

UPDATE: ISSUE RESOLVED

I got the following letteer from andys after my second letter, please excuse the spelling, this is a OCR text conversion from a pdf file off my fax server. In a nutshell they agree to take the return and waive the 33% restock fee, I eat original shipping costs and re-ship costs. I would call that an acceptable comprimise. Here is their letter.

This lene" is in rderence ta a fax r..ceived an August 8, 2006. It seems that th.. 'ongeing issue here is that yau seem to think yau cancelled yaur 'order. Unfartunately, thi3 is net the case.


Andy's Auta Sperl dees nat appreve credit card transactions-whether refund, charge ,Or 'otherwise-by email.ln the event we receive an el11ail requesting a cancellatian an behalf ,Of a custamer, we request II call is made ,Or a ph ,One number is pravided fer a representative ta reach the custamer. This palicy ha3 been instated far the security and cantld_ntialjty ,Of Andy'3 Auta Spart cu3tamers.


Yau cI_arly stated in yeur initial carrespondence that yeu failed ta call in to cancel the 'order. Unfertunately, yau alsa cannot produce th_ _mails in which you claim ta have cancelled this purchase. These fact3 further reinstate my stance that this order wa3 never prop_rly cancelled, and thus there has been no wrang daing on the behalf ,Of Andy's Auta Spart. The fact that yeu placed another 'order with an alternate campany says nathing abeut your actians with Andy's Auta Spert.


Unfartunately, since th_re was na cheice ,Of law and venue pravisian in this transactien, it wauld be nece3sary far a

judge ta review the circumstances ta decide persanal and subject matter jurisdictian. Andy's Auta Spart agrees that

both this process as w_ll as a t1led suit wauld be an unnecessary waste ,Of time; h'owever, the fact remains that yaur 'order wa3 nat cancelled praperly and, as a p_rson ,Of integrity, it is expected that yau will act accardingly.


Furthermare, yau de have 30 days ta return yaur spailer ifyeu wauld like ta de se. Hawever, c'ompany palicy

designates shipping will not b_ credited back and a 35% restacking fee will apply. Due ta the fergeing

circumstances, Andy'3 Auto Spert is willing te covel' the 35% restocking fee, but shipping remains to be a sunk cast.