towed tl to acura and they are saying i broke the tranny 2nd gear and its not the recall and that i am over the warranty my tl-p only has 101,500 miles on it and acura wants me to pay them a little over 2,500 to fix it. i need help what is the easy way to get it fixed by them. please help me. thanks in advance

 

type P so Im guessing an 00-02 car?? past the warranty limits
the warranty is 7 years plus 9 months from first date sold

the recall was to install an external oil jet kit- had nothing to do with clutchpack wearout- our big problem
If that was never done, and acura inspected it now but did not find heat damage to the correct area- then kit is installed and down the road you go

2nd gear broken- that may be the 2nd gear shaft that gets too hot- and the recall kit helps that--
when was the oil jet kit installed?

who have you spoken with at acura- a rep from corp called you with a 2500 offer?- thats pretty good if you have no history with the dealer or acura as a longtime customer
4000 is normal retail price installed

Goodwill warranty is what you want to help- what exactly did they say about that?
maybe get your cost down more

 

how do you drive? what were you doing before the trans quit?

 

When my first tranny went out in my 02 TL-S, I had a factory rep sit in the car with me as I drove around and showed him the shifting problem. I also told him I liked to drive in Sport Mode...meaning I would row through the gears myself. He said I shouldn't do that anymore. WTF? Then why does Acura have Sport Mode in the car? LOL. Anyway...I just dump the gearshift in D5 now and just drive. Boring...but my tranny has lasted ever since. *knock on wood*

 

normal driving and acura wants me to pay 75% of fixing price so it will still be 2500 they said and what do i have to do for the goodwill warranty to take effect is there a requirement? and im 1,500 mi over the warranty so they will pay 25% of it but it is still alot of money the car is only worth like 6-7k so thanks and please tell me how to get the goodwill warranty thanks 01TL4TL!!

 

and the trans is still there almost dead slipping really bad got it to them and it died and i contacted them before the warranty was up about this. im only 18 and between school and work i cant really afford 2500 right now so please tell me more about the good will

 

oh ya sorry im an 03 TL-p

 

Then you didnt break the 2nd gear, if your trans still operates but slips you dont have the recall problem (what the oil jet is for) If you had the 2nd gear break you wouldnt be able to drive and you would be covered no matter what the mileage.

 

the trans is slipping terribly and acura says 2nd gear is broken thats what they are saying. im guessing that they are looking for a way to get money out of it or something but what do i do to get the goodwill?

 

and i am pretty sure that i am suppose to be completely covered thats why i am asking for help on what to do. from the people that have already been thorugh this what did you tell them? did every one have to go through the goodwill warranty?

 

get a 3rd person involved? maybe another acura dealership?

 

good luck with that...Acura didn't help me at all on any "good will warranty" when my tranny went out last week. I called and talked to 3 different people and had the dealer talk to them too. My situation might be different cuz I just bought the car...

 

rb
Are you in usa or canada?
Have you spoken with the service MANAGER not just the service writer?
manager is who talks to acura regional rep for you,
writer wants to earn commi$$ion, so a sale is their first concern

they said you are `Not Covered VIN`? -since you are in mile and time limits
you can look online for the VIN list or in the thread called `Tranny failure thread` or online search it or register with acura.com and look it up there

main tranny thread here has 20+ pages going back to 2004 so skip to the last 3-4 pages for all the info on goodwill for cars out of vin or over limits
at 101 you are still inside the 109 limit and under 7 years plus 9 months since first sold
so whats the real story????

Did you have it in the dealer for inspection of trans prob before you reached the alleged miles limit? got a receipt that says PNF prob not found? that helps you now if they could not find it before

they may be saying you `wore out` the 2nd gear clutches/clutchpacks/packs,
not `you broke 2nd gear`, and that would make it slip into 2nd and 3rd
Its easy to wear them out if you use SS and downshift into 3rd and 2nd at high rpm a lot- using the trans to slow down etc- all puts extreme wear on the parts

You have to understand in 2000 these trans came with a 50kmile warranty that the court ordered extended to 100 then 109 under a class action suit for early clutchpack wearout, Back then 40-50 k and fail was happening, acura deny coverage at 51,, so it got a court case

Gen3 and other makes of cars with very similar trans all have a 50kmiles warranty and thats it- 4000 dollars please at 51!!

SS is ok to use- properly,,the car can outshift you most of the time for gas mileage so use D5 and save SS for backroads fun
its a street car and if you want to think its a race car,,,expensive parts will wear out faster

Goodwill is based on your relationship with the dealer and with corp-
examples: you have owned the car a few years, had the car serviced there- even a few oil changes, a prior trans fluid service helps a lot on goodwill cases, you love your acura and told 2 friends to buy one,
and ~In My Opinion~ what matters most to the manager and corp rep- You are a nice person!!!-- with a reasonable story of why they should help you and not make any profit?, new baby, student etc

They are under NO obligation to help you if out of limits, (make sure why they are denying) so the gift of gab is needed...demanding what you think you deserve.... is going to get no respect or help.

4000+ is average retail installed cost, 2500 is about what acura charges for the trans to the dealer - far less than you would pay if they would sell one over the counter,
Goodwill has ranged from 300 to 2500 for others with no stated reason

The option is rebuild yours at trans shop for guess how much- 2500!!
the one from acura comes with a new better case and better oil flow, less problems and a 3/36 warranty

If corp is already involved- another dealer isnt going to be much help unless you have been their customer for several years and the SM will stand up for you

this is a known failure on the TL- anyone buying a car should have done the research and known going in- nt all fail but many do

good news:
The rest of the car is really well built and last thru a few timing belts- so despite its cost of trans- you cant beat the TL in looks and longevity, or fix it up and track day fun runner

 

Do I have the same problem?

My 2002 TL-Type S I bought 12/04 Had 99,988 miles on it and now has 138,000.

For the last month the car has been shaking at 3000 - 5000 rpms
Today the car shook like crazy on the way back from lunch. After it changed into second gear it was like it could not find third and the rpms went past 6000. I let off the gas and when the rpms dropped down pased 2000 rpms the car felt like it was down shifting from forth or fifth gear. As I was one block away I found myself costing to a slow sad stop. Not one gear worked.

I turned off the car and was calling a co-worker for a lift and my fiancee asked me to try it again, so I did. And what do you know it seemed to work BUT my car hates to go pass 2000 rpms. If I go past 200 rpms it slips into a higher gear and i have to let off the gas to let it find first again.

The engine light, the cation light, the srs light are all on.

Please inform me.

 

why are you on it hard in first gear?

slipping of 2nd and 3rd gear into engagement is usually clutchpack wearout
thats the rpm going up and you not going faster, wont grab gear unless you let off the gas,,
test: going 25 and 35 mph you stand on the gas and it just revs instead of downshifting and launching forward?

how does the trans fluid smell - burnt- and color- red brown black?

 

there is a safety system that if you shut off the car for 15-30 minutes and restart- it may go into `limp mode` which limits it to 2000-2500 rpm so you can `Limp` off the freeway to safety, maybe make it to the shop
The computer may have thought the rpm rev has damaged the valves from engine overspeed and goes into Limp

Im not clear about the first gear use- are you running 5000 in manual or SS mode then shifting- all the time? how do you drive
138k unless you are a golden customer to the dealer - dont expect any goodwill- it wont hurt to ask but its a stretch at this point
expect rebuild at trans shop 2500 dollars

bear- do you have the `recall installed` external oil jet kit?
ever change trans fluid?

 

I can go as fast as 60 mph as long as I never let it rpm past 2000. If I do it goes all crazy and I have to let off the gas quickly or I have to stop and restart the car.

The trans fluid is very thin, red-brown and smells almost like burnt sugur



When I bought the car back in 12/04 the dealer told me that my car was not part of the trans re-call and no I have never changed trans fluid. And I just got a letter in the mail from Acura yesterday re-calling my damn air-bag. SMH.

 

i am usa and they are saying the fault in the trans was not because of the recall but the car has never had the Oil jet work done on it and there fore shouldn't this cover the trans? they are just saying 2nd gear is messed up / broken is the words he used. i know that it felt like the clutch was wore out but ill call and tell them that im in school and see what i can accomplish. thanks 01tl

 

the airbag recall is just for the inflator- no big deal 40 minutes in and out repair

what I was asking about was your past rpm use in 1 and 2 gear - redline shifts a daily occurance in lower gears?

burnt fluid- do you really want to know what that means? you already know some clutches are history and if you drain some fluid- bad things will come out

oil jet not installed yet- bummer that wasnt done when you got the car
You need to ask if they did the boroscope exam for the recall or blew it off since other prob with trans
If certain heat damage is found- then they warranty the entire trans

However- slipping and burnt fluid is NOT part of the heat DAMAGE to 2nd gear shaft thats required for warranty on the recall job

Speak with the service MANAGER- in person if possible, thats who calls acura on your behalf--offer $500 and tell them how you loved the car and family has owned 3 in the last decade, and your budget cant handle 2500 but you can scrape 500 togther if they can possibly work with you-
and you would gladly give the service dept ALL 10s on the survey cards,calls,emails, a hand written letter of thanks to whomever they say...
those do get read and bonus checks are decided on good and bad replies
anything less than all 10s is failing grade to corp - you should leave the dealer happy,, but to do that- sometimes you must tell them what you want

Best of Luck

 

thats a service writer for you--ahhh its broken Sir- messed up--needs new
Please approve my huge commission so I can eat this month~
no, really- you need this repair!!!

They dont get real info from the tech or dont know about cars to explain what tech said, or are trying to play you because they are professional salesmen and trained to find your weakness- you are young- how much can you really know about cars...maybe parents will pay for it...anything to make a sale!!
times are tough in auto repair even more than some industries

 

mention acurazine to the manager, there are several of them who hang out here on the forum and put in info when needed
There is even a thread rating dealers~

 

well the dealership is price acura in dover, DE and normally they are amazing to everyone one of the top dealers in DE area so ya ill be contacting them tomorrow and ill throw out acurazine and see what they say. thanks man ill keep you posted

 

Ok first things first. These trans have 2 issues. One is for the oiljet. It is for 2nd gear shaft. If that breaks you dont go anywhere. That is the Recall. If it is that mileage doesnt matter it gets replaced. The 2ND problem is the clutchpacks. They prematurely wear out and is what causes the slipping. That is what the warranty EXTENSION is for and has NOTHING to do with the recall. FIND out from the dealer what the exact problem is. Did they inspect the 2nd gear shaft and find the discoloration? Is it actually broken? The link to acuras actual description is in the DIY and in the trans thread and most likely on owners link. Print it out, read it and bring it to the dealer. FIND out what they actually found wrong.

 

I'm going to Acura in Gaithersburg MD tomorrow and see what they say. Thank to the both of you I feel I have almost everything i need to know to get a good repair price.

 

wow it seems like quite a few ppl are having tranny issues recently. maybe acura should consider an extension for the extension?

 

wouldnt count on it.

 

I live in Delaware...I took mine to Castle Acura first (avoid at all costs, they are the absolute worst in service, trust me). Then I went to West Chester Acura. A service mgr. by the name of Lee Mang there was a godsend. I got my trans replaced thru Acura for like $300. I had 76,000 miles on it and my VIN was out of the range but Lee and the team there came thru for me big time. Worth a try. Great dealership there also.

 

a trans fluid flush will NOT do anything to fix the problem now- that was 60k miles ago~
Its a major issue now of worn out clutches..
out of vin is total bs (court case only- not problem fixed) as others are given GOODWILL warranty coverage in that same situation -out of vin/ in miles

Manager would have called regional rep for ok to cut it to cost from 4000. no profit on the job, but why 2500 not 300 or 500, car is well within miles, which should be the main point

for rb- the key is, did they do the boroscope exam for heat damage (for recall)-
if 2nd gear shaft is damaged or broken as they seem to indicate- thats the right damage!

what does the MANAGER say? not the service writer who doent have actual contact with the tech

new cars only have 100 k mile warranty on powertrain- and thats a select few brands
Everyone else stuck with 50,,, and when expensive parts break, thats on you!

extension of the extension on a 10 year old car- good luck with that!!
court case was what got us 100 then 109
gen3 only gets 50!!

 

On my way to the Dealership in 30 minutes. Any last suggestions before I go beg for free help?

 

be nice- take donuts- explain how you have read many people on acurazine have gotten better assistance
Mention giving them all 10s on surveys
and simply Ask for what you want~ you are dealing with another human

 

I've heard you say this multiple times, and don't understand.

I do not have the oil jet kit installed, if I was to go to the dealer tomorrow get it done, and they did the boroscope exam and noticed heat damage, even though my transmission is shifting fine, they would warranty the entire transmission for free???

My car is a 2003 TL-S, 98,500 miles.

Please clarify this!

 

YES, because the 2nd gear problem that they inspect is the RECALL portion of the problem. Mileage doesnt matter. The 3rd gear problem is something that they cant inspect and is what the warranty extension is for.

And to this day i think i have only seen 1 person on this forum that ever had that problem (and is where teh 1-2% or less failure rate that honda has stated comes from) Its rare.

 

nev- are you `covered VIN` on the trans warranty extension?

 

Okay my day at the Acura dealer.

I went there saying that Acura had called me this morning and told me to come to their dealership and ask for the service manager. I ended up talking to a service rep (not a writer I know because i asked) and she logged me in for theair bag re-call. As for the trans she told me that they MIGHT take a DIAG so she gave me a no cost (less gas) loaner until the air bag part gets here. So I'm driving a 2010 TL and its SWEET!!!!!

So on Wednesday I go back in hopes that they have looked at my car and will show great amounts of pity on me and either fit my trans for $500 or give me a trade in deal on the 2010 TL I'm driving.

 

you would have to go to another dealer and trade it in- this one knows it needs a trans~

doesnt sound like rep and MANAGER are the same thing?
oh yes Sir- I am a rep - not a lowly writer--you dont need a manager who can make things happen for you, you got me~

why would you say acura told you to yadayada???
ask the ladies at the front desk who the service MANAGER is
You need a definite- we will test drive it and run the scanner for any codes (acura code scanner better than free ck type at parts stores)

 

She made an appointment for me to talk to one of the service managers on Wed.

And can some one please tell me WTH this is?

 

why are you shouting?- I got new glasses~

 

Sorry I didn't know bold meant shouting here.

 

my tranny just went after it was replaced by Acura less than 2 years ago.... Acura agreed to cover a % of it which leaves a balance of $1842.00.... i dont think i want to spend nearly 2k on a tranny that may not last 2 years.

 

soo i pulled the azine card and mario RuiZ happend to work there and took care of everything!! thanks so much man and acurazine has saved another member!!