Verizon Does Not Support AcuraLink

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Old Nov 19, 2005 | 10:31 AM
  #1  
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Verizon Does Not Support AcuraLink

Just recently purchased a 2006 RL. A couple months ago I upgraded my current phone to a Motorola E815 with the Blue Tooth with Verizon Wireless. The HandsFreeLink setup went flawlessly. Phone communicates with the car and I can see both the signal strength and battery meter on the instrument panel. However, I went on to the next step of setting up the AcuraLink and could not complete the process.

I contacted Acura and I got the following message, "Thank you for visiting acura.com and for your inquiry regarding HandsFreeLink. Since Verizon has disabled this feature for their network, you will not be able to use the off board diagnostics. Please feel free toexpress your opinion to Verizon regarding this matter."

Any advise
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Old Nov 19, 2005 | 11:48 AM
  #2  
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Search. Somebody found a way around this.
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Old Nov 19, 2005 | 11:48 AM
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https://acurazine.com/forums/showthr...izon+acuralink
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Old Nov 19, 2005 | 05:59 PM
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The tips in the threads you referred me to no longer work with Verizon.
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Old Nov 19, 2005 | 08:52 PM
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From: Hilton, NY
Originally Posted by Sleddawg
The tips in the threads you referred me to no longer work with Verizon.
Ummm. I just tried it tonight (11/19/05) and it worked fine. I also use the same information for my PDA's access to the internet via my V710. BTW, it's important to note that the password and username are case sensitive AND the telephone number you use as part of your username is YOUR cellphone number.

Hope this helps.
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Old Nov 20, 2005 | 05:25 AM
  #6  
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Thanks- I will give it another try today.
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Old Nov 20, 2005 | 08:21 AM
  #7  
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Originally Posted by Sleddawg
Thanks- I will give it another try today.
BTW, I was talking about this method:

Configuration:

Name: Verizon
Dial String: #777
Username: 123456789@vzw3g.com (your phone number. Case sensitive)
Password: vzw (case sensitive)
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Old Nov 20, 2005 | 08:28 AM
  #8  
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Originally Posted by lflorack
BTW, I was talking about this method:

Configuration:

Name: Verizon
Dial String: #777
Username: 123456789@vzw3g.com (your phone number. Case sensitive)
Password: vzw (case sensitive)
That one never worked for me.
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Old Nov 20, 2005 | 08:46 AM
  #9  
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From: Hilton, NY
Originally Posted by vp911
That one never worked for me.
Maybe it only works for the V710(?)
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Old Nov 20, 2005 | 08:49 AM
  #10  
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I seemed to be able to connect through the "NO CHARGE" data link by not with the Verizon data link as noted by the previous post. Still can't understand why the Verizon path won't work.
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Old Nov 20, 2005 | 09:02 AM
  #11  
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I had it working with an E815 BEFORE I had the Acura Link Control Unit swapped for XM delay issues. Now, I cannot get it to work at all using the same method. I called ACS and since they do not offically support Verizon, I was told (in so many words) that I am SOL.
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Old Nov 20, 2005 | 09:11 AM
  #12  
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Originally Posted by spacklebucket
I had it working with an E815 BEFORE I had the Acura Link Control Unit swapped for XM delay issues. Now, I cannot get it to work at all using the same method. I called ACS and since they do not offically support Verizon, I was told (in so many words) that I am SOL.

ACS is so stupid. Little do they know that the 6256i supports all the bluetooth functions so we could add the $5/month data plan and acuralink could work, but they are too stupid to know that and obviously don't care. IMO they should have integrated acuralink to be able to work with our bluetooth phone or through the onstar handsfreecalling service.
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Old Nov 20, 2005 | 02:23 PM
  #13  
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I finally called Verizon Technical support again and we found the fix> Besides just having basic cell service with Verizon I also had to add the $4.99/mo Mobile Web feature with allowed me to connect up to AcuraLink.

So with a Motorola E815, Verizon Service WITH Mobile Web I entered the following in the Acura Link setup prompts:

Name: Verizon
Dial String: #777
Username: 123456789@vzw3g.com (your phone number, with area code, ten numbers total with no "1" at the beginning, all case sensitive)
Password: vzw (case sensitive)

Thanks for everyones help. Hopefully I will finally start getting some messages, tips, etc., in the days ahead.

:gheywave:
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Old Nov 20, 2005 | 03:04 PM
  #14  
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From: Hilton, NY
Originally Posted by Sleddawg
I finally called Verizon Technical support again and we found the fix> Besides just having basic cell service with Verizon I also had to add the $4.99/mo Mobile Web feature with allowed me to connect up to AcuraLink.
I have a national Family Plan which must include the Mobile Web feature. I was unaware that it included it. Glad you got it working.

BTW, did they comment about the solution you used -- i.e., the information below?

Name: Verizon
Dial String: #777
Username: 123456789@vzw3g.com (your phone number, with area code, ten numbers total with no "1" at the beginning, all case sensitive)
Password: vzw (case sensitive)


I always thought it was a "back door" solution that Verizon didn't want to get out.
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Old Nov 20, 2005 | 03:44 PM
  #15  
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Originally Posted by Sleddawg
Hopefully I will finally start getting some messages, tips, etc., in the days ahead.

:gheywave:
FYI: The messages you rcv come through the XM satellite. They do not come through your phone, you use yoru phone to send diagnostic info to acura if you get a check engine light or something similar to that.
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Old Nov 22, 2005 | 11:26 AM
  #16  
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From: San Francisco
Originally Posted by Sleddawg
I finally called Verizon Technical support again and we found the fix> Besides just having basic cell service with Verizon I also had to add the $4.99/mo Mobile Web feature with allowed me to connect up to AcuraLink.

Also, AFAIK, Mobile Web is also included with Verizon's new VCAST service. So, for another $10/month, you could be getting access to streaming video clips from CNN, NBC, ESPN, Nickelodeon, etc. on the newer phones (the Moto E815 included).
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