In my case the service order directly referenced the TSB... so I know they were doing the correct one. I'm going to call them on my way home from work.

Ian

 

Let us know what they say.

 

UPDATE

Got to the dealer (Cush Acura) after finally getting a call that it was ready and checked the XM (cause yuz guys warned me that they wouldn't re-register radio code) and found that I couldn't get my channels (not the presets - any channels in sequential order). When I drove off and got down the freeway I remembered to check for NAVTRAFFIC. Of course I didn't have that either. Rather than screw around with the dealer again I figured I'd just call XM myself. I got the radio code from channel 00 and called into XM. Well lo and behold the radio code is different than the previous one. XM Customer service said it registers as a new subscription. So I had to register as if it was a new radio from the ground up. Did anyone else who got this done get a new radio code?

Also dealer did a update for a TSB for the tranmission. Anyone know anything about this? didn't have the part for the Onstar update

 

I took my car in yesterday for the first oil change and had them take care of TSB 05-022, the XM channel update, Navtraffic update and the battery drain.

Without my asking they also did TSB 05-027. That one is a software update that is meant to resolve transmissions lurching when it upshifts into 4th gear. I never had the problem, but updated software is probably a good idea.

They also installed TSB 05-028, which covers lost minutes on OnStar. I never paid for any time, so I don't know if I would have had the problem or not.

As I drove away I found that all my channels were on the preview channel. I was ready to raise holy hell with them until I changed the channel and realized that the loss of electrical connection to the radio simply lost my presets.

They must have reactivated the XM service.

At my request they also worked on the squeeeeaaaallllllliiiiiiinnnnggg front brakes by smearing some grease on the backing plate. They promised if that didn't work they would take more agressive measures.

All in all, they appear to have fixed the major issues without creating new ones.

YMMV,

Dave

 

Awesome. Does anyone have this pdf?????

 

Yes, please post the PDF.

 

It's on the first page of this thread posted by dtrose:

Here it is in a more obvious link form:

http://www.deanrose.com/images/misc/...RL_B05-022.PDF

 

I talked to the service dept Tuesday, and was planning on taking it in today but was unable to. Remarkably, however, the updates today have been instantaneous. I plan on continuing to monitor.

Ian

 

Yuh know...

Been having these XM refresh problems from day one.

Was really looking forward to this update.

I called Ryan's Open Road Acura only to find that my VIN #
does not qualify me for the recall. Supposedly, I have a later
2005 model with upgraded software.

Not happy about this as I have to live with the refresh delay.

I also seem to be getting NAVTRAFFIC information, but I
am unsure what the exact problem is and if I am getting all I should.

 

Let me add to my previous post....

This morning I get in my Acura to drive to
work and XM is starting the same ol' crap
where it switches from the preset channel
I was listening to back to the XM Preview
channel.

This is happening more frequently and it's
starting to grate on my nerves.

I'm quite upset that my dealer is telling me
that my 2005 RL does not qualify for the recall
replacement on the XM module despite the fact
I am having the same problems as everyone else.

Is there a chance that my dealer is obligated
to fix the problem at no charge under these circumstances?

 

They are obligated to fix it at no charge no matter what as long as you are under warranty. If I were you, I would send a CERTIFIED letter to acura client services explaning that you have the exact same problem as the rest of us but your dealer won't replace the module and you are very upset with the problem. Possibly hint at contacting an attorney for failure to perform warranty work on the vehicle - lemon law process. You cannot win a lemon law case on this issue - and I doubt you really want to get rid of the car, but it is something you can hint at to get their attention.

 

Absolutely, I will do this!

Do any of you have an address?

Thank You!

 

http://www.acura.com/about/abo_cust_index.asp

BY PHONE
Monday through Friday, 6:00 AM to 5:00 PM Pacific Standard time at the toll-free number (800) 382-2238

BY FAX
(310) 783-3535

BY MAIL
Acura Client Services
1919 Torrance Blvd.
Torrance, CA 90501-2746

 

I'm getting the same BS answer from my dealer. My VIN is off from the range in the TSB by 300 or so. I definitely have the XM refresh symptom. I've been watching this thread for a while and was hoping for a fix. I'm calling ACS today and I'll let you know what goes on.

 

Spackle,

Please do.

I'm at work till late this afternoon so I can't
call till then. I am very interested to see what
Acura Service will do for you.

 

Woo Hoo. I had the TSB#22 installed today and so far, on the way back to the office from the dealership, I had instant info updates, no delay at all. Now the car is sitting in my parking lot and I will see if it holds true after I start it up again, but so far so good. I will report on how the update is holding.

I also had the transmission software update and the OnStar updates performed. Have not had enough of a chance to see if the transmission software update made any difference and I don't use OnStar at all and don't know how to check any minutes I may have.

 

My ACS rep stated that they would do whatever it took to fix the problem. However, the Service Manager stated that they would first need to diagnose the problem. Then, he hinted that if the same symptom existed, they would perform the work in the TSB. Kind of a PITA, but we'll see. Its not fixed until its fixed.

 

I've had the XM update done and as previously posted, the Artist/Title change instantly. However, I have noticed a couple of times that the title did not change at all. I never noticed this before with the delay issue. At first, I thought it must have been an XM glitch, but then it happenned again the next day - twice. The sympton is that a song plays with correct artist/title, then new song comes on, but old information remains for the entire new song until a new (3rd) song comes on - then it changes. I switched channels in the middle of this (the third time it happenned) to see if switching between channels would fix it. However, when I toggled back to the channel, the old info was still displayed.

Perhaps this is an XM issue that I had not noticed before. Anyone else experience this after the TSB was installed?

 

I haven't had the TSB installed since I haven't had the delay problem but I have seen this happen 2-3 times in 8 months.

 

The delay problem was not that big of deal to me. I'm more irritated by the volume level diferences between channels. Do you have that issue Scott?

 

That sounds more like an XM issue to me... One thing I have noticed is that if you are on one of your presets and the info doesn't change, try hitting the button for the preset. A lot of times that will change the info. If it does change, I figure it is an RL problem, if it doesn't change, I am guessing XM just hasn't sent the new info. Not sure if that is the proper diagnosis or not.

I have also found the best way to check is to listen to one of the news channels, or a channel with commercials. Each commercial comes up with new info, so it is really obvious if it is updating on time or not. My RL, which has the update, is still having issues, just not all of the time. Hope they figure it out when I take it in next.

Ian

 

I agree with Ian - in my TL I had that problem a couple times (not very often). I also had the problemw with the XM in the FX35 when I had it.

 

Yesterday morning my XM radio starts its
occasional routine of switching me back to
the preview channel every 25 seconds.

I had enough! Time to call the dealer!

Ryan's Open Road Acura gave me quite
a hard time to get an appointment booked.

First they tell me my VIN # does not qualify
even though I have the same problem all of
you are having. They wouldn't even schedule
me an appointment.

I call back and demand that they look at my car
since it is under warranty. They tell me that they
have been instructed to have me call XM radio first.

I call XM radio. Just as I suspected, it's not their
problem. XM refers me back to the dealer.

This time I call Acura Customer Care. They call
Ryan's Open Road Acura to find out why I am not
being scheduled for an appointment. Customer Care
instructs me to call them back and they give me a name
of a person at the dealership to talk to.

Call the dealership, that person does not exist there.

Call Acura Customer Care back and complain they
gave me bad information. Customer Care instructs me
to call the Service Manager at Ryan's Open Road.

Now 40 minutes since my initial call, I finally talk to the
service manager of Ryan's Open Road Acura. He is
totally unaware of the XM radio recall, but can see that
I am absolutely fuming about the way I have been treated
thus far. He schedules me for a "vehicle inspection" this
upcoming Wednesday morning.

Of course, they are going to tell me my Vin # does not
qualify me for recall work, but I will certainly press the
fact that my vehicle is under warranty and I am having
the same problems that everyone and their Grandmother
has been having with XM Radio for the past year.

It just really irks me that I had to spend 40 minutes of
my time playing phone ping-pong between the dealer,
XM radio and Acura Custome Care to get a friggin'
appointment to have my automobile looked at.

.....just my luck, I'll get to the dealership next week and
it will be one of those rare occasions the XM refresh works.

 

The TSB did not correct the preset label problem. The preset will still only show the channel numbers and not the station name. Changing the the mode (XM1 to XM 2 or vice versa) will often correct this as will tuning to the preset. To me that is no big deal, as long as the info updates properly. The stats on the baseball and football games are updating instantly.

Now all I have to do is convince Acura to add two more pages of presets for the XM so we can have 4 pages or 36 presets. 12 is not nearly enough.

 

Had my xm 05-022 update done yesterday. They also did the transmission update 05-027. I see and feel a smoother shifting action both up and down.

 

Had the "full meal TSB deal" done today and my XM refreshes just about instantly
whereas before it took maybe 20 -30 seconds. As far as the Onstar I don't know
and could care less. My transmission feels the same-I never had a problem in the
first place as far as I know.........so for now I'm good to go! Took about 3 hours total
@ Acura of Bellevue, WA.

The Acura RL is meeting all my expectations....I have high expectations in Acura automobiles and have never been let down.

Steve
Seattle

 

Yes, definitely smoother, and this may be a figment of my imagination, the car seems more responsive and appears to pull a little stronger. Anyone else experience this phenomenon?

 

I'm new to this forum; purchased RL ~ 1 month ago...some questions:

What exactly is the "XM Delay" issue? I notice a slight delay when songs change...maybe a 20 sec delay, but nothing that annoying. What I do find annoying is their so called "real time" Nav Traffic. I find this is accurate ~ 50% of the time. I live in the LA area, and for instance, this morning for a stretch of ~5 miles, I was in bumper to bumper traffic lasting 30 minutes. NavTraf showed a blue line (all clear), when at the least it should have been yellow, if not Red. Is this an XM Delay issue? I've been a bit generous in my thoughts, just thinking the map must have to be updated...but this morning I gave it a good 30-45 minutes, with No updates. If this continues, this is one subscription I will be dropping in a year.

What transmission problems have been noted?...I've noticed hesitation when accelerating onto onramps and some hesitation at higher speeds. I will mention this to them on my 1st oil change.

Thanks...

 

Welcome to the forums and congrats on the new car! The XM delay issue is exactly what you described - the 20 second before the song name udpates. It is also the real time traffic not updating correctly.

Check your vin number (last 5 digits) and see if you qualify for this TSB. If you do, schedule an appointment with your dealer to have the acura link module replaced to resolve the issue. It will take an hour or so to do.

As far as the transmission problems - I don't know, I didn't notice this problem - but maybe I havn't been looking out for it.

Your first oil change will probably be close to 6k miles, so if the XM delay and real time traffic is annoying, I would have them take care of it before the oil change.

 

The XM delay fix does not do anything to fix NavTraffic. I live in SF Bay Area and the traffic flow is wrong virtually all the time. This morning on the San Mateo bridge, traffic flow showed solid red east bound (reverse commute direction) and yellow west bound, but traffic was above 60 in both directions. This was not a data delay problem as the East Bound direction is reverse commute and was never a problem. I have seen this many times and have called the XM Traffic support line many times to report. Strange thing is that many times they do not even ask what city I am in. They also always answer the phone, so not enough people are calling to report problems! I suspect the problem is "upstream" from XM with the data provider. I think the company is NavTech. I've gone to their Web site before and it has not been updated in a long time.

This brings me to another annoyance with companies that Acura has enlisted to provide services. The company "certifying" bluetooth compatible phones for the Acura is a year behind testing. If you go to the link from the Acura Owners site to see which phones are certified, they show (at my last check last week), that they are currently testing the Verizon PPC 6600 and the i730. The PPC 6600 is over a year old and is being phased out by Verizon. The i730 has been available for 6 months. They should be ahead of the game in testing, not behind.

 

At least you get Traffic Flow data. All we get in Dallas is Incidents.

 

but what do you do with bad data? If I believed the traffic flow this morning (red), then I had the option of going a different route which would have added 20 miles to commute.

There is no way to use the flow info. However, I have found that the incident reports are more accurate and more timely.

 

My Acura dealer has had my car for two days and want to keep it for a third while they apply the three TSBs! This is rediculous! How long did your dealers take to apply 05-022, 05-027, and 05-028? I won't mention the dealer's name for fear of giving them a bad rap, but come on Pohanka Acura, this is taking way to long!

 

three days? thats terrible.

 

all 3 TSBs were done in 3 hours

 

One near me quoted a full day for all three updates. I believe only the XM Radio TSB requires any new hardware-the other two appear to be software/firmware upgrades.

 

I took my car in at 8:30 AM and picked it up at 4:30 PM the same day.

My dealer performed all three TSBs and changed my oil.

It was good to drive a new TL as a loaner because it reminded me of what a good decision the RL is.

Dave

 

I had mine done in one day -- all 3 TSB's plus an oil change. In by 9am out by 3pm. It could have been done by noon, according to the service rep, but they had a tough time trying to get thru to XM customer care online to properly activate and register the unit while the car was at the dealer and all changes could be verified by the service dept.

 

I also had all three done in one day.....and my VIN was out of range for the TSB by 200 or so. They definitely swapped the control unit, though. The dealer also installed new retaining clips in the front calipers to stop the pads from rattling around. At first, my XM wasn't working because the unit wasn't registered and when I called XM myself, theyt couldn't find me in their database. So, I had to call the dealer and they called their XM rep.......little bit of a PITA, but everything is clearly fixed now. Title changes are immediate, nav traffic updates are faster, (albeit still at times inaccurate) the front end rattle is gone, and the tranny seems a smoother all around. I think using the paddle shifters still doesn't quite get the up/downshift message to the tranny fast enough. It seems to shift faster when I shift using the gear select knob. The TSB was also supposed to address a problem with losing Onstar minutes, but I don't know if that was fix or not since I have never used Onstar at all.

I also threw in a complaint (more like a DCR) about the warning chime soudning when the headlight switch is left in the "auto" position. The dealer's response was "that's the way its supposed to work", which is what I expected. The ACS rep seemed to be interested in my input on this matter, however, Perhaps those who are annoyed by this may also put a call in to ACS and perhaps we will see a fix in a future software update.

 

My turnaround was almost exactly like this. In by 8:30 and out by about 2:30, the same day, including oil change and other Service B stuff.