SH-AWD Problems
AcurAdmirer
Joined: Jul 2004
Posts: 3,004
Likes: 352
From: Dallas/Ft. Worth, TX
Originally Posted by pimpin-tl
Just remember when you fill that survey out, one bad mark is a huge hit against that dealer. I would say if they kept up with you well through most of it, I would still give them all +'s. At the end they were not sure what else to do, and didn't know what to tell you so that is probably why the communication got less.
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Thread Starter
Celestial Silver 05 RL
Joined: Oct 2006
Posts: 23
Likes: 0
Thanks for all of your comments about the survey. I picked up the car a few hours ago and it's running great. I'm going to wait a week before I turn in the survey to see if everything is ok with the SH-AWD. I'm going to think a little longer than normal when I fill it out this time.
Three Wheelin'
Joined: Jul 2005
Posts: 1,853
Likes: 91
From: DC
Originally Posted by SC924RL05
Update (my fingers are crossed that this in the last one): I just received a call from the service manger informing me that my RL is ready for pickup. After back tracking everything they replaced, the controller was malfunctioning. After replacing the controller all of the codes went away and the SH-AWD is working without any problems.
During the last few weeks while my car was in service, I didn’t have any problems with the steps the service team was taking because they were keeping me informed of what was going on. It was just in the last few days that I was feeling not enough communications was coming from the service manager. By this being a problem that they had never seen before, I felt management would have been more involved. Not until I showed that I was not happy (can’t use the words that I really used) did the service manager even talk to me (who I really didn’t believe). When I fill out my survey for I will express to Radley Acura how I felt during the last three weeks and some of the changes they should think about.
I would like to say thank you to all of RL and TL owners that submitted comments on my issue.
During the last few weeks while my car was in service, I didn’t have any problems with the steps the service team was taking because they were keeping me informed of what was going on. It was just in the last few days that I was feeling not enough communications was coming from the service manager. By this being a problem that they had never seen before, I felt management would have been more involved. Not until I showed that I was not happy (can’t use the words that I really used) did the service manager even talk to me (who I really didn’t believe). When I fill out my survey for I will express to Radley Acura how I felt during the last three weeks and some of the changes they should think about.
I would like to say thank you to all of RL and TL owners that submitted comments on my issue.
No wonder you had so much trouble. The service department isucks. Ask them to change my oil with my own. They put theirs in instead. Whatever you do, check you car for scratches and damage. I hope they didn 't wash you car. I think they use sandpaper for a rag. Every car I have seen washed, has swirl marks. They have damaged my car twice.The second time required a new front bumper. Great place to buy, bad for service. Unfortunately I will be there tomorrow with the RL to get the door handle replaced. It will no longer lock with your hand(06).
Thread Starter
Celestial Silver 05 RL
Joined: Oct 2006
Posts: 23
Likes: 0
Originally Posted by kollamala
Which dealer are you using? A lot depends on the experience,training of the senior technician and his ability to diagnose problems.
Radley Acura, Falls Church, VA
Honda Fanboy
Joined: Jul 2001
Posts: 1,288
Likes: 17
From: So Cal
IMO, dealer surveys, ESPECIALLY ones for Acura, should be filled out as accurate and honest as possible. Lexus and Infiniti dealers always score higher on the service scale. Acura wants to be a considered a tier-1 luxury company. There dealer plays just as big a part as the cars itself in giving the perception of tier-1 luxury. When an Acura dealer gives bad service and blames the customer for everything, not only are they making the dealer look bad, but they are making Acura as a whole look bad. I say keep giving a bad dealer bad scores until they learn their lesson and shape up their act. IMO, if you pay Acura $50k for a car, they should kiss your ass everytime you walk in. Lexus does it and the results show. Do I need to go any further?
It pisses me off when I hear about someone getting treated like shit at their Acura dealer.
P.S.
I'm not saying the thread starter got treated badly, I'm just refering to all the horror stories I've been hearing from a lot of people.
It pisses me off when I hear about someone getting treated like shit at their Acura dealer.
P.S.
I'm not saying the thread starter got treated badly, I'm just refering to all the horror stories I've been hearing from a lot of people.
AcurAdmirer
Joined: Jul 2004
Posts: 3,004
Likes: 352
From: Dallas/Ft. Worth, TX
Well, the whole survey thing is a bad joke. The dealers are in constant terror someone is going to say something true (that is, something less than a "10" in every category), so they practically beg and/or bribe you to say good things.
No survey or rating device is any good unless it is honestly answered. Acura (and Infiniti, and Lexus and Nissan, and everyone else using these things) should realize the only way to improve is to get honest answers, then use that information to improve in those areas where they are less than perfect.
If customers continue to lie and say everything is peachy when it's not, everyone at the factory stays fat, dumb and happy and no progress is ever made.
How hard is that to understand?
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No survey or rating device is any good unless it is honestly answered. Acura (and Infiniti, and Lexus and Nissan, and everyone else using these things) should realize the only way to improve is to get honest answers, then use that information to improve in those areas where they are less than perfect.
If customers continue to lie and say everything is peachy when it's not, everyone at the factory stays fat, dumb and happy and no progress is ever made.
How hard is that to understand?
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'06 RL
Joined: Sep 2005
Posts: 819
Likes: 1
Originally Posted by SC924RL05
Thanks for all of your comments about the survey. I picked up the car a few hours ago and it's running great. I'm going to wait a week before I turn in the survey to see if everything is ok with the SH-AWD. I'm going to think a little longer than normal when I fill it out this time.
The way to get maximum mileage out of the "survey scam" is to tell the service manager (via email or a phone call) that you're going to have to give them a bad review on the survey, and tell them why.... and let him know what he has to do to make it up to you.
Now that your car is repaired, they can sell it as a used car. I'd tell them that you don't feel comfortable in the car anymore and want another one, and try and get them (and ACS) to get you into a new car with no more money out of pocket.
At the very least, demand some sort of compensation for your wait -- some aftermarket accessories or something. Having to make a month's worth of payments on an RL while driving a loaner car really blows, and make sure they know that.
Make some squeak, they'll probably give you some grease.
Thread Starter
Celestial Silver 05 RL
Joined: Oct 2006
Posts: 23
Likes: 0
Final Update: I've had my RL back now for a week and it is running GREAT!!!!! I did receive a call from Acura "Client Care", wanting to know about my experiece with the service. I was completely honest with them. I put a lot of the blame on management team. I told them when a car is in for a repair which they don't have a clue on how to fix, that they should be calling Client Care. I told them for me having their flagship automoblie; I didn't feel like management gave a damm. So I’m now waiting to hear from the dealership.
1st Gear
Joined: Nov 2006
Posts: 1
Likes: 0
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Three Wheelin'
Joined: Jul 2005
Posts: 1,853
Likes: 91
From: DC
Originally Posted by AnreeLivingston
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