this maybe a nit, but took my RL in for a B6 maintenance to local Dealer. I have 80K miles, so have had multiple services from the same Dealer. Mostly routine stuff except for the AC replacement, Door handles, and Power Steering hose recall. Point being, I'm a regular customer.
When I took the car in on the latest B6 maintenance, I knew my FOB battery was low. I had planned to get to a store in a few days to get the battery. Had already replaced in other FOB after seeing warning for several weeks, so I knew that I had time to spare.

When Dealer called to tell me car was done, they said that they noticed FOB battery was dead and replaced it. I was thinking - cool, now I don't have to go to the store and I assumed they "threw it in" without charge to provide a great Service experience. I had arranged to pay by credit card so I could pick up the car late, so there was no Service guy to tell me what all they did when I picked up the car.

The nit is: After getting home, I looked at the bill and they charged me for the FOB battery. Just struck me the wrong way. Am I being too picky?

 

Depends. Did they charge you an arm and leg for the battery? If it's the same price as a store, I'd forget about it. If it's an inflated price, that's another story...

 

It was a couple bucks more than the store. Probably agree that I should just forget about it. I was just thinking what a little thing made me smile when they told me they replaced it (thinking they did it free) and then when I find out different how it made me feel. The Dealer had a chance to do good. These are the same guys that call me up after every service and ask me to tell Acura how good a job they did.
I had also talked to them about brake squeal which I lived through for 50K miles and then when they replaced brakes its still there. I told them that I thought there was a TSB on it and they said that it cannot be eliminated.

 

I wouldn't worry about the battery issue. The brake squeal on the other hand, can definitely be corrected. I had the issue on my '05 and the TSB took care of it.

 

Personally, I'd refuse payment...they didn't ask your permission so you are within your rights to do so. At the very least give 'em hell about it.

 

Did they even try? Plenty of us have have out brakes completely silenced by the TSB.

LL

 

While they should have checked with you first, I would say it's no big deal. They'd have to eat the cost of the battery, nd they did save you a trip.

 

In terms of eating the cost, my daughter lost her key to a Saturn. I went to a Satunr Dealer near work. Had never been there before. The guy gave me a new Key free - and keys are more expensive than FOB batteries.
In any case, I'm over it, but am interested in solving the brake issue. They replaced the front brakes at 55K miles. I complained about squeal and they "lubed" somewhere on the back of the pads. Helped for a couple of days. I told them about the squeal during this latest maintenance and they did the same lune again. Did not help and that's when they said nothing more can be done.