Well just got my new RL, big problem with the clock resetting to GMT and the Calendar greying out. I called service and they said they never heard of such a thing so I would have to bring it in. As I just got the car I was reading the book about the valet key and when removed from the fob it locked out the calendar. Well sure enough when I re-linked both fobs the problem with the clock and calendar went away.

One would think Acura service would have known this....

We love the car, but I will tell you I have had way better treatment from my BMW dealer than the Acura dealer. When we pick up the car, we were just handed the keys and left on our own to figure things out, as our salesperson was busy selling another car......

 

I think it's safe to say you won't get BMW treatment from Acura. But then, you don't pay BMW prices, either!

Nevertheless, you should have gotten a better delivery than you did. My salesman spent a long time (longer than I really wanted, to tell the truth) going over the various features of the car, and then told me to call or stop by with any questions that surfaced after I left. I'd have to say your delivery experience was atypical.

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Very true I got an extrodinary price on my base RL, $40,100 and full excellent rated trade-in on my 05 Explorer. The price really saved them... But you know there really is no excuse for bad customer service just lazyness.

R

 

That's true, and of course service will vary from dealer to dealer.

I have two Acuras and I have to say I haven't gotten rude or indifferent service from my dealer. They always sprint out to meet me on the service drive (usually before I can get the door open), they're relatively quick getting things done, and they always give me nice loaners when necessary.

And as we've noted in another thread, the waiting area has complimentary "designer" coffees and teas, spring water, bagels and muffins in the morning and fresh-baked cookies in the afternoon. They have work stations with PC's and high-speed internet connections for your laptop, as well as a big-screen TV if you want to watch that instead.

My cure for a "bad" dealer is to go to another one!

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