I have had two experiences with this parts group. On the first, everything (floor mats, cargo covering, front seat protectors) arrived in good condition, but the front seat protectors were nothing more than a thin towel with a hemmed edge and a cutout for the headrest. The one on the driver side quickly tore apart. On the second experience, I have ordered a sunshade which was delivered with the stitching broken and unraveling on one end. I let Bernardi know within the hour of opening the packaging (which was not damaged, so the shade was placed in the packaging apparently already damaged). I was told I would be emailed a return mailing label which I have yet to receive despite three calls. Each time I get a different excuse: "we were short-handed", "the manager is out".

 

Try Curry Acura, they've been good with my orders so far.

 

Update: Coming up on one week and no emailed return label from Bernardi. Different excuse each day as to why they haven't provided it to me.

 

Charge back

 

Hmm - I've bought from them many times with no issues. The only "issue" was when I ordered 2 speakers for my TL, they came in two different boxes. The new issue I have now is that they are out of stock on axles, but that seems to be a nationwide backorder, not a Bernardi specific issue...

 

I've bought from them multiple times without issues.

If you don't like the quality of the Acura seat protectors then that isn't Bernardi's fault.

 

But failing to send the return label is their fault no?

 

Incorrect. The front seat covers are a Bernardi product offering. They are not made by Honda/Acura.

 

So your complaint is really with the aftermarket parts that Bernardi is selling.

 

I won't deal with them base on the same type of situation. They promised to send a return label for weeks they kept saying "..we are printing your return label & authorization and you will have it shortly". Shortly never came, no matter how many emails & calls.