yojcboy

I still get the same squeals noise and quite noticable this morning. They never managed to fix my 2 different issues with noise that I have with my brake. The technician keeps telling me its normal but I feel tired & sick to debate this topic with them. I am hoping there will be a recall to replace the brake with RDX sooner or later.

toggle

We are getting the same squeal. Have just under 1000 miles on the car, this probably started a few hundred miles ago. Only an issue under light pressure at low speed. Was in stop and go traffic jam and it was driving me batty. Doesn't appear to have any bearing on performance but going to bring it into the dealer soon.

yojcboy

I started to have this noise issue at around 1000 km. The mileage on my car is 5000km now and the noise issue is still there. I am hoping more people complain about the brake noise issue and they will really look into the problem. I feel sick of dealing with the technician at the dealership, keep telling me is a normal sound.

yojcboy

The brake noise is still exist and I have another noise with the steering. I brought my car back to the same dealership today. The representative told me that her manager is very unhappy because I gave a low score on the survey last time. Also, told me never bring the car back again!!!! I was like WTF!!!! If a good manager knows he got a low score survey, isn't he should find out why the customer is not satisfy? Should he try to do more or the best to gain back the customer satisfaction?

I am very pissed off right now regarding this issue. How should I escalate the issue? Any suggestion?

geocord

I hope this survey rating stuff doesn't turn into blackmail by the dealers. "Give me 10s or I'll screw you on warranty work"..........

These surveys could end up being counterproductive for both parties. They should be done with no possible retribution by the dealer if they really want to know how the customer actually feels. Most surveys throw out the extremes and go for the mean or at least look for trends in scores. Doesn't appear that is how Acura is doing it. They should really contact owners that have just made it out of warranty if they really want to get a clear picture.

wizardjjr

Sometimes the reps get things wrong. Did you speak to the manager for clarification? What did the manager say?

I would be very upset if I had been told that by a dealership. It would be very hard to not want to reach over the table and strangle that rep. It sounds like you might try and contact Acura directly and tell them how you are being serviced.

AmberB

This is exactly what happened with my Mazda. It went out of warranty in July. I had it in for service to handle all the little crap and get a final in warranty inspection done. The experience was horrible. I was misled by the service writer as to what inspections had been done...I knew it needed brakes...and the service writer said it was "fine." When I pressed the issue with him and told him to make sure the wheels came off and calipers were put on the rotors/pads to measure thickness he quickly ended our call. Later he called back to say it needed new pads and rotors...no apology for lying about having inspected prior. When the dealership called me a week later and asked me about my visit and if there was any reason I couldn't give them perfect scores on the coming survey I told them my gripes. There wasn't anything they could do to make it right. They lied and put my family's safety at risk. The survey was answered such and I'll never return to the dealership now that warranty is over.

geocord

I know dealers get reimbursed by manufacturer for warranty work but I think normal service and repair after warranty are more profitable for them. So for them to shoot themselves in the foot like that is just plain stupid. The Mazda dealer that I take my car to has been very, very good. I still take a car with 80k miles for service there as they are competitive, know the vehicle and have been more than honest with me. I know, rare isn't it. If the CX-5 would have had more spunk and packages contrieved a little differently, I would probably be driving that instead of the RDX I bought a couple of days ago.

yojcboy

I just called Acura Canada and escalate the experience that I have and what I was told by the manager. The Acura Canada guy was a bit shock when I told him that the manager told me not to bring the car there because he is upset about the low socre survey. He also agrees that the manager has no right to refuse a customer to bring the car in especially the car is brand new and is still under warranty.

BlackDogRDX

My salesman also said he was paid "based on my survey results". I'm more than a little concerned about how some of these dealerships are treating the customers based on the outcome of the survey since it appears very clear it's not an anonymous one. If customers were contacted after a non-perfect score and a resolution was offered in order to improve their feedback I could see the point. Otherwise it's a recipe for disaster with dealerships blacklisting people for being honest.

PaulH2

Yeah, I'm a little worried about that too. I've not heard a peep out of our dealer since I took Acura's email survey, so I'm beginning to wonder if we've been blacklisted. And as the next closest Acura dealership is a few hundred miles away...

Still, I'm not going to lie about poor service either!

yojcboy

I would like to post the update regarding the noise issue that I have. I brought my car to another dealership where I bought the car from. They are going to replace the brand new rotors & pads tomorrow. Is there anyone from this forum live in Vancouver, BC? If yes, I strongly suggest DO NOT BRING THE CAR TO RICHMOND ACURA. Their service is the worst that I have ever had.

weather

yojcboy....I am delighted to hear you will get new rotors and pads! After having the dealership 'turn' them and only lead to a premature wear, this will at least bring back your RDX to its original state. It is nice to see a dealership that will do the right thing! At least now we know where you won't be doing business anymore

If the brakes continue to make some noise, annoying as it may be, you may want to just stick with it I know my 2009 TSX had the same problem and eventually, Acura had a TSB and recalled the rotors and pads (the pads were too hard). A new supplier and material solved the problem....

yojcboy

Hi weather. Yes, i am glad that another dealership is willing to replace the rotors & pads. I won't be complain if there still has noise after they replace the rotors & pads, at least the dealership & I have tried everything we can. Anyway, I am getting my car back tomorrow and looking forward for good news.

QN52

Please do everyone a favour and complete a better business bureau complaint against Richmond Acura.

I'm glad everything was resolved/

Shahryar

Is it true the dealer does it before you drive the car off the lot? Even if it has only a few miles on it? I was thinking that if I were to get the RDX new like I want, I would be doing the bedding on my own first thing


Noted


Yeah and I've read machining/turning rotors is not really a good thing. It's very rare that you're supposed to. Here are the two links w/in the same thread where I saw this written:

http://www.clublexus.com/forums/susp...ml#post7152739

http://www.clublexus.com/forums/susp...ml#post7153642

QN52

My wife has said she's been hearing a squal whenever she is braking going into her parking garage at work but only on certain situations like a hard turn and brake at the same time. I cannot hear it at any other time driving but did hear it this morning as we parked there to go shopping. She said it does it almost all of the time.

Any thoughts?

GRDX

A squal? Must be definition 3 at the link below.
http://www.urbandictionary.com/define.php?term=squal
Maybe someone she doesn't see standing there and she is running over their foot?

QN52

Wow. Sorry for the typo.Thanks for the helpful response.

weather

*lmao* I learned a new word to put in my repertoire As a French speaking person, any help I can get to bolster my vocabulary is greatly appreciated

Colin G

I'm at the dealer right now for same issue. Loud brake squeal at low speeds, especially while turning the wheel. Went for a drive with technician, and think they would squeal? Not at first which was aggrevating, but I took him to an underground garage and it started. So, he heard it and then tried to tell me it was normal for this car. I refused to accept that for an answer so now they are doing a full brake inspection and possibly replacing the pads. We'll see how it goes.

yojcboy

Many of the technicians will say thsi is normal, at least this happened to me. After they replaced my rotors & pads and my brake works really good right now, no sound at all!

You should really push them to replace the pads or/and rotors if you can.

Shahryar

any final thoughts on if the brakes need to be bedded in on a new RDX? this is a tutorial that I had read on how to do it. Picked up the new 2013 RDX last night and it had only a few miles on it. http://stoptech.com/technical-suppor...res/bed-in-faq