I took my car to Park ave Acura (140 miles from home). I have to say they were nothing short of excellent.


Dropped it off Wednesday and left with a rental car (Jeep Liberty from Enterprise). They would have given me a CL or TL on a first come first serve basis. I got there at 10:30 so they were gone.

Picked up the car the next Tuesday with resurfaced rotors and new pads, a new transmission, fixed moonroof, and a new type S emblem. All warranty items.

Also a set of Comptech headers ($1320), and fixed a ding ($100) in the door.

The car runs great and I'm glad I took it to them.

Vinnie was my service consultant and he said Jens installed the Headers.

 

Thank you for the kind words,we do appreciate them and yes I installed the headers along with all the other work.Jens

 

Ohh, this is funny, I read the topic, and being a Buick guy, I was intrigued. I thought it was a reference to the Buick Park Ave., in its commercial it says something like Buick Park Avenue delivers. Sorry, I just thought it was amusing.

It is nice to see positive dealer positngs on the web.

Later

 

Yeah PAA rocks I make the 90 mile trip myself for all my service appointments

 

hey Jens, I had a question for you:
Does Honda reimburse dealers for warranty repair at the same labor & part cost rate? I know it warries from dealer to dealer, but does dealership still make profit from warranty repairs?

I know you can not speak about your dealership in particular, but I would appricieate if you could tell us in general how does this work for most of dealerships ( any car brand ).

 

Russiandude,
Yes we are reimbursed for all warranty work at the labor rate that is posted .In our case i think we are at 90/hr so everybody pays that including the factory.The factory provides the dealer with a warranty flat rate manual that is used to determine how much a particular repair pays.For normal non warranty work most dealers including us i think use the Motor manuals or similar to determine what a job pays.This is pretty much standard throughout the industry.Dealers also frequently make use of surveys to assess what the competition is charging and that is also used to set the prices.Jens

 

Thanks for your response!

 

for anyone near PAA, would they custom put the TL kit on my car?? i have the kit and i got a couple of friends in body shops but i'm just asking

 

What sort of kit? Body kit? Yeah we can do that but we sublet the paint work if needed.Jens

 

yeah the OEM Tl bodykit on the Cl, i have it in my house so if they do it i'd rather them do it then a local collision place