I'm very dissatisfied with service I recieved from CCC.net.

I ordered 03 taillights, They said shipping time was 2-4 days. The lights took 2weeks and the sockets took over 4 weeks. I had to contact them as to why they weren't sent. They said they were out of the sockets. Then they send the wrong sockets. I had to give them the right part number for the sockets. Then they told me they would contact me Monday, when I didn't recieve a reply I emailed them again 2 days later (Wed) , they responded with "We were hoping we would be able to email you before you emailed us." "They (the Acura tech) will be trying to replicate the problem you mentioned in your email." I had already told them the problem was they sent the wrong part. They finally sent the correct sockets...in an envelope with no packing! Both sockets are damaged. I can make them work but I shouldn't have to do this.

I had to initiate all contact. It seemed like their attitude was "Ignore him and he'll go away" The closest thing I got to an apology is "Thanks for your patience while they worked this out" I didn't even get a conformation the sockes were even sent.

I'll never deal with them again.

Dan

 

You should have tried to clear this up with juniorbean before trying to kill his reputations business.

 

Yeah, this is something that should've been dealt with in a private manner...If no progress is made after, then(and only then) I would post like this in the forum.

Did you even deal directly with Juniorbean, or someone else entirely? Cause I know he isn't the only one at the site.

 

Never had one problem with C-C-C, had some of the best service to be honest..

 

Really? I've order my M5 spoiler from there, and I got it super fast. I think it might be the particular product you are order. Maybe there was a shortage?

 

.... he obviously did do it in a somewhat private matter or this thread would of been on here 2 weeks ago..... considering he called them and its been over 4 weeks ....... i would of posted this in 1 week

 

Just like everyone else did with Velocity Resources, right?

In all honesty i've ordered stuff from CCC.net and their service was nothing short of great. Everything on time and plenty of notice etc. This one incident sounds like the exception to the rule.

 

I've emailed him/PM him about 350z parts...always responded in a timely manner

 

no offense to anyone, esp. Junior. But no he shouldn't of. It seems like this guy has gotten the run around. Something even great businesses will run into sometimes because things do go wrong. I'm sure Junior will resolve this. But we are all consumers and we all need to know what happens out there.

But as I said, Junior will resolve this issue.

 

Gotta agree. I just ordered CT headers and exhaust. All parts got here when they said they would. Every question I had about shipping was answered withing hours of me emailing them.

 

It's not clear from his post who he spoke to, what he did, so let's not assume. Nowhere does he say he PM'd Juniorbean.

I say give the guy a shot before given a public bashing because there's two sides to every story & the customer is NOT always right, etc.

 

who cares if he talked to Junior himself or not. Anyone at the company should be able to handle this. As I stated, we are ALL consumers here. This guy has tried to resolve this to no avail

As you notice in this thread, everyone else has complimented CCC on their service, this one incident isn't gonna matter, every company has these incidents.

 

Let's hope not.

 

I've bought from C-C-C in the past and would not hesitate in dealing with them again. Great prices, great service.

 

Junior will respond in the A.M.

 

i believe he has a right to post up to let the community know. just cause a member here runs the shop doesnt mean he shouldnt post up. if it was a shop that didnt deal with this site, im sure people would post up their bad experiences.

just my .02

 

apparently you can not see to well?.. the thread is open is it not?... relax

 

i've always been able to get status checks out of ccc.net

no problem as of yet w them

 

i my self havent dealt with ccc, but i have heard great things about them, i mean anything is better than how vr's service has been latley

hopefully scalbert will raise the bar with hope systems

 

I only have one order with them and it went fine.
Ordered a CoverCraft windshield visor for the wife’s RAV4 and I got it within a week.

They rate a solid from me.

Shawn S

 

Ordered mud guards from them and received excellent service

 

Hey all, thanks for the replies and to those who gave me the headsup on this topic. I would have seen it eventually but now I can address it first thing.

The issue with the tails was as follows. We deal directly with Acura, so once the order was placed we confirmed it (processed Friday 5/7) and asked to allow up 4 business days for shipment (item was shipped Tuesday 5/18, which ended up being 6 1/2 business days from the time it was processed, a day and a half longer then expected, but hardly two weeks).

We received the first email on reporting the problem on May 22nd (which was a weekend), that there was a problem that the bulbs were not fitting the sockets, and he provided the part number. We passed that along to Acura first thing Monday morning (5/24) and they mentioned the part #'s seemed correct, so they were confused. What they offered to do was order another set of the same kit to try to duplicate this problem. We emailed dano to let him know this was what was occuring and to please allow a few days. Once Acura received the kit (last week) they notified me that the part was indeed the wrong part number. They then proceeded to order the new socket, and informed me that once received they would be FedExing the socket to dano. All emails (except for one) were initiated by us and each communication was sent as soon as we had an update. This includes the email from last Friday (5/28) indicating Acura was indeed ordering another batch and would OVERNIGHT the new sockets as soon as they got them. The sockets were received by Acura that same Friday and shipped the next business day (6/1).

So from the day he contacted us to the day the new sockets were overnighted (6/1) was only 5 business days, and in that time several emails were sent by us keeping him updated (with the exception of one where he emailed us before we got the update out to him).

So in 5 business days Acura ordered the same parts, duplicated the problem, confirmed the part numbers were incorrectly marked, ordered new sockets and overnighted the new sockets. I don't know.. but I think that was handled very, very well... especially when you consider everything that happend to pinpoint the problem over just 5 days.

As for the damage.... I checked with Acura and was told that was virtually impossible, howver, not impossible. Please email us (CCC.net) pics of the damage so we can address it. If they were damaged we should have been notified the day you got the new ones so we could have addressed it then.

We pride ourselves in our customer service (as is indicated by the replies above) and we do everything in our power to make sure any issues are expedited and handled appropriately. Unless I'm completely off the ball, I think that we did a good job on this issue with doing all we did and having new sockets out within 5 business days.

 

thanks for clearing it up Junior

 

LOL, no worries. I would have replied whether it was open or closed simply to prove the fact that our service was obviously not poor

 

which is what a good business should do

 

fucking noobs!

 

oh and I ownz page 2! (sorry, one of those silly moods!)