Brakes and bad experience
#1
Safety Car
Thread Starter
Brakes and bad experience
Well, I have put off writing this post for a long time for several reasons, but now I am compelled to write about this.
I ordered a set of Rotors and pads from Dean (Velocity Resources / Speed Distributors) and paid for them about two months ago (might be more, I forget now). Anyways, I was told the shipments were late etc., etc. I called often and was given the: "I'll find out and call you back". After a few of those, I asked them to read back the phone # they have for me... and obviously it was not the correct one - since I have given my #'s several times... and there are not too many of their customers in the 805 area code! Dean replied my e-mails most of the time but obviously I still don't have my brakes!
I sent an e-mail last week asking them to send me a tracking # by Friday or refund my money. Neither happened. I then e-mailed Dean to have my money refunded by today (Sunday)... credit-card machines work over the weekend, so that should not have been a problem. Well... guess what... nothing!
I have been VERY patient, but this is really pissing me off. If its a supplier issue, then keep me in the loop. INFORM me so that I could make alternative decisions. Now, when I want my money refunded, that's not happening as well. What kind customer service is that?!?
I have not mentioned anything in this forum or elsewhere mostly as a courtesy and decency. Obviously that courtesy and decency is not reciprocated... hence I cannot offer that anymore.
There are several options for me going forward... I really hate to do any of them, but might be forced to do so.
I ordered a set of Rotors and pads from Dean (Velocity Resources / Speed Distributors) and paid for them about two months ago (might be more, I forget now). Anyways, I was told the shipments were late etc., etc. I called often and was given the: "I'll find out and call you back". After a few of those, I asked them to read back the phone # they have for me... and obviously it was not the correct one - since I have given my #'s several times... and there are not too many of their customers in the 805 area code! Dean replied my e-mails most of the time but obviously I still don't have my brakes!
I sent an e-mail last week asking them to send me a tracking # by Friday or refund my money. Neither happened. I then e-mailed Dean to have my money refunded by today (Sunday)... credit-card machines work over the weekend, so that should not have been a problem. Well... guess what... nothing!
I have been VERY patient, but this is really pissing me off. If its a supplier issue, then keep me in the loop. INFORM me so that I could make alternative decisions. Now, when I want my money refunded, that's not happening as well. What kind customer service is that?!?
I have not mentioned anything in this forum or elsewhere mostly as a courtesy and decency. Obviously that courtesy and decency is not reciprocated... hence I cannot offer that anymore.
There are several options for me going forward... I really hate to do any of them, but might be forced to do so.
#2
Safety Car
Thread Starter
And to add insult to injury... the reason I am buying rotors is because my brakes are in BAD shape and I really need to replace them immediateley!!
#3
Meat stick
That sucks
...Dean is a vendor, correct? Perhaps Soopa and Astro need to look into changing that..
..If he cannot treat someone like allmotor (and any A-CL member) well, he should not be allowed to sell here anymore.
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#4
Safety Car
Thread Starter
I really don't know what Dean's position is with Velocity Resources/ Speed Distributors. I have bought stuff from him before without any problems. It is possible its the people HE has to deal with, so unfairly blaming him is not correct either.
The thing that drove me over the edge is that given that for some reason the brakes will never ship... at least refund my money!?! Last monday if they were sure the brakes would not ship, why not issue the refund...? If I am a unhappy customer who is willing to forgo the product and get a refund, isn't that a easy way to get themselves off the hook. Bizarre!
The thing that drove me over the edge is that given that for some reason the brakes will never ship... at least refund my money!?! Last monday if they were sure the brakes would not ship, why not issue the refund...? If I am a unhappy customer who is willing to forgo the product and get a refund, isn't that a easy way to get themselves off the hook. Bizarre!
#6
Meat stick
Originally Posted by allmotor_2000
I really don't know what Dean's position is with Velocity Resources/ Speed Distributors. I have bought stuff from him before without any problems. It is possible its the people HE has to deal with, so unfairly blaming him is not correct either.
The thing that drove me over the edge is that given that for some reason the brakes will never ship... at least refund my money!?! Last monday if they were sure the brakes would not ship, why not issue the refund...? If I am a unhappy customer who is willing to forgo the product and get a refund, isn't that a easy way to get themselves off the hook. Bizarre!
The thing that drove me over the edge is that given that for some reason the brakes will never ship... at least refund my money!?! Last monday if they were sure the brakes would not ship, why not issue the refund...? If I am a unhappy customer who is willing to forgo the product and get a refund, isn't that a easy way to get themselves off the hook. Bizarre!
I say you tell tehm to refund, or you go to small claims court....and in the meantime, get some rotors and pads on...you need a way to stop that car!!
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#8
Senior Moderator
sounds like very poor service to me.
#11
allmotor if you ever happen to get this resolved...i would order the brakes through arnold (blxmjx) i have ordered my sways, exhaust, strut, sway bars, mugen mods from him and have had nothing but great service and turn around time.
I think street image inc is handling his pms now, but i have a number where u can reach him at if you need it.
I think street image inc is handling his pms now, but i have a number where u can reach him at if you need it.
#12
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Originally Posted by shinybluecls
allmotor if you ever happen to get this resolved...i would order the brakes through arnold (blxmjx) i have ordered my sways, exhaust, strut, sway bars, mugen mods from him and have had nothing but great service and turn around time.
I think street image inc is handling his pms now, but i have a number where u can reach him at if you need it.
I think street image inc is handling his pms now, but i have a number where u can reach him at if you need it.
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#13
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Originally Posted by darrinb
i had simliar experience with dean, fawkin 4 months for sways
lame
lame
![Werd](https://acurazine.com/forums/images/smilies/werd.gif)
I talked about Deans poor customer service in the past.
My order was taken over the phone and my card was charged immediately (which was not a problem). I was told I would be emailed the tracking number within by the next day. I never recieved it. I emailed and called but to no avail. I finally went over Deans head about a week later. When I contacted velocity resources turns out the never had a record of me or any transaction that was made. :angryfire
They contacted Dean and turns out he forgot to place the order but didn't forget to charge me for it.
Regardless of the deal, I would never deal with him again.
It took me 3 months to get my Koni Yellows.
#14
Drifting
Originally Posted by allmotor_2000
Well, I have put off writing this post for a long time for several reasons, but now I am compelled to write about this.
I ordered a set of Rotors and pads from Dean (Velocity Resources / Speed Distributors) and paid for them about two months ago (might be more, I forget now). Anyways, I was told the shipments were late etc., etc. I called often and was given the: "I'll find out and call you back". After a few of those, I asked them to read back the phone # they have for me... and obviously it was not the correct one - since I have given my #'s several times... and there are not too many of their customers in the 805 area code! Dean replied my e-mails most of the time but obviously I still don't have my brakes!
I sent an e-mail last week asking them to send me a tracking # by Friday or refund my money. Neither happened. I then e-mailed Dean to have my money refunded by today (Sunday)... credit-card machines work over the weekend, so that should not have been a problem. Well... guess what... nothing!
I have been VERY patient, but this is really pissing me off. If its a supplier issue, then keep me in the loop. INFORM me so that I could make alternative decisions. Now, when I want my money refunded, that's not happening as well. What kind customer service is that?!?
I have not mentioned anything in this forum or elsewhere mostly as a courtesy and decency. Obviously that courtesy and decency is not reciprocated... hence I cannot offer that anymore.
There are several options for me going forward... I really hate to do any of them, but might be forced to do so.
I ordered a set of Rotors and pads from Dean (Velocity Resources / Speed Distributors) and paid for them about two months ago (might be more, I forget now). Anyways, I was told the shipments were late etc., etc. I called often and was given the: "I'll find out and call you back". After a few of those, I asked them to read back the phone # they have for me... and obviously it was not the correct one - since I have given my #'s several times... and there are not too many of their customers in the 805 area code! Dean replied my e-mails most of the time but obviously I still don't have my brakes!
I sent an e-mail last week asking them to send me a tracking # by Friday or refund my money. Neither happened. I then e-mailed Dean to have my money refunded by today (Sunday)... credit-card machines work over the weekend, so that should not have been a problem. Well... guess what... nothing!
I have been VERY patient, but this is really pissing me off. If its a supplier issue, then keep me in the loop. INFORM me so that I could make alternative decisions. Now, when I want my money refunded, that's not happening as well. What kind customer service is that?!?
I have not mentioned anything in this forum or elsewhere mostly as a courtesy and decency. Obviously that courtesy and decency is not reciprocated... hence I cannot offer that anymore.
There are several options for me going forward... I really hate to do any of them, but might be forced to do so.
#17
GEEZER
I could go collect if ya want...
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#19
Senior Moderator
iTrader: (5)
I had some issues with them (not Dean, but VR) before also since we were using them as our vendor. They did clear it up for me and took care of other things.... but I've really haven't used them much since... especially since I haven't seen him on the board lately (which means he's been busy and I only like to deal with him).
Since adding additional vendors, we've receive nothing but praise from our customers with our turnaround time. So the tradeoff is... you may pay a little more with us over VR, but if an item is in stock... you'd have it within 7 days.
Since adding additional vendors, we've receive nothing but praise from our customers with our turnaround time. So the tradeoff is... you may pay a little more with us over VR, but if an item is in stock... you'd have it within 7 days.
#21
Safety Car
Thread Starter
He just e-mailed asking for my CC information (they don't have any record of it for some reason!?!). I'll keep a close tab with my bank and keep you guys posted. I have contacted blxmjx and he'll get back to me today on availability of brakes.
#22
Senior Moderator
Originally Posted by allmotor_2000
He just e-mailed asking for my CC information (they don't have any record of it for some reason!?!). I'll keep a close tab with my bank and keep you guys posted. I have contacted blxmjx and he'll get back to me today on availability of brakes.
#23
Where is my super sauce?
Originally Posted by allmotor_2000
He just e-mailed asking for my CC information (they don't have any record of it for some reason!?!). I'll keep a close tab with my bank and keep you guys posted. I have contacted blxmjx and he'll get back to me today on availability of brakes.
#24
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Originally Posted by allmotor_2000
He just e-mailed asking for my CC information (they don't have any record of it for some reason!?!). I'll keep a close tab with my bank and keep you guys posted. I have contacted blxmjx and he'll get back to me today on availability of brakes.
#25
Race Director
Ram if it doesn't work out with blxmjx drop Excelerate, another vendor on here, a PM. I ordered my BBK and Rear Rotors and Pads from him and the customer service and overall buying experience was top notch. He actually fronted the money for me so i could get the order in on time before I could get the check out.
As far as Dean and VR or SD go, I ordered my S/C kit through them and while there was a delay from Comptech overall they kept me informed over the 10+ weeks it was delayed. Seems like they have their good and bad buying days.
However after hearing your story I can see why you’d want to go with someone else. Hope you get this all squared away.
As far as Dean and VR or SD go, I ordered my S/C kit through them and while there was a delay from Comptech overall they kept me informed over the 10+ weeks it was delayed. Seems like they have their good and bad buying days.
However after hearing your story I can see why you’d want to go with someone else. Hope you get this all squared away.
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#27
Safety Car
Thread Starter
I don't mind a week...
I just got an e-mail from Dean saying the refund has been processed - I'll check my account over the next few days to make sure it gets in. Regarding the brakes, if someone (Exxelerate, blxmjx etc.) can get brakes (rotors/pads) within the next week... that will be great.
I just got an e-mail from Dean saying the refund has been processed - I'll check my account over the next few days to make sure it gets in. Regarding the brakes, if someone (Exxelerate, blxmjx etc.) can get brakes (rotors/pads) within the next week... that will be great.
#28
My Member is Registered
Originally Posted by allmotor_2000
He just e-mailed asking for my CC information (they don't have any record of it for some reason!?!). I'll keep a close tab with my bank and keep you guys posted. I have contacted blxmjx and he'll get back to me today on availability of brakes.
Also: This is a world of customer service. If you don't get results within DAYS, move on, cancel your order and buy somewhere else. I don't care if he's blessed by the Acura gods, he's NOT DELIVERING.
MODS: Just my
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#29
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Originally Posted by Excelerate
Allmotor, if you can wait about another week I will be running another ROTORA Groupbuy. And the rotors will be directly shipped from my shop so there will be no red tape or false excuses.
Josh
Excelerate LLC
Josh
Excelerate LLC
#30
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Originally Posted by allmotor_2000
I don't mind a week...
I just got an e-mail from Dean saying the refund has been processed - I'll check my account over the next few days to make sure it gets in. Regarding the brakes, if someone (Exxelerate, blxmjx etc.) can get brakes (rotors/pads) within the next week... that will be great.
I just got an e-mail from Dean saying the refund has been processed - I'll check my account over the next few days to make sure it gets in. Regarding the brakes, if someone (Exxelerate, blxmjx etc.) can get brakes (rotors/pads) within the next week... that will be great.
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#31
Suzuka Master
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allmotor_2000:
Sorry to hear about your brake purchase difficulties.
[QUOTE=Chaptorial]Seems like they have their good and bad buying days. /QUOTE]
Supply and demand market forces can be pretty hard to predict, especially in the hot automotive aftermarket venue.
Jason and his crew at Speed Distributors installed a S/C kit on my SMR CLS-6 this past week (15 Jan-22 Jan). Dropped the car off on the 15th, visited the parental units, went to Disney. Picked up the car on the 22nd and drove
south 200 miles to Ft. Lauderdale without incident.
I met and talked to Jason, A.J and Dean and they were all, IMO, professional, knowledgeable, proactive, stand-up guys
There were a few minor tweaks and adjustments during the S/C install that I was kept in the loop about, but overall it seemed they did 'back flips through the rear-end' to deliver the car when promised. ![Thumbs Up](https://acurazine.com/forums/images/smilies/thumbsup.gif)
Once again, I hope your able to find the above mentioned brake kit.
Sorry to hear about your brake purchase difficulties.
[QUOTE=Chaptorial]Seems like they have their good and bad buying days. /QUOTE]
Supply and demand market forces can be pretty hard to predict, especially in the hot automotive aftermarket venue.
Jason and his crew at Speed Distributors installed a S/C kit on my SMR CLS-6 this past week (15 Jan-22 Jan). Dropped the car off on the 15th, visited the parental units, went to Disney. Picked up the car on the 22nd and drove
![Racing](https://acurazine.com/forums/images/smilies/racing.gif)
I met and talked to Jason, A.J and Dean and they were all, IMO, professional, knowledgeable, proactive, stand-up guys
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Once again, I hope your able to find the above mentioned brake kit.
#34
Blown is Best
I guess I'm one of the lucky ones. I've spent a ton of money with Dean and Jason without a problem. I've only had my CL-S6 for 5 months and it was bone stock when I got it. Take a look at my sig. and you can see the type of money that I've spent with Dean. He's always been available to me and has always given me straight info. I think Jason gets busy with the shop and does not execute as Dean directs at times. If I were to guess, I would hope that's what happened to your brakes Ram. In either case, you're without brakes.
#35
Safety Car
Thread Starter
Originally Posted by Smitty
hmmm.... guess I need to give Dean a call tomorrow..
time to get rid of some vendors...
....:smitler:
time to get rid of some vendors...
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#36
Meat stick
Originally Posted by allmotor_2000
I don't think that is necessary - you should have multiple documentated cases of neglect or intentional malpractice before that is required!
#37
Parting out 02 Type S :(
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I ordered from VR in the past and i experienced a 3 week delay for a UR pulley, however i did order a Sc crank which is an item thats probably not ordered often. They did lag on sending it but i was always able to get a hold of someone on the phone.
Its one thing if they take a long ass time to send your order, but its another when you have trouble getting a hold of them as in allmotors case. Im interested to see what Dean has to say when he sees this thread!
Its one thing if they take a long ass time to send your order, but its another when you have trouble getting a hold of them as in allmotors case. Im interested to see what Dean has to say when he sees this thread!
#38
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Originally Posted by car_lost
i bought my rotors from blxmjx (Street Racing Image, a vendor here) and recieved them within 10 days. great people to deal with... i would say go with them.
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#39
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Originally Posted by moomaster_99
Blkmjx is the man....I get a lot of my stuff from him. Damn...he even sold me one of his cars. ![Tongue](https://acurazine.com/forums/images/smilies/tongue.gif)
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#40
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I would call your creditcard company and refuse payment, tell them you did give them ur information but you did not authorize an amount of purchase. That'll teach them.
Worse case scenario the creditcard company will contact the store, ask them for a copy of the original transaction slip to be submitted to them, then it gets forwarded to you, and if your signature is not on it, then you denie payment and they don't get a pennie, and nothing happens to you.
I'd do it that way.
Worse case scenario the creditcard company will contact the store, ask them for a copy of the original transaction slip to be submitted to them, then it gets forwarded to you, and if your signature is not on it, then you denie payment and they don't get a pennie, and nothing happens to you.
I'd do it that way.