Acura lost a customer yesterday
Thread Starter
Ambidextrous Masturbator
Joined: Mar 2001
Posts: 1,644
Likes: 0
From: Orange County, CA
Acura lost a customer yesterday
And it was my father.
He was looking at a 2001/2002 CL-S. He called me from the dealership and asked what I thought about my CL-S before he finalized any deals. I proceded to tell him about my problems (i.e. transmission, brakes) as well as what I loved about the car (power and luxury) and he ended up buying something else because he didn't want to deal with the problems.
Isn't there a saying that for every good experience one customer has, another customer is gained. But for evey bad experience, ten customers are lost.
He was looking at a 2001/2002 CL-S. He called me from the dealership and asked what I thought about my CL-S before he finalized any deals. I proceded to tell him about my problems (i.e. transmission, brakes) as well as what I loved about the car (power and luxury) and he ended up buying something else because he didn't want to deal with the problems.
Isn't there a saying that for every good experience one customer has, another customer is gained. But for evey bad experience, ten customers are lost.
If someone asked me what I thought, they'd buy the car. Luckily, I haven't had any problems... <knock> and bang for the buck, I'm buying a new one when 03 is released.
It's too bad these problems exists and I think if it wasn't such a major component - I think it wouldn't stick in our minds like this. But it does and it looks bad but I have one thing to say; Would you rather own a Ford?
It's too bad these problems exists and I think if it wasn't such a major component - I think it wouldn't stick in our minds like this. But it does and it looks bad but I have one thing to say; Would you rather own a Ford?
yeah Sid, there you go you're the MAN.
I personally told a few friends & family members not to bother with Acura product especially CLs/TLs because of their problems.
Plus I experienced first hand after my car broke down what a headache it was to spend 2 hours on the freaken phone with TLC trying to get a hold of them, what a freakin joke...
I personally told a few friends & family members not to bother with Acura product especially CLs/TLs because of their problems.
Plus I experienced first hand after my car broke down what a headache it was to spend 2 hours on the freaken phone with TLC trying to get a hold of them, what a freakin joke...
but guys its such a good car, such a good deal, all cars have problem, you should buy a kia or bmw instead they will both have better trannys, wait for the 6MT, wait for 800 hp, wait for AWD, wait for RWD, honda sends me checks to like them...
ok that should take care of all the BS the apologists with spout out..
ok that should take care of all the BS the apologists with spout out..
I wish we knew the count of bad trannies vs. cars actually sold. Yes, there are bad ones out there. No one has died from it, like so many other car company prompted recalls... Yes, it is an inconvenience because it's a major repair, takes a skilled mechanic and the part needs to be ordered but those are the reasons why it such a big deal.
My point is, maybe we've gotten it in our minds that are cars have so many problems because we pick apart, almost down to the molecule, every little squeak on up, repeatedly.
A tranny failure is a big deal. The problem most likely has been identified and solved but the problem itself as been suffered by an unfortunate few. Compound that with not so skilled mechanics form a few not so choice dealerships... BANG > Acura sucks
See if you can find a domestic w/ this horsepower, comfort and convenience that are all standard, NAVI, descent mileage considering the engine, etc.... that doesn’t squeak more or breaks down less for $32,000 or under and I will shut up.
My point is, maybe we've gotten it in our minds that are cars have so many problems because we pick apart, almost down to the molecule, every little squeak on up, repeatedly.
A tranny failure is a big deal. The problem most likely has been identified and solved but the problem itself as been suffered by an unfortunate few. Compound that with not so skilled mechanics form a few not so choice dealerships... BANG > Acura sucks
See if you can find a domestic w/ this horsepower, comfort and convenience that are all standard, NAVI, descent mileage considering the engine, etc.... that doesn’t squeak more or breaks down less for $32,000 or under and I will shut up.
Trending Topics
hmm i thought i had all that covered.. somebody doesn't have to die before a company takes action! my tranny is fine too but it scares the hell out of me that if something does happen acura will proceed to dick me around for month.. this is not a cupholder, its a transmission, the second most important part of a cars drivetrain!
If you have a major problem ... lemon law it ... the law is there to be used. If you do not have a problem and still don't like the car kick yourself and sell your car and get over it.
Quit your beeeeochin' and get a BMW and sell your house ... it is a CAR for goodness sake. 99 out of 100 of us love the CLS and admire the quality of Honda/Acura in general -- if they have a problem they will address it, but they need time.
Merry Christmas
Quit your beeeeochin' and get a BMW and sell your house ... it is a CAR for goodness sake. 99 out of 100 of us love the CLS and admire the quality of Honda/Acura in general -- if they have a problem they will address it, but they need time.
Merry Christmas
Too bad. I love my car. Even if the trans. goes out, so what, it's a warranty item. Just my positive take on the issue.
Just wondering, why wouldn't you just say which car your father bought instead of saying "something else"? I'd like to know which unbelievable, trouble free car he bought. IMO, you didn't necessarily do him any favors. Happy Holidays.
Just wondering, why wouldn't you just say which car your father bought instead of saying "something else"? I'd like to know which unbelievable, trouble free car he bought. IMO, you didn't necessarily do him any favors. Happy Holidays.
Tell your dad to get a Chrysler...
Make sure when ha has his first set of problem you moved far enough away he'd be too afraid to come and kick your ass, due to the car peing too crappy to get anywhere.
Make sure when ha has his first set of problem you moved far enough away he'd be too afraid to come and kick your ass, due to the car peing too crappy to get anywhere.
Originally posted by provench
If you have a major problem ... lemon law it ... the law is there to be used. If you do not have a problem and still don't like the car kick yourself and sell your car and get over it.
Quit your beeeeochin' and get a BMW and sell your house ... it is a CAR for goodness sake. 99 out of 100 of us love the CLS and admire the quality of Honda/Acura in general -- if they have a problem they will address it, but they need time.
Merry Christmas
If you have a major problem ... lemon law it ... the law is there to be used. If you do not have a problem and still don't like the car kick yourself and sell your car and get over it.
Quit your beeeeochin' and get a BMW and sell your house ... it is a CAR for goodness sake. 99 out of 100 of us love the CLS and admire the quality of Honda/Acura in general -- if they have a problem they will address it, but they need time.
Merry Christmas
Sid gave his father an honest response...
pros and cons, what can be more objective than that?
Would you give misleading advice to your father about a car that you knew about it's problems?
And don't try to hijack the thread with responses like
buy a _____ or a ______....

If youre happy with your CLS, then GREAT, have a friggin cookie.
No need to rub salt on the wounds of others.
BE THANKFUL. Some of us aren't as fortunate
and they tell it like it is...its only proper that way.
They're not making it up or blowing it out of porportion.
I can vouch for Dan and Sid (above).
Otherwise, take a seat rookies :P
I don't really understand what problems you all are having....I personally haven't had one problem (knock on wood) and my car is at 51000 miles..its been running smoothly the whole time since it was brand new...maybe cuz my mom drives like a slow grandma before i got the car...but it still hasn't had any problems...
CL'S
CL'S
here is my issue about all of this.. lack of communications at all from honda.. if there is a ticking time bomb in all our cars, tell us, if its only from a certain batch of parts, tell us, if they are working on the fix, tell us.. i would be equally pissed if i had a civic or and m5 and the same thing was happening. i think as a customer we deserve to know what the deal is. i don't want my warranty to run out then be left with a dead car with big bills..
tell me this how many 30k cars do you know that had to have it tranny replaced twice under 30k miles.. that doesnt sound like a good value to me..
tell me this how many 30k cars do you know that had to have it tranny replaced twice under 30k miles.. that doesnt sound like a good value to me..
You did the right thing by telling him YOUR experience. If someone asked me, I would give a "guarded" recommendation for the CL-S. I have no problems after 23,700 miles and 1.5 years but I have read others woes.
A better question would be "What did he finally buy?" Then we can pick apart that selection.
A better question would be "What did he finally buy?" Then we can pick apart that selection.
Originally posted by Neech
But it does and it looks bad but I have one thing to say; Would you rather own a Ford?
But it does and it looks bad but I have one thing to say; Would you rather own a Ford?
You expect that the Ford is going to suck when you buy it.
Thread Starter
Ambidextrous Masturbator
Joined: Mar 2001
Posts: 1,644
Likes: 0
From: Orange County, CA
Originally posted by gto2050
You did the right thing by telling him YOUR experience. If someone asked me, I would give a "guarded" recommendation for the CL-S. I have no problems after 23,700 miles and 1.5 years but I have read others woes.
A better question would be "What did he finally buy?" Then we can pick apart that selection.
You did the right thing by telling him YOUR experience. If someone asked me, I would give a "guarded" recommendation for the CL-S. I have no problems after 23,700 miles and 1.5 years but I have read others woes.
A better question would be "What did he finally buy?" Then we can pick apart that selection.
I am not going to say what he bought instead because it really doesn't matter and I don't need shit from all the haters out there. The point of this thread is that he didn't buy an Acura.
I, personally, love my car. When the warranty will near expiration, I will have a tough decision to make: buy the extended warranty or trade in for something else.
At least give Acura a fighting chance and let him read the board a little and see that most of us aren't having any problems.
Liek I said before, tell him to get a Chrysler. The 300M has pretty good specs, he'll be happy with it... for the first year.
Liek I said before, tell him to get a Chrysler. The 300M has pretty good specs, he'll be happy with it... for the first year.
I think that if he did read the board for a while, that the two or three trannys going out each week might steer him away too. I love my car, haven't had a single problem with it yet. Other than the CD deck blitzing every so often, a rattle here and there, and the occasional "no start" syndrome.
Although, I gurantee you that I'm selling it as soon as the warranty expires. I hate worrying everytime I feel or hear something abnormal from the drivetrain. I guess I just have little faith in my cars transmission, or the secondary intake solenoid. Oh well, any accessory-loaded car is going to have it's quirks.
Although, I gurantee you that I'm selling it as soon as the warranty expires. I hate worrying everytime I feel or hear something abnormal from the drivetrain. I guess I just have little faith in my cars transmission, or the secondary intake solenoid. Oh well, any accessory-loaded car is going to have it's quirks.
Originally posted by KavexTrax
what the heck are you ranting about?
Sid gave his father an honest response...
pros and cons, what can be more objective than that?
Would you give misleading advice to your father about a car that you knew about it's problems?
And don't try to hijack the thread with responses like
buy a _____ or a ______....
If youre happy with your CLS, then GREAT, have a friggin cookie.
No need to rub salt on the wounds of others.
BE THANKFUL. Some of us aren't as fortunate
and they tell it like it is...its only proper that way.
They're not making it up or blowing it out of porportion.
I can vouch for Dan and Sid (above).
Otherwise, take a seat rookies :P
what the heck are you ranting about?
Sid gave his father an honest response...
pros and cons, what can be more objective than that?
Would you give misleading advice to your father about a car that you knew about it's problems?
And don't try to hijack the thread with responses like
buy a _____ or a ______....

If youre happy with your CLS, then GREAT, have a friggin cookie.
No need to rub salt on the wounds of others.
BE THANKFUL. Some of us aren't as fortunate
and they tell it like it is...its only proper that way.
They're not making it up or blowing it out of porportion.
I can vouch for Dan and Sid (above).
Otherwise, take a seat rookies :P
I've also had two people decide not to buy CL-Ss after speaking with them. Not because I told them the car was a POS or even that the tranny was a POS, I just commented on my experience with a failing tranny and on the fact that the trannies are on backorder, enough said.
I told them that the car is the best bang for the buck and all the things I do like about it, but some things are just very obvious. I don't think I would have bought this car if I had known about all the tranny problems like we do now.
Originally posted by kensteele
If ACL.com did not exist, how would everyone feel instead? I think...differently.
If ACL.com did not exist, how would everyone feel instead? I think...differently.
If A-CL.com did not exist or any other forum for that matter,
I think i would have an IS300 or a Solara
:'(and yes i would be
myself.
Originally posted by kensteele
If ACL.com did not exist, how would everyone feel instead? I think...differently.
If ACL.com did not exist, how would everyone feel instead? I think...differently.
I'm not saying that the tranny problem is wide-spread or that it isn't. It's just that even if this forum didn't exist and your tranny went out and you were told that there was at least a one month waiting list for you to get a new tranny, I'm sure you'd think there was a serious problem, wether you knew about others on the one month waiting list or not. This forum at least lets you see things from a different perspective and hopefully before you're involved in the same situaion.
Thread Starter
Ambidextrous Masturbator
Joined: Mar 2001
Posts: 1,644
Likes: 0
From: Orange County, CA
Originally posted by kensteele
If ACL.com did not exist, how would everyone feel instead? I think...differently.
If ACL.com did not exist, how would everyone feel instead? I think...differently.
The fact of the matter is, I have had some problems with my car (which have been fixed under warranty thus far) and whether or not this site exists has no bearing on wheather or not I have experienced this problem. The fact that this site exists has only helped me (and my father) make better and more educated decisions.
End of story.
Originally posted by Scorpius
Makes sense... I convinced somebody not to get an Audi after I had them talk to my dad... So I tuess we all have problems with certain makes.
Makes sense... I convinced somebody not to get an Audi after I had them talk to my dad... So I tuess we all have problems with certain makes.
Have a cookie dumbass!
Interesting. A coworker is interested in a TLS and I told him the pluses and minus'. I told him I could not recommend the car in good faith.
The reason I didn't buy the Accord Coupe was due to the tranny problems I kept reading about at Edmunds.
The reason I didn't buy the Accord Coupe was due to the tranny problems I kept reading about at Edmunds.
I think the main thing we need to realize here is the fact that this could be a potential problem in the future for anyone who has a CL-S/TL-S.
I have read some horror stories about multiple transmissions failing on the same car. Even though I have not had problems yet, It still concerns me that if my warranty runs out I could get stuck with a large bill for a new tranny.
This is not the feeling expected by most people when they buy a Honda/Acura. Most people buy a Honda/Acura for it's "reliability". It's quite scary to think that you could have major tranny problems & expensive repairs once the warranty runs out after paying $30k + for a car.
I am "not complaining" but I just wanted to look at this problem with an open mind.
Just my $.02
I have read some horror stories about multiple transmissions failing on the same car. Even though I have not had problems yet, It still concerns me that if my warranty runs out I could get stuck with a large bill for a new tranny.
This is not the feeling expected by most people when they buy a Honda/Acura. Most people buy a Honda/Acura for it's "reliability". It's quite scary to think that you could have major tranny problems & expensive repairs once the warranty runs out after paying $30k + for a car.
I am "not complaining" but I just wanted to look at this problem with an open mind.
Just my $.02
Originally posted by SFLA_Type-S
It's quite scary to think that you could have major tranny problems & expensive repairs once the warranty runs out after paying $30k + for a car.
It's quite scary to think that you could have major tranny problems & expensive repairs once the warranty runs out after paying $30k + for a car.
but seriously, this is the same concern i have. hopefully my trade-in and pay-off are getting closer..
Originally posted by SidVicious
If this place didn't exist, I would still have a transmission that has been replaced at 14,000 miles and brakes that have been replaced once, waiting to be replaced again.
The fact of the matter is, I have had some problems with my car (which have been fixed under warranty thus far) and whether or not this site exists has no bearing on wheather or not I have experienced this problem. The fact that this site exists has only helped me (and my father) make better and more educated decisions.
End of story.
If this place didn't exist, I would still have a transmission that has been replaced at 14,000 miles and brakes that have been replaced once, waiting to be replaced again.
The fact of the matter is, I have had some problems with my car (which have been fixed under warranty thus far) and whether or not this site exists has no bearing on wheather or not I have experienced this problem. The fact that this site exists has only helped me (and my father) make better and more educated decisions.
End of story.
Thread
Thread Starter
Forum
Replies
Last Post
handsom-hustla
Car Parts for Sale
70
Nov 13, 2015 05:04 PM


My heart rate is slowly returning to normal...
