Acura Dealer Refusing to Replace Rotors and Pads Under Warranty
#1
Banned
Thread Starter
Join Date: Jan 2002
Location: The Chi
Age: 48
Posts: 214
Likes: 0
Received 0 Likes
on
0 Posts
Acura Dealer Refusing to Replace Rotors and Pads Under Warranty
My 2001 CL-S was in for warranty service for the last few days and one of the many items I had listed was check the front rotors-they were warped again. The first time I took my car in for this was around 15K miles or so. At that time they justed turned the front rotors and kept the same pads. Now the car has 49,250 miles and the service advisor at the dealer is refusing to replace the rotors and pads that are still UNDER WARRANTY due to the mileage!!! What gives? Has anyone else had a similar problem. Is it an individual delaer problem or Acura as a whole? I am not a happy customer at all right now. I'll be talking to the service manager tomorrow to find out why a warranty service claim on a previous warranty service claim is not covered.
#2
Moderator Alumnus
Join Date: Oct 2000
Location: Washington DC (NOVA)
Age: 52
Posts: 16,399
Likes: 0
Received 8 Likes
on
8 Posts
Rotors and Pads are not covered by the limited warranty that comes with the car. The first time he turned your rotors for free can be called a "one time curtesy" move. That's what my dealer did (only he changed pads too on my car). Though he did tell me he wont do it again for free. Try a different dealer.
#4
Beware of leakage
Join Date: Dec 2002
Location: Shreveport, Louisiana, just east of nowhere
Age: 42
Posts: 19,790
Likes: 0
Received 0 Likes
on
0 Posts
http://www.acura-cl.com/forums/showt...hreadid=113093
Check that out, TSB for rotors and pads.
Just had my front rotors and pads replaced 2 weeks ago, no questions asked.
Check that out, TSB for rotors and pads.
Just had my front rotors and pads replaced 2 weeks ago, no questions asked.
#5
Suzuka Master
Well, my dealer has replaced the brakes / rotors at 13K & 32K. So it is not a one time deal. Though leaving it till 49K+ is sure to create a bit of a problem....
#6
Senior Moderator
iTrader: (2)
Jens has said that Acura is getting on dealers about repeated warranty work, & as a result are doing alot of things one time only or "good will" My dealer resufaced my rotors after much compaining cause the car was lowered & they refused to do it at first too. Then they gave in & did a one time thing. I'd just forget about stock crap & get some aftermarket rotors & pads & be done with it. That's what I'm going to do. You don't have to go all out, just a nice set of Brembo plain stock rotors with some good pads is all you need. You could get all the parts for under $300.
Trending Topics
#9
Burning Brakes
Join Date: Jun 2001
Location: Oakland County MI
Posts: 1,013
Likes: 0
Received 0 Likes
on
0 Posts
I have had 3 new sets of front pads and i new set of rears under warranty.
they turned the fronts twice and I bitched that they couldn't be turned a third time due to tolerances, so they replaced them.
ANy dealer can call Acura a try to get this covered "if they pitch you may buy another acura to replace this"
This little inside comment was given to me by an ex acura service advisor who is a friend....
they turned the fronts twice and I bitched that they couldn't be turned a third time due to tolerances, so they replaced them.
ANy dealer can call Acura a try to get this covered "if they pitch you may buy another acura to replace this"
This little inside comment was given to me by an ex acura service advisor who is a friend....
#11
Revving at 9K...
I just took mine in for this exact work done. Mine is just over 22K. I asked them exactly what they are going to do to it, the service guy said he didn't know until he looks at it. I sure hope they do more than just turn the rotors and keep the same pads. :S
Side note: I got a TSX as a loner. I like it a lot! Eventhough it's only an automatic. :o
Side note: I got a TSX as a loner. I like it a lot! Eventhough it's only an automatic. :o
#12
Dromaeosaurs/Velociraptor
Join Date: Oct 2001
Location: Leander, TX
Age: 46
Posts: 1,954
Likes: 0
Received 0 Likes
on
0 Posts
Took a look at the Service Bulletin and just realized it also said 'updated pads.' I didn't remember them ever replacing my pads, just resurfaced my rotors. I had this done May 2002.
I gave the service advisor a call and said that my rotors are at it again and that I was looking at the service bulletin that states to replace pads as well. She looked up my history and read it to me..."resurface rotors per SB..." something like that. She told me no problem and wanted to setup an appointment.
This would be good timing since I need to replace my pads..hee hee. I'm also going to do the 45K service. They should hook me up.
I gave the service advisor a call and said that my rotors are at it again and that I was looking at the service bulletin that states to replace pads as well. She looked up my history and read it to me..."resurface rotors per SB..." something like that. She told me no problem and wanted to setup an appointment.
This would be good timing since I need to replace my pads..hee hee. I'm also going to do the 45K service. They should hook me up.
#14
Revving at 9K...
Got my car back yesterday. The resurfaced the front rotors, and give me new pads. The also did a TSB on the windows. (I didn't even know there was anything wrong with them)
However, the service guy didn't say anything about breaking the new pads in. Is there anything I should be aware off?
However, the service guy didn't say anything about breaking the new pads in. Is there anything I should be aware off?
#17
Balla on a Budget
Join Date: Feb 2002
Location: San Jose, Cali
Posts: 1,330
Likes: 0
Received 0 Likes
on
0 Posts
I checked in my car into for vibrating steering wheel and tranny replacement. They said that Acura gives updated pads, with turnin of the rotors. I have 22k on the car.
#19
Banned
Thread Starter
Join Date: Jan 2002
Location: The Chi
Age: 48
Posts: 214
Likes: 0
Received 0 Likes
on
0 Posts
Well....after lots of complaining to the service manager, he brought the issue to the attention of the district service manager and here is what resulted from my complaints:
They gave me new updated front rotors under warranty. I had to pay for a new set of updated pads and a half-hour of labor to install. Total out of pocket cost= just over $100.
I was OK with this, given the fact that I had almost 50K on the car. However, during my last oil change at my mechanic at 48,750 miles, he stated that the front brakes still had about 50% left on them. The Acura delaer was really surprised by that. I wasn't...considering that I drive a lot on the highway and don't rank on the brakes.
In the end, a few words of wisdom:
The squeaky wheel always gets the grease!
Escalate complaints up the hierarchy until you are satisfied!
They gave me new updated front rotors under warranty. I had to pay for a new set of updated pads and a half-hour of labor to install. Total out of pocket cost= just over $100.
I was OK with this, given the fact that I had almost 50K on the car. However, during my last oil change at my mechanic at 48,750 miles, he stated that the front brakes still had about 50% left on them. The Acura delaer was really surprised by that. I wasn't...considering that I drive a lot on the highway and don't rank on the brakes.
In the end, a few words of wisdom:
The squeaky wheel always gets the grease!
Escalate complaints up the hierarchy until you are satisfied!
#20
i got the same bs - "mileage too high" although i complained about the warpage problem since the early onset with low miles - it just depends on the dealer unless you want to force the issue. i thought it was not worth my time...
#21
pumpkin escobar
i took my cls in at 49.9k miles, had them give me a new leather seat, new leather aroudn the steering wheel and resurface/replace rotors and pads.
It wasnt an easy battle. This is my 3rd time my rotors have warped. I told them to fix it under warranty. At first they wouldnt, they said they would resurface the rotors for free, but i'd have to pay for the pads.
I tried to argue w/them, cuz if they wouldve done it right the 1st few times, I wouldn't have warped rotors again.
So I agreed to pay for the pads, but when i went to pay, the invoice the cashier gave me to sign said $0. hahahahah...suckers!!
so basically i got it all done for free.
just bitch to the service mgr and see what he/she can do. if they aren't willing to do it, take it somewhere else.
It wasnt an easy battle. This is my 3rd time my rotors have warped. I told them to fix it under warranty. At first they wouldnt, they said they would resurface the rotors for free, but i'd have to pay for the pads.
I tried to argue w/them, cuz if they wouldve done it right the 1st few times, I wouldn't have warped rotors again.
So I agreed to pay for the pads, but when i went to pay, the invoice the cashier gave me to sign said $0. hahahahah...suckers!!
so basically i got it all done for free.
just bitch to the service mgr and see what he/she can do. if they aren't willing to do it, take it somewhere else.
#22
www.drippinwet.com
Join Date: Jul 2001
Location: Kingston, Pennsylvania
Age: 55
Posts: 2,028
Likes: 0
Received 0 Likes
on
0 Posts
I'll be honest, i don't see where they should cover pads at 49,000 miles - rotors, gray area because you had them done once before.
as far as aftermarket pads, depending on what kind you get, you may experience noise/squeaking,
as far as aftermarket pads, depending on what kind you get, you may experience noise/squeaking,
#23
teh Senior Instigator
Join Date: Sep 2000
Location: Huntington Beach, CA -> Ashburn, VA -> Raleigh, NC -> Walnut Creek, CA
Age: 42
Posts: 44,094
Received 976 Likes
on
330 Posts
all cars go through rotors and pads, some quicker then others. Some dealers will do a courtesy change for you some won't. It's up to them to decide.
#24
Pro
Originally posted by minla007
i took my cls in at 49.9k miles, had them give me a new leather seat, new leather aroudn the steering wheel and resurface/replace rotors and pads.
It wasnt an easy battle. This is my 3rd time my rotors have warped. I told them to fix it under warranty. At first they wouldnt, they said they would resurface the rotors for free, but i'd have to pay for the pads.
I tried to argue w/them, cuz if they wouldve done it right the 1st few times, I wouldn't have warped rotors again.
So I agreed to pay for the pads, but when i went to pay, the invoice the cashier gave me to sign said $0. hahahahah...suckers!!
so basically i got it all done for free.
just bitch to the service mgr and see what he/she can do. if they aren't willing to do it, take it somewhere else.
i took my cls in at 49.9k miles, had them give me a new leather seat, new leather aroudn the steering wheel and resurface/replace rotors and pads.
It wasnt an easy battle. This is my 3rd time my rotors have warped. I told them to fix it under warranty. At first they wouldnt, they said they would resurface the rotors for free, but i'd have to pay for the pads.
I tried to argue w/them, cuz if they wouldve done it right the 1st few times, I wouldn't have warped rotors again.
So I agreed to pay for the pads, but when i went to pay, the invoice the cashier gave me to sign said $0. hahahahah...suckers!!
so basically i got it all done for free.
just bitch to the service mgr and see what he/she can do. if they aren't willing to do it, take it somewhere else.
Just remember--what goes around comes around.
![Mad](https://acurazine.com/forums/images/smilies/mad.gif)
#25
Floyd Mayweather Jr.
Join Date: Mar 2001
Location: The City of Syrup Screwston, Texas
Posts: 14,078
Likes: 0
Received 5 Likes
on
3 Posts
Originally posted by TypeSKid
My rotors and pads were replaced 3 times, ALL under warranty.
Being a little rude may help.
My rotors and pads were replaced 3 times, ALL under warranty.
Being a little rude may help.
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
![Werd](https://acurazine.com/forums/images/smilies/werd.gif)
#26
www.drippinwet.com
Join Date: Jul 2001
Location: Kingston, Pennsylvania
Age: 55
Posts: 2,028
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by minla007
So I agreed to pay for the pads, but when i went to pay, the invoice the cashier gave me to sign said $0. hahahahah...suckers!!
So I agreed to pay for the pads, but when i went to pay, the invoice the cashier gave me to sign said $0. hahahahah...suckers!!
#27
Originally posted by Chopper
http://www.acura-cl.com/forums/showt...hreadid=113093
Check that out, TSB for rotors and pads.
Just had my front rotors and pads replaced 2 weeks ago, no questions asked.
http://www.acura-cl.com/forums/showt...hreadid=113093
Check that out, TSB for rotors and pads.
Just had my front rotors and pads replaced 2 weeks ago, no questions asked.
Now if they would only fix all the damn rattles I have! Every time I bring it in they can't seem to find any. When I drive with my windows open people on the sidewalks can hear the rattles. Children laugh at me. I'm giving up on this issue. I realize that any car is going to start making noises. It's the nature of it. But this is ridiculous. I expected more from an Acura.
Thread
Thread Starter
Forum
Replies
Last Post
Zonian22
Member Cars for Sale
3
11-14-2015 01:20 PM