nirmal996

Dropped the car off for my 20k service & got a call within 1 hour from the service department that they are felling "pulsation" on the front brakes and are recommending a costly "rotor resurfacing" service. I have not heard of rotars requiring resurfacing at 20000 miles. I'm not a heavy braker, I don't feel any pulsations and the pads are in good shape. Typical service up-sell? Any thoughts? The other up-sell pitch was Fuel Injector Cleaning 100 bux.

Thanks!

RGlesing

Some TSX's have experienced problems with the rotors. I started getting vibrations at 12k miles. Because it is a known problem area, I think some dealers are fixing them for free (mine did.) If you have not noticed it I would say that IF there really is a problem it isn't serious enough to spend money on. If the dealer will fix it at no cost, let 'em work on it. Otherwise, say "No thanks."
Also, I have never heard of injectors needing cleaning at 20k miles. If you burn quality gas, they will probably never need cleaning.
Overall, looks like it may be one of those dealer scams. If you are concerned about the rotors, and he won't fix them for free, I would contact another dealer(s) and see what their position is on the situation.

jlukja

Ask them to perform TSB 07-21 and that it be covered under warranty. Lets see what they say.

nirmal996

Thanks! Just left a message with the service rep and referred him to TSB 07-21.

Patel404

I had the same problem with my car that had 24,000 miles on it. My brakes were out of warranty but the service rep decided to claim it under goodwill.

ILoveMyHonda

must be hit or miss i suppose, i've never had pulsation on my '04 or '05.

but yeah if they feel fine to u, sounds like anther upsale to me.

it will be funny to hear how they respond to the TSB referal hehe

mrpphung

I tried to take my car into the dealer around 24 and they denied me the service. I have ~ 44000 and Im on the same pads/rotors. Is my car still within warranty to try and get this service performed?

aaronng

At 20,000 miles, it should be done for you free of charge, at least for the first time. At least one person has even got a full rotor and brake pad replacement under warranty for this problem.

Pride

23,000 miles and I pick up my car this evening for this exact service. I hope I never have to take it in again for this.

nirmal996

Tell the dealer this should be free and covered under normal warranty as stated in "TSB 07-21". I had to heckle with the dealer until they finally acknowledged it and performed the service for free. If you ended up paying for it contact the dealer and aks for a credit of some type. If they don't agree, contact Honda Customer Service and explain the situation.

Many thanks to jlukja for saving me a few $$$.

Cheers!

jlukja

^^

Pride

They gave me no problem in getting it fixed. They admitted it was a service bulletin fix. So far, so good.

playdoh

I need to go in for this very service! Thanks for posting the TSB. Wish me luck

MrHeeltoe

iTrader: (1)

Braking technique and driving conditions have a lot to do with this. Brakes are a maintenance item are are not specifically subject to warranty replacement (the TSB in this case trumps this truth). Don't plan on getting them replaced again unless it happens within 10K. Then you'll have a case.

Actually, if you want to know more about the problem and why it happens, read my article here:

http://heeltoeauto.com/httech/YaBB.pl?num=1186131097

Marcus

dwest1023

Do NOT get the injectors clean. It is not recommended by honda for 20K service. It nothing but a money making ploy for the dealer. DO NOT let them do anything that is not stated in your manual. If you don't feel any problems with your brakes then, don;'t let them touch your brakes. You can buy new rotors and have then installed for what they will charge, to have them resurfaced. All the service departments want to do is sell you service. You need to be informed or you will pay through the nose. To be honest, all you would need to do is change the oil and brakes when needed and this car would last 100K without any problems. MY last service on my RL was suppose to cost $150. and I ask the dealer what they were gonna do for that price. The answer they gave me was all BULL S..... I got the free oil change and the tires rotated. $29. That's all I needed, and I only let them do that because it was too cold to rotate the tires myself. The don't call them stealerships for nothing!