Caldor1

Okay, I did a search, couldn't find exactly this topic so...

I picked up the car on Sat, what I didn't notice until today was that they used touch-up paint or something similar to hide a large group of chips on the left (when facing the front of the car) fender and hood, all near each other. My guess is something like rocks must have hit the car when in travel. Anyway, today I was cleaning the car and the spots (which I thought were dirt) rubbed off leaving the whitish base coat underneath! I would guess there are about 15 spots like this.

I was going to get the clear bra and tinting done tomorrow, should I go ahead, its not in the same location, though partially on the same panels.

Do I have any chance of getting the dealer to fix the problem? Or should I just accept it and get a paint pen and try and do my best myself?

Its Arctic Blue by the way, ebony & nav. No pics sorry, too dark in the garage right now.

Thanks.

S14 n Tsx

how many miles was on the car when you picked up? If, they used your car to test drive then, I think you have a pretty good chance of getting them fixed.

bignips

Im no lawyer, but you did look at the car and purchase it...At the same time, the dealer obviously tried to conceal it, but they can play the ignorance card.

In any event I would definetly go back to the dealer and raise a shit storm...If what you say is true, than business practices like that should not be tolerated...
good luck and hope for some deceny

Caldor1

It had about 3 miles on it. I didn't notice it when I bought the car. Whatever they used to 'touch it up' easily rubs off with your finger. Its all in one area on the car from the top left of the hood over to the side of the fender, nowhere else on the car has any problems.

jmathew34

take it back

LoveMyTL-S

I'd take it back and show them how it rubs off and ask WTF? The car may need to be repainted in that area, not touched up! You may also want to look into giving the car back and get another.

jpt

Take it back. Preferably during a busy day. Make a scene -- enough of one to get the attention of other customers. They'll be far more inclined to make you happy quickly.

yuhoo22

I say you should definitely take it back...that is just wrong and their bad business practices should not be tolerated.

good luck

Caldor1

I wish I could take it back during the middle of the day, but thats not possible with my work schedule. I am calling them though, and making sure they know it needs to be repainted correctly. Let you all know what happens though.

Caldor1

I talked with the dealer, they were quite apologetic actually. I am taking the car down to the dealer (its a 60 mile drive) tonight, they said they will fix it correctly, refill the gas for me and give me a loaner, so that sounds fine so far. Just have to see how, and how well they fix it.

S14 n Tsx

I dont know how they are going to fix it. Did you ask them, how they are going to fix it? Are they going to repaint them or what? If, they are repaint them then just return the car and try to get another one because the paint might not match with other parts. Why would you to have 2-3 days old car to be repainted....

dwest1023

I would not want my brand new car to be reapainted. I would ask for another car.

pizzaman555

I really dont think they will give you a new car once you drive it off the lot its yours.

Caldor1

Yeah a new car is a pipe dream, thats not going to happen.

I took it in and dropped it off. The sales manager looked at it and said it would be fixed by airbrushing (which is what I tought). Its not scratches, what we think happened is that something like brake fluid got on the paint in a couple of spots and well it 'rubberizes' the paint, and that is what looks like touch-up pain, except you can rub it off. We aren't talking the whole door panel or hood or fender or anything, its just a three small areas on each with a cluster of spots.
Anyway, they said it would take 2-3 days likely to get it fixed and said it would be done properly and I wouldn't be able to tell it was repaired. The services dept was told to bill 'sales' for the repair, which the sales manager estimated at about $900 to do correctly. He said they would go after the shipping company for the damage. I also don't think he was too happy with the salesmen for letting the car go out like that. I have no idea if they dock his commission for stuff like this but it doesn't surprise me.

Caldor1

Oh, and now I have a silver/grey 06 AT TSX as a loaner, not bad, but it seems so different with a grey interior, and I didn't realize you can't talk to your car if it doesn't have NAV. Too bad it has huge words 'LOANER' on the front window.

qweezyq

i bought a used car and was not happy with some things i discovered after sale. i went back within the first 3 days and made sure to complain on the floor. they were very accomidating. it took about a month, and they are totally sick of me, but for the most part i got what i wanted.

o3jeff

Good to hear they are taking care of it for you. Price seem high, but as long as you aren't paying for it who care.

jerzpwr

Caldor1

Well, the price was estimated by a sales manager, not a repairmen, besides, they probably just wanted to make it sound really expensive or something since they are footing the bill. I can't imagine it would actually cost them that much.

San-AnT

our cost of a new front bumper = $350
repair shop cost of a new front bumper = $250
our cost of strip and paint front bumper = $350

to get a brand new bumper AND completely painted would be $700US for us (not them)
they are totally inflating the actual cost.
i had my front bumper airbrushed 3 times, peeled off each time. they had to strip and repaint the whole thing eventually. then it cracked a year later.

get a new front bumper at dealership cost

importpsycho

man I'd be so pissed if that happened to my brand new car
you sure are taking it well.
hopefully it's just as good as new when all set and done
GL

TinkyWinky

I would make sure Honda/Acura of America HQ is informed about this. Sounds like sub-par service, even for a Hyundai.

studville

Sorry I couldn't resist with crappy MS Paint. I somehow imagined you to be driving around like this.



Originally taken from Andynolife