neo1738

so kind of a funny but not so funny story. We bought two brand new 07' Acuras there. My RDX/Tech, and my mothers 07' TL w/nav. We had remote start installed by the dealer for the TL. the remote start only cycles twice, unlock, start. We were told it would cycle three times and relock the doors as anyone would expect. We bought the car in Nov and made this known in early December. I have been getting the run around from the Sales Manager, so finally last month I was in for service (which i will get to in a minute why they cant be trusted) and spoke to the owner Mr. Feder. He said "$1 or $80,000 your a customer and you need to be taken care of" I thought FINALLY someone who can get something done. Received a call from the sales manager two days later, and explained I understand stuff happens, suppliers whatever, but just keep me in the loop with a weekly phone call. Well a month later I had to call back again. Spoke to the same owner, and this time he had a much different tune. Because he saw in my customer survey I did not plan to use them again for servicing due to the many issues with them he says "well i thought you didnt plan on using us anymore" So I told him you still need to fix this, his reply was "well i checked you file and you already received a remote start." Responded with the issue, and he said well do you have anything in writing to this effect! I couldnt believe what he was saying. So I explained we have on the sales contract that we paid and received a remote start, and then said that in NY a verbal contract is binding, and numerous employees at your dealership acknowledged there was a problem, if I need to call a lawyer and handle it that way we can. He then changed his tune and long story short it is getting fixed this friday. Another note about their service dept. Three times we brought mine or my mothers car in for standard maint. We asked for the complimentary car wash and vacuum. First time they didnt put in any windshield washer fluid in the car, i knew this becuase it was still bone dry. Ok maybe an oversight. then they didnt do the wash or vacuum, after that same incident they only washed it. next they didnt do the wash or vacuum again, and took 3 hours of the car actually IN the garage too change the two mid range rear speakers.....long story short, after you buy the car, you get nothing but the run around!

Rdxowner

Damn..

INSPIRE 32V

iTrader: (1)

stealership's i tell ya

chipt911

They won't stay in business long with Acura if enough people complain to them.

optik_rdx

No need to go to the dealer you bought the car from, I bought mine at a dealer I never plan to go back to because of distant location.

neo1738

yea there bout 20 min away, next nearest is bout 50-1hr away

Rdxowner

that's what my dad did for his VW rabbit..Loll

buri73

I would be thankful if the dealer DO NOT wash my car. I hate dealers washing my car and put swirl marks all over. When I bring my car in, I tell them NO Car Wash and make sure they put that on the service notes. Even still, they wash the car!