I just picked up my new 2009 RDX with Tech package yesterday. According to the Acura website the key fob should be able to open all windows and sunroof by holding down the unlock button on the fob as well as open and close windows with the key in the door lock. It doesn't in mine. Go to RDX, Interactive Showroom, Control, Key Fob Functions.

Is this working for anyone else? The salesperson didn't think it was a feature, but clearly it should be according to the website.

 

Dealer told me it was a feature on the 09 when I was getting my 08. The power passenger seat and the keyfob feature were really the only differences between the 2 vehicles, so it was a no brainer for me to go w/ the 08, since neither of those features interest me.

I'd go back to the dealer and get it checked out, or just go there and have him test it on another vehicle. Unless my sales rep was wrong (doubt it) it should be a feature on your 09.

 

Thanks. From everything I can see on the website, it should be a feature. However, there is nothing about it in any of the printed material that I got with the car. Service guy said it should have the feature and that I should talk to my salesperson. I left a message for him and will report back.

 

you can ask sales guy, but none of the previous RDX's have that feature. most likely 09 doesnt either. there have always been issues with the interactive showroom saying keyfob power windows down will work, but it was never a feature.

 

Well, the salesperson tried dismissing it because it is not listed in the user manual, but I also found it in the 2009 brochure booklet under Interior Comfort +Convenience: Remote- and driver's door lock-operated windows-open function.

The service guy says it should have it and sales says it doesn't. Does anyone have any experience with the responsiveness of Acura Customer Service if I can't get anywhere with the dealership?

 

Have you tried looking around in the MID? It might be an option in there.

 

hallockj - You should definitely get that checked out. I would be pissed if it was in the material and it wasn't the case. The fact that the sales guy and the service guy is giving you something different is totally ridiculous. Let me know what happens.

 

Could he have sold you an '08, instead of an '09? Is that even possible, guys? **Just a thought**

 

If you go the Acura website and go to Features..Windows and Moonroof..you get the following

"All side windows and the moonroof can be opened with the key remote, allowing a hot interior to air out before you enter."

Although when you go to: http://corporate.honda.com/press/article.aspx?id=4580

it doesnt mention it at all...

I imagine that if it isnt working then you either have to do some sort of button voodoo on the remote...have to set it up in the MID..it isnt working correctly..or it doesnt have it

 

if it isnt working it is one of two things...the car doesnt have the feature(most likely in my opinion) like they say it does in some places (happened with 07 RDX as well) or yours is screwed. there is no button vodoo, or MID trick to "activate" this feature. All other Acura's with this feature, you just hold unlock and watch it happen.

 

WTF , i'm in the same boat as you, i called 2 dealers, one said bring it in, i'll just need to change the settings, but that was the operator. the dealer i bought it from said to bring it in as well. i called the next day before bringing it in, the sales manager was happy that i called before driving in, because i would have wasted gas for nothing. he says that it's not a feature,but never followed up with me... i'm getting sick of their service... WTF

its on acura's website

go to RDX > interactive show room> controls> key fob> proof that it should have this feature but doesn't... very upset... what would you do, if this is something you looked forward to but didn't have? RECALL TIME!

 

sign here if you to have been whamboozled!

does your key fob, opens the windows when holding down the "un lock button"? if not, sign here.

Kronic kidd...sad but true...

 

what would you do in this case? i feel so frustrated... this should have been a feature.....but all the dealers are telling me other wise.... what would you do? is it time for acura to recall this vechicle? or will they change the website before that happens?

 

I think you're making a big deal over nothing. It's not like they said it was a turbo charged car and there was no turbo under the hood. Yes, it's a mistake, it's disappointing, but a recall, come on. Relax, find your little happy pills and move on.

 

i don' think i'm making a big deal over nothing. it's on their website... but yet, it's not on the car... that's false advertising.... i'll be happy if they send me some money as a settlement for false advertising....but other wise, i'm pretty frustrated with this... i was trying to show the feature off to a friend and got made a laughing stock...

plus i traded in my 05 TL which has this feature... now i feel like i took a step back in cars.... and not forward...

 

I gotta say that if I bought a vehicle expecting an advertised feature, I'd be a little pissed off too. How can you trust the Acura or their web site after this?

 

my friend, u have a shitty dealer on your hands

this should not be a problem, at all, at any dealer. you have a car that is supposed to do something, and its not doing that. if they want proof of the feature, print out alll printed material citing the feature, bring ur sales contract that lists your model as a 2009and then see what they tell you. Even have your sales guy bring acura.com up on his computer, have him press the mouse button on the key fob to lower the windows. you gotta bring these idiots down to the elementary levels of thinking. then, have him goto your car and perform the same operation. Matter of fact, while ur at the dealer, have ur phone handy and call Acura corp directly from the dealership, im sure they will love that. maybe they will reconsider looking at your car.

dont give up. this is something pretty stupid, and basic, just sounds like a very bad dealership.....too bad. good luck

 

bro....take it out on the dealer...just cuz they said they wont look at it, doesnt mean its over.....just get on their ass and change the game up, raise hell if it aggravates u that much...but them saying see u later not gonna look at it and u actually listening to that and not even showing up doesnt help ur situation.

demand a respectable result first.

 

Sucks, but I don't think it's cause for much concern. Simple web page error, and not false advertising. If I were you, I'd write a letter to Acura corporate and CC the dealership general manager, but I wouldn't expect much to come of it. You sound like the guy who goes into a store, finds a $100 item that is mis-marked for $1.00, and then gets pissed off when the store manager won't give it to you for $1.00.

Might want to worrry a little less about what your friends think (re: "laughing stock" comment). Also, if you really feel you took a "step back in cars" solely because you don't have an automatic key fob/window feature, then you might want to re-evaluate whether this is really the right car for you.

- DDB

 

Hey I *am* that guy!

But my 2008 RDX didn't advertise this as a feature.

 

I was checking the website the interactive one, and the Key Fob is clearly a feature shown, as I type.

I dont know but if it where me Id be a little upset too.
I would atleast talk to the dealer its not like this was a typo on the spec sheet this is being demo online.

 

I'd be pretty upset too...but unless this feature was a major factor in your purchasing decision, then it's best not to get worked up over it.

Just take it up with your dealer or call Acura directly and get them to address the issue.

 

thanks for the replies, and quick reponse. Every dealer told me that it was a mistake on acura's part, and that they tested all their 09's with no avail...

Does any body have the Acura corporate email? thanks

this is frustrating, since i use this feature a lot!

 

[quote=ddb;9972805]Sucks, but I don't think it's cause for much concern. Simple web page error, and not false advertising. If I were you, I'd write a letter to Acura corporate and CC the dealership general manager, but I wouldn't expect much to come of it. You sound like the guy who goes into a store, finds a $100 item that is mis-marked for $1.00, and then gets pissed off when the store manager won't give it to you for $1.00.

Well it should be honored!!



HAHa, an acura fan boy... trust me guy, i own a legend, the TL, and now this... this is the first time i ever felt SHAFTED by an ACURA .....WTF.... What if you were promised that feature on your 08 RDX, but don't have it? but's it's posted all in the brochures and websites....

 

You're right to be upset. If remote window down was advertised as a feature that's what you should have. I just bought an 08 and I was very disappointed that it wasn't a feature. For those that don't know the usefullness of the feature; if you live in an area where the normal daily temperature hovers at near 100 for days at a time, being able to remotely open the windows before getting in a 100 degree cabin can be quite usefull. I have a 2004 Accord LX and it has that feature, how did Acura mess up and not make it a standard feature on the RDX?

 

I had that feature on the my '04 TL and my '06 RL; used it a couple of times. Acura screwed up as it was supposed to be on the '09, but I am sure they pulled it due to the lack of sales of the RDX in general. The only thing new on the '09 is the power passenger seat and a few new colors. I am so glad I bought an '08 and saved a ton of money. Hopefully, the '10 RDX will have XM Weather and the 2nd generation ELS system like in the '09 TL.

 

i would think you could get some money towards service credits, or even some money back. fact of the matter is you paid for a car with this feature, and it is not included. it doesnt matter if it was a major factor in purchasing decision or not. do i smell a class action lawsuit in the future where everyone gets $30 back?

 

Whatever the reason for Acura not coming through with the option; they've failed to clean up their website if you look a the Acura website and look under features for the RDX http://www.acura.com/index.aspx?initPath=RDX they still state that the 'All side windows and the moonroof can be opened with the key remote, allowing a hot interior to air out before you enter.' is a standard feature of the power windoes and moonroof on the 09 model. I agree and sense that if they have to come clean and provide some explaination or compensation for the owners of 09 models. Too bad I just bought an 08 and because I have the feature on my 2004 Accord I just assumed it was standard on all Acuras, right, Honda's top line. That was not the case so I am very disappointed, but I'll live.

 

Here is the url in case the other one doesn't work.
http://www.acura.com/index.aspx?init...indowsMoonroof

 

seriously, i dont' want to go on with out doing some thing about it.. any suggestions as what to do? or does any body have acura's corporate email?

 

what did you end up doing?

 

You're calling me an Acura Fan Boy? I've owned exactly one Acura (the RDX), for less than five months so far, and I don't even like it that much. Perfect car for my wife, but I sure as heck wouldn't buy one as my primary vehicle.

Further down in this thread, you ask again for advice, so I'll reiterate my previous advice: write a letter (not an email) to Acura Corporate, and cc the dealership general manager. Send the letter via certified mail with return receipt, or via a trackable service such as UPS or DHL or FedEx. The letter should be respectful but also convey your feelings on this issue in a clear way. Don't use threats ("I'll never buy an Acura again, and I'll tell all my friends to avoid Acuras!"). Provide them with a course of action that you feel is reasonable, so that they don't have to go around guessing how they can make you feel better. e.g. "I request that you compensate me with a check for $300.00, which I believe is the value of this missing feature." The key is to be reasonable; don't ask for $10,000, or a free upgrade to an MDX, but something that would be worth it to them to keep you as a happy customer.

I would strongly suggest not going directly through the dealership, because this isn't really their fault. They SHOULD be kept in the loop (which is why I recommend cc'ing the GM), but I don't think they can reasonably be expected to compensate you in any way.

- DDB

 

First of all, one thing needs DIRECT CLARIFICATION:

IS THIS KEY FOB FEATURE REALLY A FEATURE OR AN ERROR (in advertising/claim)?

To the OP- do you know, for a fact, that your car has the feature and it simply doesnt work, or are you assuming that IT DOES/DOESNT have the feature because the dealership had made claims of each

Have you verified either of the above 2 claims?

If you are operating under one of those 2 assumptions you dont have a leg to stand on. You need to, in one way or the other, obtain from Acura a factual statement to you, not just the listing on the website, that your car either does or doesnt have it, and if it does - why wont they fix it, and if it doesnt - WHY THE FUCK NOT

this banter back n forth about something you dont even know if you have (and it not working) or dont have is ridiculous till you can actually answer yes or no

simple solution - call acura, provide your vin, and have them tell you.

 

Just wanted to make sure that when you tried to roll down the windows using the fob, that you pressed the unlock button TWICE and held it down or a few seconds on the 2nd time. This is how it works on the TSX.

 

In very small print at the back of the RDX brochure:

"Specifications, features, illustrations and equipment shown in this catalog are based upon the latest available information at the time of publication. Although descriptions are believed to be correct, accuracy canot be guaranteed."

I don't doubt that the web-site carries a similar disclaimer.

Now if you could find a reference to "window/moonroof remote opening" in the owner's manual -- you might have a lemon law case -- if the feature cannot be made operational in 3 maintenance visits:

However, during the sales process you probably signed a form indicating that you were advised of and shown the features of the vehicle. If you didn't (or even if you did) and you can demonstrate that the remote opening was a compelling reason for the purchase you may receive reasonable compensation from Acura.

I suggest you call a Lemon attorney just to be be sure that there is no course of action there and then follow ddb's advice to the letter. He has described exactly what will help the most .

 

In very small print at the back of the RDX brochure:

"Specifications, features, illustrations and equipment shown in this catalog are based upon the latest available information at the time of publication. Although descriptions are believed to be correct, accuracy canot be guaranteed."

The web-site carries a similar disclaimer:

"5. Although the specifications, features, illustrations, equipment and other information contained in the site are based upon up-to-date information, and while American Honda Motor Co., Inc. makes all reasonable efforts to insure that all material on this site is correct, accuracy cannot be guaranteed and American Honda Motor Co., Inc. makes no warranties or representations as to its accuracy. This site, and all information and materials contained herein, is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,"

 

THanks for the details and very insightful HELp, sorry for the fan boy mark... i'm very frustrated... due to the fact, the last 2 weeks been a scorcher, and i wish i could open the windows 5 minutes before driving... to vent out the hot air.... any waz... every one thanks for your concern, i called the corporate office, and all the managers and supers are aware that the website is a mistake on their end. they won't compensate me for any thing... it's sad.. but i won't go back buying any more acura's after this.. too bad.. im a acura fan boy, my first car was a legend.... i should have stuck with my TL, but the wife wanted some thing with AWD.... again, every one, thank you for all your help!

 

Couple things.

1. U have a dark shot having Acura "compensate" you and here's why;

No claim was made by the salesman/service that your particular RDX had the feature you now find missing. Any claim made by them would be denounced by Acura's own language contained in the manual, online, brochures, etc.

If the issue was never raised at the point of sale, and basically if you assumed you had the feature but failed to notice it at that time, it may be no ones fault but your own. Acura is not going to issue you anything for something based on your assumption and not implied or expressed to you by the dealership or the company itself at point of sale. Even their language (dont get me wrong - I do agree it would be bad biz and misleading by the company) provides them with a backdoor to escape liability.

Main point...from my view...you could write the company, cc the dealership, what will come out of it? I doubt anything in the form of compensation, but maybe something in terms of a nominal amount of service etc. its up to you if you feel its the right thing to do.

Also, you do not need to "call a lawyer" to effectuate a lemon-law cause of action. Consumers are protected under so called lemon laws so that it relieves their burden...usually if a lawyer gets involved its because the dealer and or the company is NOT acting in good faith. Dont waste your time/money with a lawyer, right now.

And again, my only question to you is this: have you established (other than the website) that the car is SUPPOSED to have this feature?

When you sign a form acknowledging specifcs...usually you cant escape liability because you "didn't read" the form and or you weren't aware of certain things - at the point of signing you are acknowleding those things (of course in terms of fraudulent signings etc, this is a diff story)

 

Well, it is pretty interesting hearing all the banter goings-on about something that is obviously attribuited to Acura dropping the ball on the features of the 09 RDX. The are still advertising the feature of being able to open all four windows and the moonroof with the key remote on the 09 RDX, when from what I'm hearing on this forum the feature isn't on the 09. Maybe if it isn't a feature on the 09 they should change the webpage already. Seems to me either somebody at Acura jumped the gun and it was supposed to have the feature or maybe like is being said, it's a mistake on the website. Well, if it is a mistake isn't it time that they took the mistake off he site? No sense on false advertising if the feature isn't really available. Big corporation like Acura should know better; they are looking pretty foolish at this point.
Last comment, it really is too bad they couldn't put the feature on the RDX; I just bought an 08 and just assumed that the remote window down feature was standard for the Acura line. After all I have a 2004 Accord LX with the feature so how can the more expensive Acura line not have it as a standard feature. Anybody know how the remote window down feature is built into the vehicle, is it a device/component the manufacturer adds to the electronics? additional wiring? updated software? or a combination of these items. I'm not an engineer type so I don't have a clue.

L8trs'

 

had you waited a month could have gotten the new 09 TL with SH-AWD...maybe you can convince the dealer to do a direct trade?