I haven't used this suggestion. I was randomly poking around pushing buttons when the screen appeared.

I can imagine the look on their face will be PRICELESS!!!

GOOD LUCK!!!

 

An image of the service advisor or manager in the passenger seat with the screen showing may add a little pressure to make an attempt.

 

I am not sure what this adds. It says "No Updates Available for Your Vehicle". The dealership will say, there is no update. And unless you can show them the issue and/or they can reproduce a problem, they won't do anything. If this screenshot helped you, let us know.

 

Finding the right dealership, and playing the right cards with advisor is the key.

Also, I think all of us need to be realistic - if you want infotainment update, the status quo for now is no, until the dealerships learn it is safe to run USB update twice.

Or choose to go rogue and DIY. To be honest, being able to update the car is risky, but the reward is that it changed me from lukewarm about ZDX to really enjoying it. With new tires that significantly unlock the dynamics of ZDX, I feel I will most likely keep this car one way or another. Don't feel the need to burn another stash of tens of Ks to chase latest tech, unless it is solid-state battery or FSD-like capability.

 

I have considered DIY but not quite there yet. Problem: I only have Mac laptops. Which might kill it right there.

But I am interested in a detailed way to DIY 25-033, 035 and 044. I would like to read up on how to do it, and judge the risks for myself. Thanks.

Also, interested in the tires you chose.

 

You can reference this as the starting point to gauge the feasibility. Do know that updating infotainment is the most clumsy, updating others is straightforward once you get SPS2 running as shown in the video link
https://www.reddit.com/r/AcuraZDX/co..._infotainment/

 

I'm about to cancel my appointment tomorrow. Appears even the Cadillacs still have issues with latest updates: https://www.cadillacforums.com/threa...#post-18438632

My "issues" with this car are very very minor and intermittent. This really sucks that GM is this bad at updating and patching software and this no longer feels worth the risk to me.

 

After another Lyric post about issues with Google Maps and A14 I did indeed cancel this appointment. For as mild as my issues are I just can't take the risk of making REAL issues. I can keep pedestrian braking off. I can keep manually moving my seat to the full programmed position after entry.

Should have never paid off this lease...

 

Honestly, I feel those issues are likely not persistent. The fundamental issue is, after a big OS update (or in fact after resetting the infotainment), the infotainment can take a while to establish network access with telematics module. I don't know if that affects GPS or not, but no network access can slow down GPS discovery when GPS signal is weak.

I bet you will see those guys reporting back in the next few days that all is well.

The bugs I noticed are:
1. The dome light shortcut button on the status bar does not work (when it appears automatically after a door is opened).
2. Occasionally, Google Maps stays in day theme even though the setting is auto.
3. HUD setting is reset randomly, but I feel after recent BCM update, the issue seems to rarely happen.

 

4) Headlights turn off after 15-20 minutes of driving when switched to "on" through the Controls>>More Controls>>Lights>>On pathway(not automatic setting) - always nice in the fog
5) Doors lock./mirrors fold closed with key inside, disables the interior electric door unlock button - new feature is to launch the OnStar theft protocol when using the manual door handle to get out
6) Random braking for ghost objects in front of the ZDX - no alert, just the brakes lock up and will not release without a system restart
7) Welcome lights work occasionally - doesn't matter what setting(simple or animated)


I have an appointment today to drop mine off to have the 7th or 8th look into this bundle of bugs/glitches and the next VWP update to Android 14 Not worried of it bricks or not. If it does, I'll be at the courthouse on Monday to file a CA Lemon Law suit. I'm done with the constant BS from Acura/American Honda.

 

The bugs I mentioned are newly introduced by Android 14 update. Your car is a proven unicorn, no doubt. There is something deeper that even Android 16 would not save the day! (Sometimes I wonder whether your car is one of those that need wire harness replacement...)

 

Oh NOOOOOOOO!!!

Not more new bugs...

I'm almost out of bug repellant...

 

Well, you talked, and I have to agree. Armed with the knowledge I have now, I still see a feasible upgrade path but I do concur that most dealership technicians do not have the knowledge.
Even if they do, the way GM releases software means something can still break accidentally.

 

Just dropping off my ZDX yesterday triggered the CA Lemon Law with 30 days in the shop and 3 repair attempts. I'm sick of the bugs and am ready to move on to another EV. Acura/American Honda has been less than helpful in the process, actually blaming me for charging failures/errors and stating I should avoid functions/features built into the ZDX to avoid more service dept trips. The last straw was the Elk Grove service advisor, Will Robinson, disabling the brake function on the collision avoidance system to "fix" the random brakes slamming on without an object in the pathway.

This is the last attempt and if it fails the complaint is already signed and just needs to be filed to begin the CA Lemon Law process. So I've been prepared to move on from Acura/American Honda for a while. If it bricks, I'll be driving a new iX in a few days.

 

Whoo Hoo!!!

Today I get to find out what type of brick I lease...

Clay?
Concrete?
Used?
Still functioning bug/glitch infested ZDX?

 

Congrats! Finally finally, bring that iX home. Sometimes I wish I had gone that route. Would have saved all the potential and realized troubles.

 

I have come to terms that we will run this car to the ground, just like we did with the rest of the cars. I very much doubt it will last our usual 20 years and 200k miles. Funny thing is, my preferred car was a BMW. Not an iX but the X5 50e (hybrid). It's just that the dealer didn't really have much inventory and they only had boring colors. Then my wife came back from Costco saying there is a tiger gold ZDX and a few minutes later I made the decision to buy it... It's still a nice car. I just wish we would get SW updates like Tesla/Lucid/etc...

 

So the dealer didn't brick my ZDX... Updated to Android 14 successfully...

Still at the dealer in search of bug/glitch fixes though...Return ETA unknown...Maybe today...

 

Good to hear it isn't bricked. But the fact there are still glitches is why I'm glad I did not move forward. Lyric forums are talking about GPS issues with AA14. Ugh. I can live with my ZDX being a very nice car but only an average EV. I think this whole "software defined vehicle" push was a mistake direction to go.

 

Mine has been full of bugs/glitches since day 1 of my lease.

This is Acura's final chance to fix the bugs/glitches before I file a CA Lemon Law suit. The complaint paperwork is in in my office waiting to be filed. I have given Acura Client Relations multiple chances along the way and they choose to blame me for the bug/glitches by using built in features/functions of the ZDX. Because of this, this is my first and last Acura/Honda. I'll leave my ZDX in the driveway for as long as the suit takes to progress through the courts and go pickup a new iX.

I give kudos to Acura of Pleasanton's attempt, after many refusals from other dealerships in the NorCal area. They are attempting to fix easily demonstrated bugs/glitches since last Wednesday. I've got a deposit at their sister BMW dealership a block away, waiting to pick up an iX.

I'll be happy to move away from the constant frustrations caused by the ZDX/Acura/American Honda. If Acura didn't drop support, it might be different.

 

Sadly, your experience with Acura corporate is exactly what I would expect. Unlike Mercedes, BMW, Lexus, etc. who try to smooth things over with their customers and keep them loyal, Acura corporate doesn't seem to care about that at all and immediately defaults to "the problem is the customer, not our car".

 

Swing and a MISS!!!

Went over to p/u my ZDX and as expected, many unresolved bugs/glitches remain. Might be 1 fixed of the several requested. The service dept programmed a new pair of key FOB'S and in a quick test, the doors locking/mirrors folding closed with a FOB inside bug may have been eliminated. Sadly no other issue was resolved and another 3 were easily demonstrated to the service dept manager, advisor and lead tech. So it remains at the dealership for another unknown time frame.

As to second VWP, the dealership claims to have updated the VWP software. Only to have the Programming Receipt clearly state on Line 1 - Radio (Programming not up to date). When asked why, the dealer claims it was all finished and done. So into the Update History we went, to show them when the update was last performed on Sept 5, 2025 and nothing since that date. What I received in response was mostly a lot of blank stares from the service dept manager and advisor. So as I mentioned above my ZDX remains at Acura of Pleasanton to be updated this morning(again). Still a chance of bricking my ZDX ...

 

I feel you had better send the car to me. I promise to update everything for you, at the small price of taking your ZDX as my donor car in exchange 😁

 

Actually, I would feel safer if you would do the update. San Jose isn't that much farther than Pleasanton.

Acura engineers(term used loosely) are the worst.

 

Ruh Roh...

Successfully updated to Android 14...

I can pickup my unbricked ZDX anytime...


THANX sonyfever!!!!

Now come the tough decisions..
...to move ahead with a new iX while I'm over in Pleasanton or give the ZDX a couple of weeks to see if some of the bugs are fixed.

 

Good news. Will be interesting if all is fine and what your thoughts now on the car are. And whether I will regret not pushing for the updates myself a week ago.

 

Been browsing through the forum and there's a lot of useful information so many thanks to everyone who posts and replies!

** If I'm supposed to make a new thread for my questions here then please let me know and I'll delete this post and make a new thread. Didn't mean to steal or derail this thread as my question is also related to dealership initiated software updates. Sorry if that happens to be the case. **

Recently purchased a new to us used ZDX type s. Drives very nicely and no issues so far, for now. Taking it to the dealership next week to do its first service (tire rotation only I believe).

A question I have is... How do I know what updates (TSBs? Anything other names/terms for updates?) were already done to the car?
Other than going to the dealership and asking/trusting their word for it that these updates were done or not, is there some way I can check for that myself in the vehicle infotainment system?

Like OP, I want my dealership to perform these 3 software updates while my car's in for service. If they actually agree to do it, how do I know they've actually applied these updates other than "just trust me. We updated your car."? 25-033: A11 Radio Control Module Software Updates #125-034: K73 Telematics Control Module Software Updates #125-044: VWP #1

On a side note, My car is running Android 12, Jan 5 2024 security patch level. So according to members here it should be just the default/original out-of-factory version.

I checked for updates on the infotainment but it says it is up to date. That said, the updates history section is completely blank, which suggests no updates have been applied, ever?

Thanks in advance for any input.

 

Glad to have helped. Very nice to finally see a Android 14 success story from a dealership.

Do keep in mind Android 14 is by no means a magic pill. For example, I think today I encountered for the first time since on Andoird 14, that the surround view camera went unavailable. As usual, it came back after a power cycle, but still a bit disappointed to see it pop up no matter how rare it is.

Maybe I need to bite the bullet, and flash the long overdue IPU and serial gateway updates.

 

No way to tell unless you have scan tool. We can only see infotainment and OTA updates.

There are only three OTAs so far for ZDX. One of them is a recall that only applies to early ZDX builds. Is your car a newer batch of build from late 2024? If so, having no OTA history can be reasonable. It could mean that the car already has the updated software from the factory, but I am not entirely sure. Even on GM's own EVs, there are still cars that should have received OTAs, but never did.

 

Thanks for your response.

Car was built 05/24, so definitely one of the earlier builds of 2024.

Guess I should also ask the service advisor to ensure all recalls have been done. Am I correct that recalls are something the dealership HAVE to do, while TSBs are optional -- only done when a customer points out an issue? And even then it seems like they may deny doing a TSB since it may brick the vehicle/ZDX.

 

Yes, only recalls are something that must be done to a car, and that applies to all manufacturers of course. TSBs are guidelines for debugging issues and providing likely fixes. This means they are not required to be done, and a dealership risks not getting compensated if the manufacturer does not agree with the diagnosis.

Personally, as a 35+ year software engineer, I like having an up-to-date and internally consistent software stack. The car manufacturers do not seem to understand this, and it's not just Acura. We are not alone in this. Also personally, again as a software engineer, I think this whole software-defined-vehicle push, is a big mistake. Cars are expected to last 20 years. What tech do you know of is still being used 20 years on?

For example, the first Model S was sold in 2012, nearly 14 years ago. I asked perplexity.ai if that car still gets updates:

"Yes, but with caveats: even very early Model S cars (2012–2013) still receive over‑the‑air software updates, though they are on older firmware branches and don’t get every new feature unless the hardware is upgraded."

 

Far to early to tell.

But give me a wee bit 'o time to push and poke some settings buttons...

Couple of changes I noticed immediately, new dash options(speedo, energy usage, minimalistic). Audio lost some bottom end and more high frequency reproduction on the soundstage(I should be able to adjust this in the audio settings to find my sweet spot). Some settings have been eliminated, renamed, or added. The mirrors folding on the auto lock function(walkaway locking) is gone. Or I haven't found the setting to turn it on again(yet).

I lost the dark mode on Google maps, again that might be a setting that changed to a new default during the installation. I'll be looking into this one in the next few days. The white background at night is too bright for my liking.

From the quick look into the list of bugs/glitches on the drive home last night, a couple might have taken off the list. Whoo Hoo!!! Fingers Crossed!!!
4) Headlights turn off after 15-20 minutes of driving when switched to "on" through the Controls>>More Controls>>Lights>>On pathway(not automatic setting) - always nice in the fog
5) Doors lock./mirrors fold closed with key inside, disables the interior electric door unlock button - new feature is to launch the OnStar theft protocol when using the manual door handle to get out
6) Random braking for ghost objects in front of the ZDX - no alert, just the brakes lock up and will not release without a system restart
7) Welcome lights work occasionally - doesn't matter what setting(simple or animated)

To be CONTINUED...

 

MMMMMMMM...

Magic pills...

At least I found an Acura service dept that actually looks into the bugs/glitches. I'm VERY impressed with the efforts of Acura of Pleasanton's service dept(manager Mike Sullivan, advisor Art, tech Jose). They didn't immediately give up at the drop of a hat or pushback from the Acura Techline support staff.

So far, I think(??) Acura of Pleasanton has resolved a couple of bugs/glitches on my lengthy list. All I have to do is display the bugs/glitches(the hard part for the randomly occurring ones) to them and they will proceed to fix them.

 

What do you mean with "display the bugs/glitches". Show pictures? I didn't try that yet but they in my case they wanted to replicate the problem themselves. Which of course is unlikely to happen as some issues only happen sporadically or under certain conditions.

 

Pics alone rarely work for me, although video of the symptom(s) is helpful. The dealerships want to reproduce the bugs/glitches before Acura will give them permission to begin repairs.

I keep track of the random bugs/glitches in a spreadsheet to find common settings/situations and this makes replicating them very easy at the dealer. Even what seems random likely has common causes/settings. Once replicated at the dealer, Acura has to attempt a repair.


Oooooooopsies, I jumped the gun, the doors locking/mirrors folding with a key inside still exists. Doesn't matter if it's key 1 or 2. Monday I need to call and set up another drop off for Acura of Pleasanton to fix...

From the quick look into the list of bugs/glitches on the drive home last night, one might have been taken off the list. Whoo Hoo!!! Fingers Crossed!!!
4) Headlights turn off after 15-20 minutes of driving when switched to "on" through the Controls>>More Controls>>Lights>>On pathway(not automatic setting) - always nice in the fog
5) Doors lock./mirrors fold closed with key inside, disables the interior electric door unlock button - new feature is to launch the OnStar theft protocol when using the manual door handle to get out
6) Random braking for ghost objects in front of the ZDX - no alert, just the brakes lock up and will not release without a system restart
7) Welcome lights work occasionally - doesn't matter what setting(simple or animated)

I have a few ideas on what may be causing this and will test my theories over the weekend.

 

My car was hit by the most recent recall, which I believe means a software patch. I have an appointment for Friday to deal with this. I am expecting to get a full stack update with this. We'll see. Fingers crossed.

 

Might be the loose wire harness near the front drive shafts needing an Acura branded zip tie...

Good luck either way!!!

 

What’s full stack update? I received notice for SW update recall as well.

 

Remember to tell the service department to do two USB updates if your car has never received any infotainment update before. Make sure you get Android 14 that way.

I thought I did not need video streaming but I have to admit watching video in ZDX feels nice and cozy.

 

OMG you mean we could watch Netflix or Amazon Prime while fast charging? Nice! Let's see how much software they decide is appropriate to fix without too much hassle on my part.