my company has the email services hosted by 1and1 but we have our own domain name. so everyone's emails is xxx@xyzcompany.com.

but i don't know why with the emails i send, they will get tagged w/ me 1and1 account name like: account#@exchange.1and1.com as the email address. I can't seem to change that to me@xyzcompany.com.

anyone have any suggestions on how to fix this?

 

Do you have access to the Exchange server?

The RUS is populating a bad SMTP address and needs to be corrected.

 

As usual, Whiskers is correct. Just to clarify though, it should almost certainly be 1and1's responsibility (not yours) to get the recipient update service (RUS) working properly for your domain. Contact 1and1's tech support.

 

 

ok, i'll call 1and1 to let them know. thanks

 

ok, i've contacted 1and1 and they said that they do have the account pointing to the right address but it's still not working!

what else can i do? is that a setting problem in my outlook?

 

Is it just your account?

 

Try setting the "Reply-To" field just to see what happens.

 

yeah, just me. no one else in the company.

sly, I can't find the "reply to" option.

 

If you are using outlook, the "Reply-To" field is located in your account settings area where you can edit the email accounts you have setup for outlook.

 

i'm using exchange server settings. it doesn't have that option

 

There is nothing in Outlook that can solve this.....It has to be done on the Exchange server. I guess you can try to load Outlook on a different machine

 

i use 1and1 as well and i've never had that problem....contact customer support again and demand a solution(even though they are ridiculously hard to get ahold of).