i have to use 2 phones...one for outgoing...one for incoming...why??? b/c between VZ and ATT, noone knows wtf is going on on porting my number

was already on the phone with VZ twice for 45 minutes to have them read me some bs script about how thousands and thousands of people 'just like me' are having the same problem which should be resolved within 24 hours...that was 3 days ago

so much for the seamless transition our lead telecom analyst keeps talking about

 

you expected a smooth transition?

 

You dont even understand, i've had customers switch in 10 minutes fastest i've seen it been done...between t-mobile to vzw...longest has def been 2 weeks from att - vzw it was nasty the customer was pissed yelling, crying to the manger...what a free car charger will do.....to make a customer happy!!!

just hang in there..it was worth the switch...

 

the way our research dep't was 'raving' about it, you'd think this was the best thing since sliced bread :shakehd:

and Mikey, you think carrying around 2 phones for 2 weeks is fun??? surprised the guy walked away with only a free charger...if that happens to me, you better watch out

 

i guess the fact that AT&T is under subpoena to explain why it's taking so long to release the numbers just shows how AT&T is willing to blame everyone cept themselves...

Dec. 10 (Bloomberg) -- AT&T Wireless Services Inc., the third-largest U.S. mobile-phone carrier, blamed outside contractors for problems that it has had complying with a new rule that lets customers keep numbers when they change providers.

In a letter to U.S. regulators who asked why the company has been the subject of more complaints than its peers, AT&T Wireless cited NeuStar Inc., which is handling number transfers for the Redmond, Washington-based company. It also singled out TSI Telecommunication Services Inc., which is doing the switches for the other five national U.S. carriers.

AT&T Wireless was cited in 332 of the 600 complaints lodged with the U.S. Federal Communications Commission after the regulator started forcing carriers to let defecting customers keep phone numbers. The company's inability to handle switching requests rankled customers and investors.

``AT&T Wireless has devoted substantial resources and energy to addressing and resolving'' problems moving numbers to and from other carriers, it said in the letter. The company ``has cleared thousands of backlogged'' number transfers and is responding to new requests ``on a level comparable to the rest of the industry.''

NeuStar took too long to handle requests to move a number from AT&T Wireless to another carrier and was hindered in resolving backlogs by system crashes, AT&T Wireless said.

``Initial issues were primarily with the capacity'' rather than a ``fundamental problem with NeuStar's software,'' said Sterling, Virginia-based Neustar in a statement sent via e-mail. '`Resources were immediately brought to bear to increase the capacity of the system.''

TSI and NeuStar also used incompatible systems, according to AT&T Wireless's letter to the FCC.

AT&T Wireless didn't have enough time to identify the ``interoperability problems'' because TSI, which is based in Tampa, Florida, performed two software upgrades in the four weeks before the rule took effect Nov. 24. The moves ``shut down critical intercarrier communications testing,'' the letter said.

``AT&T Wireless and NeuStar declined to be involved in any industry testing prior to November 24th,'' TSI spokeswoman Helen Harris said yesterday, before today's letter was released. AT&T Wireless has said that statement is incorrect.

Harris also acknowledged that ``during testing, we discovered glitches in the system, which is the purpose of testing, and those glitches were resolved.''

AT&T Wireless also blamed a ``lack of uniform and enforceable'' standards for performing the switches.

Officials at TSI didn't respond to requests for comment on the letter to the FCC. It and NeuStar are closely held.

 

i rock 2 cell phones on a normal day...i know some people who have 3 (alienweb)...

and fotis def has at least 10 i hope he dosent wear them all on his belt..

 

i don't think you understand what i'm saying...using one phone for outgoing, and the other one for incoming is just dumb...sure if you have 2 or 3 or even 10 that worked that's one thing...but i'm off in limbo somewhere

 

yea, i got ya..good think i dont have to deal with that shit..

 

My wife didn't have a problem switching to Sprint. Now she has no phone because I had to wrap it for Christmas!

 

still waiting...been a week since i first ordered and getting majorly pissed

 

update: almost 2 weeks...still no switch...gotta fukin love AT&T

 

Remember last year....and months ago...and a few weeks ago (Nov) when I kept mentioning that Sprint was ready for WLNP and the other carriers had not bothered?

Verizon didn't bother because they thought they could beat this. Only Sprint was ready in November of last year when the law was ready to go into effect...but got delayed.

Now that doesn't mean that Sprint is WLNP flawless but I do think it means we went down this road a long time ago instead of waiting till the last minute. I knew this was going to be an important deal. And now it looks like some customers are paying for it.

Good luck. Maybe all the stories will deter everyday people from switching without first giving it some serious thought. It's all netting out pretty much the same for everyone anyway. Don't believe the crap about everybody fleeing one carrier and flocking to another. Ain't happening.

 

i had a salesmen port the wrong cell phone number for a customer...he is fired and she is still trying to settle it...cause im a dick and refuse to do it for her..

 

just keep on there ass , it took 3 weeks to the day for them to port mine from cingular ....... now its done and i can put the other phone away.. im gettin so much free shit from them now , they fuked up my address and were even nice enough to throw in an xtra L to help delay the process. but the pain is over now

every one be safe for new years <<<<< no dui's>>>>>

 

when i had my number ported from sprint to virgin mobile i had to wait 5 days..


after 5 days my sprint account let me know that they sucessfully ported my number to my sprint account...no one realized they ported the number back to the original account??!?!

fucking idiots.

then i called and they fixed it in 10 minutes.

 

And that is why she won't buy her next phone from you...

Customer service young one...customer service...

 

how bout you step out of yer shoes and look at it from our perspective for a change...how would you like getting dicked around like this?? some professional you are

 

19 year old professional?? It's should be up to my boss to give her the phone she paid 129 for, for free and then have have the verizon and att rep duke it out....me sitting on the phone arguing with customer service wont make her happy...

 

i don't care how old you are...if you represent a company, then you have an obligation to act professionally...b/c you're acting like a dick, that reflects poorly on VZ...people get fired for that kind of bs, and i wouldn't be surprised if you did if your boss had half a brain

you said you "refused to do it for her"...well i'm having my VZ rep duke it out with ATT customer service b/c that's his job, and he actually sympathizes with me b/c he knows he told me from the very beginning "VZ will take care of EVERYTHING" for me, and i'm holding him to it

again, you should look at it from our perspective first before being a dick to someone

 

chris... just to let u know.... vzw issues automatic $25 credits to any port that takes longer than 48 hours to complete... its not something that is mentioned in the stores... just something that happens... it's some sort of compensation at the least...

the port process can fail for the two smallest reasons...
1) if the name under which u sign up with the new provider is different than what your billing name was from your old service provider... a missing initial, an abbreviated first name, etc...
2) if the acct number from your old service provider is one digit off

let me know if you have any problems and i'll look into it...

 

I knew someone who switched from sprint to vz and it took 5mins, I had another friend who did the same thing, except he purchased his vz phone with service a week in advance, and then he went to get it ported a week later and it only took 2.5weeks to get it ported over. Legally they only have 24hrs to port the number over, file a claim with the FCC?

 

3 cellphones and even at that it's impossible to get a hold of him......

 

FINALLY got it fully ported...yea i got the $25 credit...shoulda got at least double considering i have to pay 2 bills instead of one for this bs...and it's not as much VZ's fault as it is AT&T's...they're the ones who were illegally putting passwords on accounts and changing the names in the accounts...total bullshit

 

omfg, i just changed my number and got out of att to vwz.

i hope i don't have to wait long.. so who should I bitch to if it doesn't get ported right, attws or vwz

 

WHOO HOO mine is already done exactly 15 hours and 12 min. from att -> Vzw