stl0090

Purchased new over the weekend. Had a very unpleasant experience at
Leta Acura, the salesman Jay was disinterested, confrontational, and
appeared angry from the initial grumbled greeting. I (later) stated I'd
emailed him a few times with no response, to which he replied "I don't do
email". Also, I witnessed another Leta salesman belittle a customer.
Very unpleasant and discouraging experience, I almost cancelled the next
Acura appointment and went to Lexus.
Fortunately I did keep the next appointment at Mungenast St. Louis
Acura which was an entirely different experience. Salesman Bryan was not
only pleasant, polite and interested, but actually very helpful. I had
a price I intended to pay, which was quickly agreed to and everything
was done. Mungenast was a pleasant experience with friendly
service-oriented people, while Leta was a horrible, off-putting experience which
will prevent me from visiting them again and from servicing any of my
Acuras in their department.

AcuraFan

I'd call the manager at Leta and let them know the service there cost them the sale. I think a business should know when they give sub-par service.