Question to those who sent their xbox for repair
01-08-2011, 11:30 AM
#1
'10 Hyundai Genesis Coupe
Thread Starter
Question to those who sent their xbox for repair
I sent my Xbox for repair last week, and it arrived in the Texas location for repairs. It was then repaired (as per xbox support site) and later tracking information shows it was shipped from Mexico to the U.S. I later check the info on the Xbox support site which confirms the package went through customs and is in Texas.
Now today I get an e-mail from Fedex, which states that I'll be recieving a package from Microsoft in about 6 days. Which is fine, except for three things that are strikingly odd.
First, UPS was the original shipper that Microsoft provided free of charge, so why would they switch to Fedex? Second, why was the console shipped to Texas and then my console is shipped back from Mexico? Perhaps a new console? To top all that, why is the Fedex shipping weight only listed as >1lb.?
Anyone go through an Xbox repair process and can chime in? I hope they're not sending me a letter saying the warranty was denied, they could have simply sent an e-mail if that was the case. Perhaps they're sending me a voucher for a new Xbox?
Now today I get an e-mail from Fedex, which states that I'll be recieving a package from Microsoft in about 6 days. Which is fine, except for three things that are strikingly odd.
First, UPS was the original shipper that Microsoft provided free of charge, so why would they switch to Fedex? Second, why was the console shipped to Texas and then my console is shipped back from Mexico? Perhaps a new console? To top all that, why is the Fedex shipping weight only listed as >1lb.?
Anyone go through an Xbox repair process and can chime in? I hope they're not sending me a letter saying the warranty was denied, they could have simply sent an e-mail if that was the case. Perhaps they're sending me a voucher for a new Xbox?
01-08-2011, 12:01 PM
#2
Moderator Alumnus
I had a RROD a couple of years ago and they took my Xbox for about 2 weeks. I don't really remember any of the shipping details.
Have you tried calling customer service and asking what's up?
Have you tried calling customer service and asking what's up?
01-08-2011, 12:28 PM
#3
'10 Hyundai Genesis Coupe
Thread Starter
I don't think they'll have a definite answer, I'll wait til the package arrives and if there is any issue I'll call. Still seems weird, though.
01-09-2011, 12:11 AM
#4
1st Gear
Join Date: Jan 2011
Age: 50
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
I sent my Xbox for repair last week, and it arrived in the Texas location for repairs. It was then repaired (as per xbox support site) and later tracking information shows it was shipped from Mexico to the U.S. I later check the info on the Xbox support site which confirms the package went through customs and is in Texas.
Now today I get an e-mail from Fedex, which states that I'll be recieving a package from Microsoft in about 6 days. Which is fine, except for three things that are strikingly odd.
First, UPS was the original shipper that Microsoft provided free of charge, so why would they switch to Fedex? Second, why was the console shipped to Texas and then my console is shipped back from Mexico? Perhaps a new console? To top all that, why is the Fedex shipping weight only listed as >1lb.?
Anyone go through an Xbox repair process and can chime in? I hope they're not sending me a letter saying the warranty was denied, they could have simply sent an e-mail if that was the case. Perhaps they're sending me a voucher for a new Xbox?
Now today I get an e-mail from Fedex, which states that I'll be recieving a package from Microsoft in about 6 days. Which is fine, except for three things that are strikingly odd.
First, UPS was the original shipper that Microsoft provided free of charge, so why would they switch to Fedex? Second, why was the console shipped to Texas and then my console is shipped back from Mexico? Perhaps a new console? To top all that, why is the Fedex shipping weight only listed as >1lb.?
Anyone go through an Xbox repair process and can chime in? I hope they're not sending me a letter saying the warranty was denied, they could have simply sent an e-mail if that was the case. Perhaps they're sending me a voucher for a new Xbox?
Thread
Thread Starter
Forum
Replies
Last Post
navtool.com
5G TLX Audio, Bluetooth, Electronics & Navigation
31
11-16-2015 08:30 PM
navtool.com
1G RDX Audio, Bluetooth, Electronics & Navigation
1
09-25-2015 05:15 PM
