A pissed TLs Customer READ!

Thread Tools
 
Search this Thread
 
Old Feb 12, 2003 | 04:46 PM
  #1  
snowdude1's Avatar
Thread Starter
Instructor
 
Joined: Jul 2002
Posts: 129
Likes: 0
From: hillsborough
A pissed TLs Customer READ!

Ight guys i have a hooked up TLS and i just got springs (CT) and CT sways. total was about 700 to get it shipped to my house. TOok it to the dealer to get in. Little to my knowledge it would cost me 700 with a 10% dicount to get it done. this is rediclious. i am so pissed off, no1 go to Bill Vance Acura in Bridgewater NJ they are rip off artists. they only worked the car for 5 hrs but bc of some acrura rule they have to charge my factory set labor prices this is bs nethin i can do or what? i am furious
Reply
Old Feb 12, 2003 | 04:51 PM
  #2  
mattg's Avatar
Senior Moderator
 
Joined: Nov 2001
Posts: 22,909
Likes: 388
From: OR
did you already get it done?


dont have the dealer do it, an aftermarket shop should be able to set you up for like $200 buck total.
Reply
Old Feb 12, 2003 | 05:32 PM
  #3  
AK_MOBBER's Avatar
VOTE OUT THE BUSH REGIME
 
Joined: Mar 2002
Posts: 2,207
Likes: 0
From: PHX
DAMN! thats highway robbery!
Reply
Old Feb 12, 2003 | 05:32 PM
  #4  
Slimey's Avatar
Where is my super sauce?
 
Joined: Apr 2002
Posts: 5,813
Likes: 1
From: Tick-Tock Tech
It sounds like your problem is with the cost and not the job done.

It's not unusual for dealer install charges to be high when compared to a private shop. This is not news. This is a well known 'negative' for dealer installs, however the well known 'positive' of having your warranty recognized may be worth the extra price of the install.

Did they not give you an appropriate estimate of the charges? Most dealers charge an hourly shop rate for installs with little room for negotiation.
Reply
Old Feb 12, 2003 | 05:36 PM
  #5  
snowdude1's Avatar
Thread Starter
Instructor
 
Joined: Jul 2002
Posts: 129
Likes: 0
From: hillsborough
well

they told me about 4 hrs total not the 9 that it took actually. i am very upset with this. i didnt want to have some shop do it for the fact that hey cant be trusted. what gets ME is that the dealer only charged 250 for the instal of my hearders exaust and intake. which i think would take longer and be more of a pain!!!!!!!!
Reply
Old Feb 12, 2003 | 05:47 PM
  #6  
IntegraVT's Avatar
Stealthy A-CL Member
iTrader: (1)
 
Joined: Aug 2001
Posts: 1,346
Likes: 24
From: WNY, NJ
That's pretty crazy. I'm with Slimey, did they give you an estimate prior to installation?

BTW, PAA's not that far from you. It's worth the drive. http://www.parkaveacura.com/comptech/
Reply
Old Feb 12, 2003 | 05:49 PM
  #7  
mattg's Avatar
Senior Moderator
 
Joined: Nov 2001
Posts: 22,909
Likes: 388
From: OR
9 hrs. is straight up bullshit
Reply
Old Feb 12, 2003 | 06:31 PM
  #8  
Davediego's Avatar
4dr & I like it that way
 
Joined: Aug 2001
Posts: 1,612
Likes: 0
From: San Diego
did you get a quote before install? if not you're kinda out of luck
Reply
Old Feb 12, 2003 | 06:39 PM
  #9  
fbazakos's Avatar
on bin laden
 
Joined: Feb 2001
Posts: 4,696
Likes: 0
From: Bloomington, MN
wait a sec, you paid $700 for the springs and sways, and they want another $700 to perform the install?

:sqnteek:
Reply
Old Feb 12, 2003 | 06:41 PM
  #10  
Scrib's Avatar
Administrator Alumnus
 
Joined: Oct 2001
Posts: 26,326
Likes: 131
From: Northwest IN
Talk about getting bent over...
Reply
Old Feb 12, 2003 | 07:19 PM
  #11  
GOT PSI?'s Avatar
It's Go-Time.
 
Joined: Jun 2001
Posts: 2,675
Likes: 0
From: Canucktown, BC
9hrs? That's one full day + one hr over time for their mechanic?
Reply
Old Feb 12, 2003 | 07:30 PM
  #12  
Slimey's Avatar
Where is my super sauce?
 
Joined: Apr 2002
Posts: 5,813
Likes: 1
From: Tick-Tock Tech
Nine hours does sound like a lot, especially when many non-mechanics on these boards have posted install times that are much shorter.

If their estimate was four hours and they went to nine (as said - more then a full day), how come they didn't notify you they were going over the estimate? I thought there were consumer protection laws that require a mechanic to let the customer know when their actual cost is significantly more then the estimate.

Did they have to install a camber kit? Did they include a four wheel alignment in the cost?

Looking at the PAA site, their labor costs are just over $500 for springs/sways/camber kit and alignment.
Reply
Old Feb 12, 2003 | 07:33 PM
  #13  
JRock's Avatar
Old timer
 
Joined: Dec 2000
Posts: 9,224
Likes: 1
From: .
Wow, ridiculous. $140 for springs and sways is what I paid almost two years ago when I got mine installed.
Reply
Old Feb 12, 2003 | 08:30 PM
  #14  
mattg's Avatar
Senior Moderator
 
Joined: Nov 2001
Posts: 22,909
Likes: 388
From: OR
Re: well

Originally posted by snowdude1
i didnt want to have some shop do it for the fact that hey cant be trusted.

i disagree. and that's not a very good blanket statement.

we see people like you getting hosed at the dealer all the time.
Reply
Old Feb 12, 2003 | 09:23 PM
  #15  
erock's Avatar
Burning Brakes
 
Joined: May 2002
Posts: 1,102
Likes: 0
From: Jersey
Did that include getting your alignment done? Regardless, you jus got


sorry for ya bro....
Reply
Old Feb 12, 2003 | 09:46 PM
  #16  
mr tl's Avatar
Three Wheelin'
 
Joined: Apr 2000
Posts: 1,612
Likes: 1
From: toronto
'they only worked the car for 5 hrs but bc of some acrura rule they have to charge my factory set labor prices this is bs nethin i can do or what?'

from what i understand this guys complaining about the flat rate system. if the dealers book says that it takes 1 hour to do a job, theyll charge you for 1 hour, even if the mechanic takes 5 minutes to complete it

if i remember correctly, it takes 2 hours to change a spring on our cars, by the book. multiply by 4, add an alignment = 9hrs

most mechanics log 12hr days. the good ones log 16hrs
Reply
Old Feb 12, 2003 | 10:06 PM
  #17  
bsmiller's Avatar
Intermediate
 
Joined: Aug 2001
Posts: 48
Likes: 0
From: West Chester, PA
Bill Vance Acura is the worst. Bunch of scumbags. I bought my CL there, luckily I didn't live in the area so I never had to deal with them again!

STAY AWAY from that dealer.
Reply
Old Feb 12, 2003 | 10:08 PM
  #18  
1SICKLEX's Avatar
 
Joined: Jan 2001
Posts: 12,038
Likes: 0
From: Everywhere
tHAT IS RIDICULOUS, it should be no more than a 4 hr job at factory rates.
Reply
Old Feb 13, 2003 | 01:11 AM
  #19  
CLSter's Avatar
Under the radar
 
Joined: Aug 2002
Posts: 1,423
Likes: 0
From: WA
Acura of Seattle gave me a rough estimate of $550 and about 4 or 5 hours.
Reply
Old Feb 13, 2003 | 10:15 AM
  #20  
Slooo97CL's Avatar
Drifting
iTrader: (1)
 
Joined: May 2001
Posts: 3,397
Likes: 12
that bridgewater dealer is a bunch of jackass fucks...they charged me 283 for a brake job
Reply
Old Feb 13, 2003 | 11:54 AM
  #21  
AtlCl's Avatar
Not AtlCl98 or Atl-CL
 
Joined: Nov 2001
Posts: 1,303
Likes: 0
From: Atlanta


The shop where I had my springs/shocks/alignment done finished all of it in about 2 hours and cost me $250. They also installed my cat back in 15 minutes. The install was perfect, no problems.

Dealers are just as much scumbags as individual shops could be and probably much more because they have acura behind them. You got fokked. Dealer quoted me something like $500 for install. You live, you learn I guess.
Reply
Old Feb 13, 2003 | 05:02 PM
  #22  
snowdude1's Avatar
Thread Starter
Instructor
 
Joined: Jul 2002
Posts: 129
Likes: 0
From: hillsborough
problem solved

OK problem solved guys, went to the dealer, talked with john the service manager, said no problem gave me $300 of labor time or servie what ever i want. so im goin to have them instal the rotors i ordered and do an oil change for free and call it even. im happy there happy its all good. THANKS TO EVERYONE WHO REPLIED WITH ADVISE

MARC
Reply
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
BigDogues
5G TLX (2015-2020)
55
Jan 18, 2022 11:35 AM
TLrascal
Car Parts for Sale
8
Aug 3, 2018 11:00 PM
o8 ENVII 8o
Car Parts for Sale
19
Nov 30, 2015 04:23 PM
truonghthe
3G TL (2004-2008)
23
Oct 1, 2015 03:13 AM
Yumcha
Automotive News
1
Sep 17, 2015 09:01 PM




All times are GMT -5. The time now is 12:33 PM.