Mazda dealership rant - having problems

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Old Jan 24, 2009 | 08:32 AM
  #41  
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Last night was the first time I drove the car. It's been parked at the airport since Wed afternoon. I have just a little over a quarter tank of gas right now. I was driving on the freeway last night and the car starts chugging along the less gas that it gets. I barely made it home and now the car is sitting outside with 1/4 tank of gas left. I'm debating leaving it there until Monday when I have to bring it in.


I will be fighting this. There is obviously an issue. On Monday while I am in the shop I will first talk to the Service Manager, if it does not get resolved I will go to the GM. If nothing happens than, I will get Mazda involved.

If they find the problem with fuel on Monday (which they will) I don't see how any regular company wouldn't refund the money back since they can then charge it to warranty work versus customer pay.

I guess we'll see what happens on Monday.
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Old Jan 24, 2009 | 12:23 PM
  #42  
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best of luck to you.
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Old Jan 24, 2009 | 01:01 PM
  #43  
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Originally Posted by 1killercls
Funny, I have owned 3 and they have been PERFECT cars.

Wanna race?

If you're talking about the Speed6 that's a different story. I'm talking bout the regular ones which I've had many customers complain about and they're extremely underpowered IMO. I used to love the Speed 6 til the Speed 3 came out. I like the look of the Speed 6 better but the clutch, performance, and sleeper ability of the Speed 3 better.
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Old Jan 24, 2009 | 01:02 PM
  #44  
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Originally Posted by vas25tl
Last night was the first time I drove the car. It's been parked at the airport since Wed afternoon. I have just a little over a quarter tank of gas right now. I was driving on the freeway last night and the car starts chugging along the less gas that it gets. I barely made it home and now the car is sitting outside with 1/4 tank of gas left. I'm debating leaving it there until Monday when I have to bring it in.


I will be fighting this. There is obviously an issue. On Monday while I am in the shop I will first talk to the Service Manager, if it does not get resolved I will go to the GM. If nothing happens than, I will get Mazda involved.

If they find the problem with fuel on Monday (which they will) I don't see how any regular company wouldn't refund the money back since they can then charge it to warranty work versus customer pay.

I guess we'll see what happens on Monday.

Sorry I'm just getting back to you. Yeah talking to the service manager might help but there's no guarantee especially if it's dealership policy. You'll never know if you dont ask though. Good luck on Monday, keep us updated.
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Old Jan 24, 2009 | 02:37 PM
  #45  
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Thanks fellas. I'll let you know how it goes.
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Old Jan 24, 2009 | 05:50 PM
  #46  
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After thinking about it some more today, I think that the "tranny" issue I thought I was having is actually the gas problem. The car is not sucking gas like it should so it feels like the car looses a lot of power, almost like an upshift.

I can't wait to go there on Monday. Everything goes back to the gas problem, and because they were too lazy to drain the tank they couldn't diagnose anything.
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Old Jan 24, 2009 | 07:05 PM
  #47  
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Well, you can always get rid of it and get a Subaru Legacy GT or 3.0 FTMFW...

Too bad about the 6 though, as I always thought they were good, but underrated cars.
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Old Jan 24, 2009 | 09:40 PM
  #48  
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^I did too and I still kind of do....maybe it's just this one....hopefully it's just going to be a fuel pump and it'll stop with the headaches.

I might just hop back into my 96 TL and drive that until the 3rd gen GS's drop to mid teens which should probably be another 6-8 months...or I'll keep the 6 until then. It has warranty for another 17 months.
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Old Jan 26, 2009 | 12:35 PM
  #49  
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Update

Went to the Mazda dealership this morning. The car would not act up, so I drove around for about 40 minutes staying close to the dealer. Finally it started chugging a little and I picked up the technician.

We went for a ride - he thinks it's the fuel pump. I left the car there and they'll call me by the end of the week. I got a free loaner (new jetta - pretty nice)
I spoke with the service adv. about me getting charged. I asked her who I need to talk to and she got rather uncomfortable. I told her I need to get a refund or they can pay me for diagnosing the car myself since i've been telling them it's the fuel pump. She said that we will talk about it when they are 100% positive on the problem but they will "work with me".

Thank you everyone for all of your helpful suggestions. I will keep you updated on what happens later.
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Old Jan 26, 2009 | 02:14 PM
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^ For the charge...they'd be "working" with Mazda and/or my credit card company for the disputed charges

You are a more patient man than I.
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Old Jan 26, 2009 | 06:26 PM
  #51  
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^I would really rather not get it to go to an extreme level. I'd like to return to that service department since it is the closes one so I'd rather keep the relationship there...but I know what you mean.

They called today and left a VM saying that they are changing the fuel pump tomorrow.
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Old Jan 26, 2009 | 06:41 PM
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nice, hope the problem goes away
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Old Jan 26, 2009 | 06:48 PM
  #53  
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Originally Posted by 1killercls
Why in the fuck are you still here you tool?


So why don't you cry about it ?
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Old Jan 26, 2009 | 07:52 PM
  #54  
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Originally Posted by dallison
nice, hope the problem goes away
Thanks, me 2. It'll be easy to tell right away though. I'll just keep driving on the gas that is in there which is less than 1/4 tank. If it's fixed, it should drive fine.
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Old Jan 27, 2009 | 07:46 AM
  #55  
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Originally Posted by HI OFECR
So why don't you cry about it ?
It really took you four days to think of that comeback?
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Old Jan 27, 2009 | 12:23 PM
  #56  
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Originally Posted by Gilgamesh
It really took you four days to think of that comeback?
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Old Jan 27, 2009 | 02:16 PM
  #57  
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Originally Posted by Gilgamesh
It really took you four days to think of that comeback?

No Dildofresh, I have a life. You should look into getting one.
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Old Jan 27, 2009 | 10:20 PM
  #58  
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Originally Posted by HI OFECR
No Dildofresh, I have a life. You should look into getting one.
If we're going to start talking about what people lack, let's talk class. Your user name/license plate alone tells anyone all they need to know about you.

Last edited by Gilgamesh; Jan 27, 2009 at 10:25 PM.
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Old Jan 28, 2009 | 05:08 PM
  #59  
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UPDATE:

Service called - said it was in fact the fuel pump and I can come pick up my car. They are giving me a full refund for the first time that I came in.

I'm glad this bs is over, I'm going to pick it up either tonight or tomorrow.
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Old Jan 28, 2009 | 05:12 PM
  #60  
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Congrats!!! it worked out for you.
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Old Jan 28, 2009 | 05:42 PM
  #61  
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Originally Posted by HI OFECR
No Dildofresh, I have a life. You should look into getting one.
Then, why are you on here taking the time to make insults, snide, comments, and utterly retarded replies?

Some life you have there tinkerbell.
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Old Jan 28, 2009 | 06:29 PM
  #62  
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Originally Posted by Sarlacc
Then, why are you on here taking the time to make insults, snide, comments, and utterly retarded replies?

Some life you have there tinkerbell.


LOL

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Old Jan 28, 2009 | 07:06 PM
  #63  
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Originally Posted by vas25tl
UPDATE:

Service called - said it was in fact the fuel pump and I can come pick up my car. They are giving me a full refund for the first time that I came in.

I'm glad this bs is over, I'm going to pick it up either tonight or tomorrow.
make sure they didn't just fill your gas tank and send you on your way...
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Old Jan 28, 2009 | 07:48 PM
  #64  
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^ Will do I'll pick it up tomorrow morning.
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Old Jan 28, 2009 | 10:27 PM
  #65  
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Originally Posted by HI OFECR
LOL

Alright, I'll spell it out for you. Nobody likes you. We already have an idiot from Ohio on the board, we don't need another.
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Old Jan 28, 2009 | 10:28 PM
  #66  
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Originally Posted by vas25tl
^ Will do I'll pick it up tomorrow morning.
Nice. Are you keeping it then, or are you still getting rid of it?
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Old Jan 28, 2009 | 10:48 PM
  #67  
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Originally Posted by Gilgamesh
Alright, I'll spell it out for you. Nobody likes you. We already have an idiot from Ohio on the board, we don't need another.
Oh snap really? you really don't like me?

Mission accomplished



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Old Jan 29, 2009 | 06:36 AM
  #68  
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Originally Posted by Gilgamesh
Nice. Are you keeping it then, or are you still getting rid of it?
I might keep it through winter and put it up for sale at that time. My dad is driving the TL right now, his crown vic sucks in the snow. Maybe I'll just drive the TL again for a while.

Decisions decisions.
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Old Jan 29, 2009 | 07:18 AM
  #69  
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Nice end to this story vas.
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Old Jan 29, 2009 | 11:01 AM
  #70  
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Originally Posted by 1killercls
Nice end to this story vas.
Looks like it's not quite over yet. I filled it up after picking it up this morning and now the gauge is off, it's showing a little less then a full tank. I'm going to try getting gas again after work tonight, if it wasn't the pump's fault, I will be going back for them to calibrate it.

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Old Jan 29, 2009 | 11:50 AM
  #71  
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Originally Posted by vas25tl
Looks like it's not quite over yet. I filled it up after picking it up this morning and now the gauge is off, it's showing a little less then a full tank. I'm going to try getting gas again after work tonight, if it wasn't the pump's fault, I will be going back for them to calibrate it.


I was just about to say good shit to getting everything resolved but I'll hold that comment for now. LOL!
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Old Jan 29, 2009 | 12:50 PM
  #72  
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damn good luck man
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Old Jan 29, 2009 | 02:01 PM
  #73  
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Thanks guys, I'll keep updating.
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Old Jan 30, 2009 | 07:37 AM
  #74  
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Got gas again after work, for $1.49...the gas gauge is def off. Left a voicemail for the service writer..waiting for a call back.
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Old Jan 30, 2009 | 10:23 AM
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geebus!
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Old Feb 3, 2009 | 02:52 PM
  #76  
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Dropping off the car tonight. Just put it on CL for sale - hoping someone bites.
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Old Feb 5, 2009 | 01:08 PM
  #77  
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The little arm on the fuel pump was bent, they had to take everything apart again. Got the car back, everything seems okay now
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Old Feb 5, 2009 | 01:10 PM
  #78  
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still selling?
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Old Feb 5, 2009 | 01:34 PM
  #79  
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Yea...I just don't like it.
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Old Feb 5, 2009 | 01:54 PM
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Oh well. best of luck on the next car.
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