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Beware of Toronto Sherway Acura!

Old 09-28-2017, 10:39 AM
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Beware of Toronto Sherway Acura!

Hello folks,

I was mad! I ordered oil and differential fluid change and told them not to do any additional work. I got a call during waiting time telling my engine air filter was dirty and they offered replacement for 185 CAD + TAX. I said "NO", as I already bought one for 18 CAD.

When replacing the filter by myself, I discovered they broke one of 4 bolts during the inspection and they put the old filter back in wrong way, leaving a leaking gap into the filter chamber! This is extremely concerning and unacceptable, especially they covered up something that can be fixed for very minor effort! The bolt was probably $2 worth and it would take me 1 minute to fix; however, damage to the engine can be severe!

I wrote an email to Ameer Khan, the general manager expressing my concerns. I am done with them!

Cheers,
Zang
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Old 09-28-2017, 03:34 PM
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the worst part is they wanted $185 to replace an engine air filter. WTF??
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Old 09-28-2017, 03:44 PM
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Ripping off is a gray area of ethics so I would not complain. There was a series of smaller issues with this dealer and I didn't mention just because I assume those happen everywhere:

- They left 3 inch long scratch!
- When booking I marked drop off option then I was told at the dealership drop off is not available in weekends (why they make the option available even after I selected the date?)
- No one called me when the job was done and I arrived to the dealership when service was closed. I picked up the key from the showroom reception and the girl didn't know she had my key on the counter...
...
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Old 09-28-2017, 04:22 PM
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Complain to Acura Corporate.
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Old 09-28-2017, 04:31 PM
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Yeah, the customer satisfaction surveys are only for customers who purchased new vehicles. There is no other channels for other customers to give feedback. Sending emails to them is like throwing stone to a sewage canal...
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Old 09-28-2017, 04:32 PM
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Old 09-28-2017, 04:40 PM
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Hmm, I mean I have no issue now as they fixed it right away when I came with complain so there is no point to create a ticket with Acura. "Click to chat" doesn't seem to be helpful either. I will take further look to the site to see if there is anything else...

My plan is to give a Google review with details. Also, I may consider start working with local mechanics instead of going to the dealers. I lost all the trust for them.

Thanks for helping!
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Old 12-05-2018, 10:37 PM
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sorry to hear, i usually buy my stuff from ACura Mississauga and its been smooth.
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Old 12-05-2018, 11:47 PM
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Originally Posted by LazyAcura View Post
sorry to hear, i usually buy my stuff from ACura Mississauga and its been smooth.
Hey, I am 20 km from Erin Mill Acura, but I may try that location instead. Although in the meantime, I was able to find an excellent mechanic in Mississauga. Knowledgeable and very honest. I now give him most of the basic maintenance jobs like oil change, fluid change... He was able to fix some very sophisticate issues with our Camry, however.
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