Strange Acura Charge
01-24-2021, 11:41 AM
#1
Burning Brakes
Thread Starter
Strange Acura Charge
Received a charge for $53.35 on my Amex card, under Acura US 1 Cabot road , Medford, MA, 02155-5117
No clue what it was; listed phone# was 800 382-2238, which is Acura CS; they're, & AMEX are CLUELESS!
Hit the AcuraLink button, in the car; they connected me to CS, & voila
It was a charge for my 2018, which is NOT in my possession anymore
They didn't even know what for!
Pretty shady business practice, considering, I've leased 8 Acura's since '98
Anyway, the charge is gone, & case closed; just sayin'
No clue what it was; listed phone# was 800 382-2238, which is Acura CS; they're, & AMEX are CLUELESS!
Hit the AcuraLink button, in the car; they connected me to CS, & voila
It was a charge for my 2018, which is NOT in my possession anymore
They didn't even know what for!
Pretty shady business practice, considering, I've leased 8 Acura's since '98
Anyway, the charge is gone, & case closed; just sayin'
01-24-2021, 12:14 PM
#2
Suzuka Master
Join Date: Sep 2006
Location: Raleigh, NC - USA
Age: 82
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Received a charge for $53.35 on my Amex card, under Acura US 1 Cabot road , Medford, MA, 02155-5117
No clue what it was; listed phone# was 800 382-2238, which is Acura CS; they're, & AMEX are CLUELESS!
Hit the AcuraLink button, in the car; they connected me to CS, & voila
It was a charge for my 2018, which is NOT in my possession anymore
They didn't even know what for!
Pretty shady business practice, considering, I've leased 8 Acura's since '98
Anyway, the charge is gone, & case closed; just sayin'
No clue what it was; listed phone# was 800 382-2238, which is Acura CS; they're, & AMEX are CLUELESS!
Hit the AcuraLink button, in the car; they connected me to CS, & voila
It was a charge for my 2018, which is NOT in my possession anymore
They didn't even know what for!
Pretty shady business practice, considering, I've leased 8 Acura's since '98
Anyway, the charge is gone, & case closed; just sayin'
01-24-2021, 12:23 PM
#3
Burning Brakes
Thanks for the report.
Other thing is, why $53 ? Unless you were using Concierge (we never did) ... well, only (larger) yearly subscriptions were ever billed when we had the 2014-MDX all those years.
Never really liked how they kept "the card on file" and there was never really a proper secure website for billing.
When we traded the MDX away, I called and cancelled it. Inside the App it said the subscription was cancelled/expired which had to suffice because I didn't have the MDX any more to look on it's menu.
This was the first vehicle to trade-away with this level or tech and subscriptions. So, heads up to others ... these are the things I found that need attention when you sell/trade now-days:
1. Subscriptions for Connected Services and Apps (AcuraLink, Audi-Connect, etc.)
2. XM-Radio - Cancel or suspend this vehicle's radio (After new-car trials end, I move them inside my existing account)
3. Delete phones from NAV/MMI head-units
4. HomeLink - Erase all codes
Other thing is, why $53 ? Unless you were using Concierge (we never did) ... well, only (larger) yearly subscriptions were ever billed when we had the 2014-MDX all those years.
Never really liked how they kept "the card on file" and there was never really a proper secure website for billing.
When we traded the MDX away, I called and cancelled it. Inside the App it said the subscription was cancelled/expired which had to suffice because I didn't have the MDX any more to look on it's menu.
This was the first vehicle to trade-away with this level or tech and subscriptions. So, heads up to others ... these are the things I found that need attention when you sell/trade now-days:
1. Subscriptions for Connected Services and Apps (AcuraLink, Audi-Connect, etc.)
2. XM-Radio - Cancel or suspend this vehicle's radio (After new-car trials end, I move them inside my existing account)
3. Delete phones from NAV/MMI head-units
4. HomeLink - Erase all codes
Last edited by Tesla1856; 01-24-2021 at 12:27 PM.
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01-24-2021, 12:34 PM
#4
Three Wheelin'
Thanks for the report.
Other thing is, why $53 ? Unless you were using Concierge (we never did) ... well, only (larger) yearly subscriptions were ever billed when we had the 2014-MDX all those years.
Never really liked how they kept "the card on file" and there was never really a proper secure website for billing.
When we traded the MDX away, I called and cancelled it. Inside the App it said the subscription was cancelled/expired which had to suffice because I didn't have the MDX any more to look on it's menu.
This was the first vehicle to trade-away with this level or tech and subscriptions. So, heads up to others ... these are the things I found that need attention when you sell/trade now-days:
1. Subscriptions for Connected Services and Apps (AcuraLink, Audi-Connect, etc.)
2. XM-Radio - Cancel or suspend this vehicle's radio (After new-car trials end, I move them inside my existing account)
3. Delete phones from NAV/MMI head-units
4. HomeLink - Erase all codes
Other thing is, why $53 ? Unless you were using Concierge (we never did) ... well, only (larger) yearly subscriptions were ever billed when we had the 2014-MDX all those years.
Never really liked how they kept "the card on file" and there was never really a proper secure website for billing.
When we traded the MDX away, I called and cancelled it. Inside the App it said the subscription was cancelled/expired which had to suffice because I didn't have the MDX any more to look on it's menu.
This was the first vehicle to trade-away with this level or tech and subscriptions. So, heads up to others ... these are the things I found that need attention when you sell/trade now-days:
1. Subscriptions for Connected Services and Apps (AcuraLink, Audi-Connect, etc.)
2. XM-Radio - Cancel or suspend this vehicle's radio (After new-car trials end, I move them inside my existing account)
3. Delete phones from NAV/MMI head-units
4. HomeLink - Erase all codes
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