Originally Posted by mocfam10

Honda Corporate has not been a great partner through this recall. When my 2016 TLX had the rod bearing failure, I told my Acura (Vandergriff - Arlington) dealership that it should be a recall (August 2023). I found too many Acura owners who all experienced the same issue right around the same mileage point. So after paying out of pocket for the service, Acura issues the recall. No surprise there.

It took a few months before I could even submit a reimbursement request. Once I was finally able to submit a request, the only form of communication I received was an email with the case number. I would call weekly for an update, and for about 2 months, the only update was that it was still in review.

I received an email that my case was approved and that they would be mailing a check in 2-3 weeks. Interesting enough, I received that check 6 days PRIOR to the email communication. And the check amount was less than what I paid for the service. It took another 3 weeks to get my case worker back on the phone to open an inquiry on why the check was less than the service paid. She told me that they cannot provide the details and it was for internal use only. So, Honda was able to calculate the reimbursement amount, somehow, but can't tell me the details or provide the parts that were covered under the recall. I have the full invoice, so if they could just tell me which parts are covered, I can reconcile the difference myself.

I'm getting no where with Honda on this Acura recall at the moment. My case worker won't provide any details other than saying, "you get what you get" and that a supervisor will tell me the same thing. So I requested that a supervisor call me back and discuss my reimbursement, but she just keeps repeating the same thing over and over again....They can't provide the details for the reimbursement. In order to escalate above her, she has to open an escalation ticket. There has to be another number or department I can call to open an inquiry. After 17 years of ownership, this last car will be the end of the line for me with Acura. I loved the Brand for almost 2 decades with no issues until my 2016 TLX. So many issues and they refuse to make me whole. I just don't understand the rationale.

Originally Posted by fiatlux

Therein lies my main beef with Acura. The cars generally have few problems, but when they do have problems, Acura/Honda corporate will try to weasel their way out taking care of the customer.

Originally Posted by stevenpsu

That is interesting. Can't understand how Acura didn't focus on that for at least the base model and Aspec. I have an 18 Aspec and was looking into the 24 aspec but worried about MPG's.