Acura 3rd in Harris Poll
#1
Acura 3rd in Harris Poll
Acura place 3rd in the 2016 Harris poll award! Not bad just behind Lexus and Porsche in the Luxury car category.
The Harris Poll - 2016 Harris Poll EquiTrend® Rankings
The Harris Poll - 2016 Harris Poll EquiTrend® Rankings
#4
I have no idea what the criteria is for this poll. Tesla owners are practically a cult, I can't imagine them criticizing thier car in a poll.
- Lexus Vehicles
- Porsche Vehicles
- Acura Vehicles
- Mercedes-Benz Vehicles
- BMW Vehicles
- Tesla Vehicles
- Cadillac Vehicles
#5
People who want to be Tesla owners are a cult. Teslas in and of themselves are incredibly unreliable.
#6
"Despite the problems, our data show that Tesla owner satisfaction is still very high: Ninety-seven percent of owners said they would definitely buy their car again. It appears that Tesla has been responsive to replacing faulty motors, differentials, brakes, and infotainment systems, all with a minimum of fuss to owners.
And Tesla’s attention to customer service has been effective. Almost every survey respondent made note of Tesla’s rapid response and repair time, despite the lack of a traditional dealer service network. For its early adopters, Tesla has made a practice of overdelivering on service problems under the factory warranty, as noted by these owners:
“A minor amount of play developed in the differential gears. Tesla replaced the entire drive system. Remarkable service!”
And:
“Had a creaking ball joint in the driver[-side] front lower control arm. Tesla replaced it the following day after they were notified.”
When asked for a comment, a Tesla spokesperson said in an email, “Close communication with our customers enables Tesla to receive input, proactively address issues, and quickly fix problems. Model S over-the-air software updates allow Tesla to diagnose and fix most bugs without the need to come in for service. In instances when hardware needs to be fixed, we keep the customer’s convenience and satisfaction top of mind.”
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