black2010tl

so i found out that my acura had a paint defect on it , and after a hard time at acura , they painted my car " now i see dust underneath the paint on the trunk , roof, they burnt the paint on the hood from buffing to much , and theres fish eyes on the side of the car , they told me that they painted the whole car . they didn't paint my side skirts my trunk panel , my roof antenna , they messed up my inside of my car too with dirty hand prints on the roof inside my car and more. so should i get a lawer? cause they are denying it and they won't give me my money back, let me know what you guys are thinking

weather

First if all....Acura did not mess your car....the dealership/repair shop did. Secondly, where did you have it repaired? Did you talk to the shop/dealer and showed them your concerns? Were you calm or did you lost it on them, because you know, people will get very defensive if they are confronted. Do you have pics you can show us?

dirtyo2000

How does acura have a paint defect. Did it affect just your car?

potmilkz

im so lost.. so you want money back for your car? or did you pay for something to be painted?

Kenstlshawd

iTrader: (2)

Maybe he's talking about the paint defect from the factory that affected your TL. Regardless if it's the factory defect or him paying for a paint job it shouldn't come out all "dusty". OP talk nice and firm with the dealer and see if they will fix everything. If not then you can always resort to the legal way. Good luck.

g37guy01

I'm not sure there is a practical difference between dealership and Acura.

TLtrigirl

iTrader: (1)

in actuality the repair shop that worked on your car is the primary handler of your vehicle. most dealers sublet the work to shops they have relationships with. so, acura corp had nothing to do with the repair of your vehicle. perhaps they were responsbile to the initial defect. the dealer itself....if they are trying to cover for the shop they sent your car to then the dealer should be ashamed of themselves and have more pride in taking care of their customers. certainly your personal attitude can also influence how you will be treated. OP sorry you have to deal with this stuff. it's never any fun. hope you are able to get this resolved without involving lawyers. i would speak to the service manager or even the GM of the dealer and express your concerns firmly and calmly. spouting off on them won't get you anywhere as much as you want to bite someone's head off for the crappy work that was performed on your car. good luck.

Edward'TLS

The OEM car has paint defect straight out from the factory. This is Acura's responsibility.

Once the dealership sent the car off somewhere to have it repainted, it becomes the dealership's responsibility; unless the dealership sent the car back to the Acura factory.

black2010tl

Man ill put it this way so all of yall understand, i just want my money back , they ruined the car i was told by "4" auto bodys that this is the worst paint job they saw " hack work is the word they used ". And acura sent the car to a hack ass auto body . Am i crazy for asking for my money back ? Or would you guys let the very same auto body touch your car again ? And they didnt just mess up the paint , my inside of my car is messed up to . My doors are messed up when im driving loud rattling i hear coming from my doors. Anyways let me get everyones input , thanks

Kenstlshawd

iTrader: (2)

If you are taking your car to other body shops then get an estimate from them stating what is wrong with the paint and what's needed to correct it. Show this to the dealer and they can call the body shops to confirm that the paint is not done properly. Another option is to take this directly to Acura corp. Call Acura and see what they say.

potmilkz

lol judging from your other threads.. it seems like you no nothing about cars..

you just dont demand acura to give you your money back, it is a legal process that has to be done.. you have two options.. start legal procedures or go to another acura dealer and have them repaint it again. I had the same issue, thing is i kept in touch with the body shop that painted my car the whole time, i stop by the shop every 4-5 days to check on my car, it was 10 mins from my house so i had no problems to do so.. also i can give my input to the body shop on what problems i had or see..

Mr Marco

How many times are you going to start a thread on this same subject, black2010tl?

aIRpeACE

iTrader: (2)

be a little more educated and handle it like a grown up adult.

first of all, take some pics and post them here so we have a basic idea what you're talking about.

be calm and talk to the dealer first to see what could be done to resolve this. you can't just go in and ask for your money back because of the paint job.

Mr Marco

Missed this part earlier...

Dealer did this to my car when they fixed a leak from the roof rack in the RDX. Pretty much a bunch of goons at the body shop. Try some carpet cleaner on the headliner.

vivmike

Reminds me of the Little Ceaser's commercial when u show back up at Acura dealership:

Acura salesman: "ooooowwwwned!!"

They call the body shop on speaker phone. Dude that did your paint: "ooooowwwwwned!"

You go get a lawyer, he replies: "ooooowwwwwned!!!"

You get in the car to go home, the car Navi system: "oooowwwnned!"

emanon256

I had this problem too once. Dish soap and water took care of it. Not a big deal.

And since it hasn't been said yet:

Mr Marco

Good point^ Where are the pics OP?

weather

^^ More importantly....where is the OP?

black2010tl

hey after the long fight with Acura , they lost , i won . i got 100% of my money back , no lawyer needed, i them by there balls and they knew it. All i had to do was to play one voicemail to general manager i had from them admitting that they knew about the defect on the car when they first sold me the car , but its all good =] done with Acura . Thinking about getting a s5 or a m3

vivmike

Your going from a TL to "thinking about" a S5 or M3. Lmfao! An M3, V8 beast, would have been my first choice.

See ya, squirt.

potmilkz

if you think you will have a problem free car with a s5 or m3.. you better think twice.. those are some troublesome cars.. and as i said earlier.. it seems you dont know jack shit about cars.. id stick with a civic si if i were you.. those things are impossible to break.

weather

^^ To be honest, I am doubting the credibility of this thread so I wouldn't worry too much

Quigaboo

I call Bullshit on this one...... Maybe I am reading this wrong but "ACURA" is going to give you a refund check on a 2010 TL when we are almost in 2013????? Dealerships are owned privately and are basically a franchise. I can not imagine that in any way that Acura or a Dealership is going to just hand over a stack of cash you agreed to give them without at least having made a solid attempt to correct the issue first. Even the Lemon Law gives them 3 chances to correct it before they have to refund the money!


My A4 had the paint damaged at the dealership once when it went in for service. The attempted to correct it but did not do a great job as my car had looked new when I brought it to them. After a short discussion with the service manager that agreed to pay for the car to be repaired by a body shop of my choice as long as the price was reasonable. 5 days later the car looked like new again and they gave me check.


I would love to see you actually post a picture of the check here!

jim_c

Slightly off topic and probably irrelevant comment by me but I just want to say that a competent body shop can do a fantastic job. My wife smashed up the front end of her Camry from the rad to the windshield. $7,000 later it looked like a new car again. It was problem free for another 8 years and we put 300,000 km on it. You would never tell that it had been repaired. But I could tell from the minute I met the owner of the shop that it was going to be good.

NwTSXmt

Not so sure.. Acura after sale service...SUCKS...Enjoy your new ride OP

ngravatt

sales sucks. i still dont have my damn owner's manual when i got the car in August (new) with the radio unlock codes.

service dept is usually pretty good. the one in memphis and the two here in houston have been pretty good. everytime i have an issue i just call up the service dept and talk to them directly and they tell it to you straight.

i agree with everyone else, there is no such think as a trouble free car. also, any body shop that does 'authorized' work from Acura covers it with a lifetime warranty. so they should have redone it. what good is getting your money back if you car is still a POS.