I purchased my 05 NBP TL on 10/22/05, and have faced nothing but problems w/ the dealership, and now my car. I drove 100 miles to this dealership because of the great deal I was supposedly getting. I ordered Lojack and window visors, but they wouldn't be able to install the items until 10/29. I was totally fine w/ that, and drove my car in @ 9:30am on 10/29. 1pm rolls around and they call me saying that the Lojack tech called in sick, and when they opened the visors from Honda, one of the visors were missing. Now they would have to call me to let me know when the new part would be in so we could schedule another appointment. It's now 11/1 and still no word. Amazing since American Honda is about 10 miles from that dealership.

Now, Let's go back to this great deal I was getting. The agreed upon purchase price of the vehicle $30,000 + t&l. I was going through the finance agreement, and the finance manager put down $34,000 (Now I'm really annoyed!). I called them up last night and he said that no one told him (who pays more than sticker price), and just to come in and they would fix the problem.

Now today, I was taking my daughter out of the back when I noticed 2 pinhead sized rust marks on roof of the back passenger side. They are VERY VERY small, but damn! The car is only 1 1/2 weeks old w/ 1200 miles. I've only bought Honda made cars in the past, but this is getting really silly. I ran my finger over the spot and I can't feel anything, so I think it's under the clear.

Now, I'm not expecting the car and my experience to be perfect w/ the dealership, but this is just TOO MUCH. I'm now starting to regret my choice of getting this car. I was debating between this and an IS350. I'm starting to wish I got the IS. I love the car, but enough is enough already.

 

i would have went with the IS350 not cause i don't like the TL...but the IS350 Loaded is a better car...but is also around 10k+ more

 

I could've gotten a deal @ Lexus. The GM of the Lexus dealer where I was gonna get the IS used to be the GM of the Acura dealer where I got the TL. He's a good friend, so I had him call the dealership to get me deal on the TL.

Even though I like the new IS, I'm still partial to Honda built cars. Now, .......... I just don't know what to say!

 

Hey bro.. not sure how you handle things in person.. but I would suggest you handle this aggressively in person at the dealership since this is the source of the problem. I know you may sound pissed right now.. but that doesnt mean that you can get pissy like this in person. Some dealerships try to take advantage of you.. thats a known fact.. unless you find one that treats you right.

 

Well, I've filed a formal complaint w/ the GM of their corporate headquarters, and via confirmed mail and telephone. I also work for the entertainment industry and have threatened both the corporate office and dealership w/ public humiliation (the have my profession on my finance paperwork to verify employment). I have only just begun to express my outrage.

 

The rust marks could be "rail dust". Get a clay bar and see if that removes the "rust spots". Good luck on the rest.

 

Who in their rightful mind would buy a Lexus IS350 when it is MORE exprensive than the 3 series or the C230 sport package?
When the first IS300 came out it had all the standard goodies (xenon, sound system, spoiler, etc) and cost less than 3 series. Since when did Lexus decide it is better than Benz or Bimmer? I priced it with sport package and it came out to the price of RL almost.
F**K Lexus. I ain't paying so much for Toyota. Especially since I've seen in Russia all these IS300 with right hand drive with Toyota Altezza badges on them. Toyota should get their shit up before they loose the market completely.
TL is so much better. I got mine for 30,500 with free kit and spoiler. An 05 6-speed one month before the 06 came out is not a bad deal at all

 

What crack are you smoking?

Go make a top model fully loaded 330 and tell me what it comes out to. Then take into account the is350 will be discounted soon enough.

Idiot.

 

You've had the car for two weeks and are getting all worked up over a little inconvenience. When you have special ordered parts, ALWAYS call ahead to verify they are recieved in proper order and that the necessary installation crew is available before you take the car in - then no problem.
A little mark in the finish can be dealt with easily by the dealer on a standard service call. Even extremely well built Honda vehicles are still just that -- Human built. I had a minor rattle that was a real annoyance my first two or three weeks, but one short visit (with a free loaner while the car was in) and I had the tremendous vehicle I have now enjoyed for 1 1/2 years.
The TL is absolutely the best bang for the buck out there. Lexus will gladly take an extra 10,000 from you, but I have better things to do with my 10,000. In a year or two as you cruise in your great car, you'll wonder why you behaved so juvenile when you first got it.

 

super this is how these threads turn bad. please just prove him wrong (if you have facts to support it) and be done with it. this is not necessary..

 

Man you made it to the top of their shit list fast!

I can understand your anger, but a formal complaint to the GM and threat to the corporate office and dealership w/public humiliation? Wait til the Service techs hear about this (I'm sure they already have). They'll find "subtle" ways to fuck up your TL now and forever. Like at a restaurant, never screw with the waiter or they'll put a booger, spit in you food or piss in your soup. You've really screwed yourself now.

And in regards to the financing of your TL, didn't you look before you signed the dotted line? This is partly your fault, so are you going to complain to Daddy that you screwed up?

If I were you, forget about having the Lojack and visor installed and have the finance guy deduct that from the total. Go somewhere local. Acura makes a good commission selling Lojack systems and I'm sure you'll get the same deal if you haggle with them.

Good luck and chill a little. You will probably have dash fade and rattles soon, so save your energy til then.

 

Time is money, and for some more than others. I made an appointment w/ this dealership ahead of time expecting SATISFACTORY customer service. Would you call this satisfactory? If you do, you must be one of those that gets bullied around through life. If anything, you need to GROW UP, and handle your problems like a adult. There are businesses that are there to protect consumers from this kind of thing happening, and I intend to utilize all my resources.

 

Do you really think I am worried about them tampering w/ the vehicle? Continuing problems will only lead to this vehicle be labled a LEMON. I don't get it. When you buy a luxury vehicle, isn't that what you expect? Why would you lower you standards any? If you bought your car for $20000 used, or $40000 fully packaged new. I would expect you, and everyone else to have the same expectations of this car. A LUXURY CAR. If I really wanted another car w/ problems, I would have bought another Ford.

And complain to daddy, but sorry. I don't tend to hand my problems like you. That issue has already been resolved between financing and myself. The parts manager, and sales manager both verified the selling price of the vehicle. The GM of the company has also comp'd the full A-spec under spoiler kit (minus the front which I already had) for my inconveniences.

So please, if you have a problem w/ your car don't be afraid to voice your opinion to the company. They are there to serve YOU. Not the other way around!

 

 

Elmer Jr. Only the original Elmer enjoyed his car a lot longer.

 

I was thinking the same thing

 

We have to give Elmer some credit tho. He really had quality issues with his TL.

 

yeah but he couldve handled it alot better than he did. he was just as mad as jdm is now. but it sounds like everything is resolved so I sure hope there arent going to be any "I hate Acura" threads spawned from this..

 

I really have nothing against Acura, and I still love Honda's. I just think this was just one of those flukes that slips between the cracks. It just sucks when it's you on the short end of the stick and having to deal w/ it.

 

No offense, but it sounds like your blaming them for something you should have checked before walking out the door...

 

I'm not sure how anyone can blame the finance department for the cars price. You see the numbers before you sign anything. Again this thread says I'm Pissed and I don't blame you but you should be pissed at yourself not at your dealer.

 

I know this will sound a little crazy....but I find it hard to buy ANYTHING today and it actually be "all I expected". I go to the shop...go home and redo about half of everything because of this or that.....I am just that way. I have high expectations and am often let down by what manufaturers or dealers (cars or not) offer up as "standard" handling or "standard" quality. It usually always leaves something to be desired. #1 - you have to learn this about yourself early and learn to adjust #2 - Know that you are gonna spend more time than the next and dont let it piss you off....you wanna be happy right?

I also encountered those rail dust marks on by WDP, dealt with it. Yep...the dealer will look at you like you have some kind of problem if you go in showing these minor improfections bitching about them...doesnt make you wrong....just atypical. As for the financing....you did sign the papers? BUT....in most states...you have the option to cancel any contract like that within 24-48 hours afterwards if you change your mind. Not often practiced....but I know in our state you can. That is kind of a shared fault deal there....they put down a false figure....and you signed it. I might have considered cancelling the whole thing at that point and getting a car from you buddy or somewhere else?

As for the "great deal" - everybody gets what they paid for? Not that if you would have paid them more...anything would have been different. What I am saying is....pay the extra 10 grand for the Lexus if you are expecting that type of "shouldnt have to mess with it" car....cause I just dont think the TL, as much value that is packed into it and as much as I love it, is that type of car. You are always gonna have to be messing with something if you are totally anal about stuff. Lexus is prone to probs just like Acura is....only they will sit you down in a nice "cumfy" leather chair to make you feel "all important" before they screw- er ah- tell you. If thats what you need....pay the extra money. I do note though....that the Lexus you are looking at is TOTALLY made in Japan (I think it said 99.9% Japanese Parts and assembled in Japan too) so the comparison is really not there. While I really am all for USA and all..im my experience, a car that is made in Japan with 99.9% Japanese parts will end up higher quality than one made or assembled in the USA. Just think about the differences in culture you are talking about....? If you worked for GM and GM had a bad year or produced a bad car....do you feel any shame or responsibility at all as a worker of that company>? In most cases....at the first hand level where it makes of difference....the answer would be no...its not my problem? We could go on forever there...but we just are not good and manufacturing/assembly here in the US.....or at least not as good as Japan in many cases....especially in cars. The TL is a Japanese/American car....the IS350 is all Japanese? (unless I am mistaken - somebody correct me) I love America, but our cars just suck! The TL is the best car I have found that had an American assembler touch made from Japanese parts...I can tell you that!

Bottom line....expect to mess with the little things or pay WAY more money, otherwise you are gonna be one unhappy camper in the long run!

 

They install lojack, but told me installing my remote start/alarm would void the warranty., BS

 

A-Spec guy, I totaly agree with you.
Here in the States once you work for the union, you really don't care what you produce at work. Logic is you gotta show up to work, do something there and you're good to go. So once you don't get fired, that's all you care about.
Some note on US quality. My 2003 Honda Accord 6-speed was a horribly built car. The day I drove it off the lot, the rear headliner (ceiling) came loose. I attached it back, then the squeaking started. I had to put cloth pieces between it and the roof to stop the squeaking. Check Engine light came at 150 miles for no reason (gas cap was tight, I usually fuel myself, don't feel like paying more). And all the time I had the car I encountered numerous problems. I don't want to go into detail which problems my co-worker had with the Mercury Cougar ...
Bottom line is, it's human nature to view everything on the basis of fear. If someone is afraid to get fired for bad quality work produced, they start working better. If they know the half ass work they do would do just fine, so be it.

 

so you know mike too eh? sorry to hear about your problems it seems like honda is getting screwed by making the cars here in the US. So maybe they should start making them in Japan again. I am sure you will enjoy the lexus if you decide to get it......both are great cars.......and if you have the money to get the lexus then go for it.