After installing my iSimple, I decided to cancel my XM subscription since everything they play I probably already have on my iPod. Plus, the merger with Sirius and the ensuing crappy channel lineup with blathering DJs and the absence of stations I liked made my decision very easy.

So my subscription was set to end on Feb. 18. I called on Feb 16 to cancel. I knew I would be put though hell before they would agree to cancel. I was asked the standard why are you cancelling, what can we do to keep you questions. I briefly told them that I was not happy with the channel lineup after the merger. She wanted me to go into painful detail and I declined to go down that path. I informed her that I really just wanted to cancel. Then she came up with the "deals". She offered the $77/yr, 3 months free, etc, etc. I really am not going to listen to it anymore so none of those deals were going to work. After 15 minutes she agreed to cancel my account and prevent my credit card from being billed on the 18th.

Well, I decided to just check on the 18th to make sure they didn't charge me. Of course there it was, a charge for $84 for another 6 month renewal. I called back the next day and got the same "why do you want to cancel crap" which I again forcefully declined to play along with and then I was transferred around and eventually hung up on. Pissed as I was, I waited until the next day, the 20th, to call back. I explained my situation yet again and was told that they were sorry and that they would cancel my account and refund my money with 72 hours.

A week later, on the 27th, seeing as the charge had still not been reversed, I called back. I was put on hold for more than 5 minutes and the guy finally came back and apologized and said he cancelled my account immediately and that the charges would be reversed in 72 hours. Yesterday, March 3, I checked my bank statement and sure enough they finally reversed the charge.

I have no sympathy for this company in their time of financial distress and impending bankruptcy. This is one of the worst displays of customer service I have experienced. Three weeks to cancel an account is unacceptable. If this is how they run the company, then they deserve to fail. I've had other issues when calling them like trying to get off the automatic billing every 6 months. They told me that since my credit card was on file they couldn't stop the auto charges and send me billing notices instead. It really makes me wonder too how much it really costs for them to run this service. They charge $13/mo for regular price service but they are so quick to offer the $77/yr and other deals to get people to stay. I know they've never made money in their existence, so why not charge enough to stay in business and focus on customer service and providing a quality product to keep those paying customers from cancelling.

 

wow this makes me want to cancel my subscription

 

I did the same thing when I got my Isimple and they tried the exact same crap, I cancelled for the same reasons as well, since the merger the lineup sucks. Don't worrry, they will call you in about 2 weeks and offer you some more of the same crap, free this, free that, I told them I want all the stations back and the same formats as before the merger and then I would think about it, "we can't do that, bla, bla, bla" and I bid them good day.

 

Mine runs out in October. I did the iSimple install this weekend... I wish I had done it sooner. Its one of the best accessories I've installed in any vehicle I've owned.