The dreaded nav disc error...what to do?

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Old Sep 26, 2011 | 11:06 AM
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The dreaded nav disc error...what to do?

alright so it's become apparent that i'm another person with a failing navigation unit. i have scratches on the outer perimiter of the nav disc and all the symptoms lead me to this conclusion. (error message on nav screen/scratches on disc)

i know that people have to send their unit's to alpine for $150 or something to get them fixed...but has anyone ever figured out the cause of this ongoing problem? anybody brave enough to attempt and fix the issue yourself?

i'm under the acura-care warranty...should i just let them deal with the problem or will they not touch it?

thanks for any help!
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Old Sep 26, 2011 | 12:19 PM
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have you tried with a different disc? I was getting the error, swapped discs and havent had the error come back.... as of yet.... 3 weeks
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Old Sep 26, 2011 | 01:14 PM
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^i haven't tried a diff. disc...but the thought did cross my mind.

what happens is the mechanism inside the nav drive produces a uniform scratch all the way around the disc itself as it's spinning. so...something inside the unit needs to be tweeked. i just don't know what it is yet.

yours is probably going to start to fail again as well. it's only a matter of time before the scratches appear on your new nav disc. keep an eye on it over time. i would check mine out everytime the error message popped up, it got increasingly worse each time i checked.

now my nav will boot up for a second and then crash out shortly after. really annoying
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Old Sep 26, 2011 | 01:15 PM
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^i agree.


also, sharksbreath... acouple of Houston members navi drive just went as well.
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Old Sep 26, 2011 | 01:21 PM
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^t'word son.

i feel like the majority of nav drive issues are on 07-08 models...from what i've read.

i'm just trying to avoid ripping it out of my car and sending to alpine for god knows how long and spending $158 you know?

what's their address anyway? contact info? i want to speak with them about their process here...
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Old Sep 26, 2011 | 01:26 PM
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Alpine
2012 Abalone Ave Unit D
Torrance‎ CA‎ 90501


Originally Posted by Handruin
I'm just a bit out of warranty with 61K miles which blows.

For anyone else looking this up for a 2007 TL-S, this is the info I have so far:

Alpine Service number: 1-800-421-2284
DVD Drive Ref #: BN417AA
Acura replacement part# ($2745): 39546SEPA51

Address:
Alpine Electronics
2012 Abalone Ave., Unit D
Torrance, CA 90501

Provide:
Check for $158
Name
Return Address
Description of the problem

It'll take 5-7 business days to return it.
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Old Sep 27, 2011 | 02:54 AM
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^ all the info you need Aaron good luck. Btw HAPPY BIRTHDAY Drinks on you

Last edited by acura_dipset_tl; Sep 27, 2011 at 03:02 AM.
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Old Sep 27, 2011 | 06:44 AM
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thanks for that additional info justin...i'm gonna give them a call today.

Originally Posted by acura_dipset_tl
^ all the info you need Aaron good luck. Btw HAPPY BIRTHDAY Drinks on you
thanks oscar!
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Old Mar 1, 2012 | 08:21 PM
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SharksBreath Can you post an update? My CD was erroring and I had to get my battery replaced, turn out now my nav does not turn up at all and my clock is screwed up too...
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