rexwui

Seems like several people have posted problems with HFL incoming calls using the BlackBerry 7100t and 7290. I can't seem to find any answer.

The MID displays the caller ID properly, but it appends "_129" to the Caller ID. Instead of 8005551212, it appears as 8005551212_129.

I just purchased a 7100t a few days ago, paired it with my 04TL. I have the same "_129" problem.

So I decided to check the Handheld ROM version I was using: 3.8.0.112
I checked the T-Mobile website and the latest version is: 3.8.0.128

I did the ROM update, but it didn't seem to fix the problem.

You can download the ROM here.

Does anyone have a clue on this issue? While everything else functions great, this is the only thing stopping me from saying this phone is spectacular.

markl

rexwui,

Like you I am having the _129 problem. Updating my Blackberry to .128 did not fix the issue. While this does not prevent me from using the phone I would like to find a fix. I have look through the howardforums with no luck. Is anyone else having this problem? Has anyone contacted T-Mobile or RIM? Maybe that is the next step.

Mark

rexwui

The Blackberry support number was difficult to find...

Off their website:

A toll-free line is available to provide technical support 24 hours a day, 7 days a week. The toll-free number is 1-877-255-2377. You can also email support@blackberry.net.

Maybe if enough of us call them, they will do something about it. I'll give them a call tonight and fill you all in on the results.

rexwui

Called RIM Support and I was put on hold for over 30 minutes...I gave up.

I called T-Mobile support, and the tech said, (paraphrased)

"I cannot provide Bluetooth support because all cars have different connection results. Bluetooth connectivity results may vary from car to car. Please contact the manufacturer of your vehicle for further assisstance."

Here we go! I imagine, when I finally get to talk to someone at RIM, they will say the same thing.

Call Acura and they say to contact the phone manufacturer if the phone is not listed on their supported devices list.

BOOOOOOOO!

GoBig

I too have the same problem, even though it's through AT&T. Hopefully there will be a fix soon. By the way, the sound quality isn't that great either compared to my Sony Ericsson T68i. Oh well, it sure beats carrying two phones.

dshafiee

I have an 05 TL Navi and Blackberry 7100t with the .128 ROM.

I can make and receive calls, and the battery and signal strength shows on the MID, but incoming calls do not show any caller id. Any ideas?

thanks!

rexwui

Response I received from BlackBerry / RIM Support:

Hello Rex,

Thank you for contacting BlackBerry Technical Support. Our records indicate that your BlackBerry was purchased through T-Mobile. If your organization has subscribed to TSupport, please have one of your named callers contact BlackBerry Technical Support with your TSupport subscriber code. This code is five digits in length and was supplied as part of your welcome package.

Note: TSupport is an annual subscription program providing software maintenance and technical support services for your BlackBerry wireless enterprise solution. Named callers are personnel within your organization who are authorized to contact our support staff. For more information on TSupport, please visit:

http://www.blackberry.com/support/tsupport/index.shtml

If you are not a TSupport subscriber, T-Mobile fields general queries and provides technical support for all BlackBerry related issues. T-Mobile can be contacted directly by telephone at 1-800-937-8997, or found on the Web
at:

http://www.t-mobile.com

T-Mobile can escalate the case to us but unfortunately we do not provide direct support to their customers.



Sincerely,

Rory
BlackBerry Technical Support
Research In Motion Limited
Tel: 1-877-255-2377
Email: help@blackberry.net
Web: www.blackberry.com



More of the run around.

rexwui

I would delete the pairing on your phone and try pairing them again. Make sure you set the device to "trusted" as well. (Settings -> Bluetooth -> Device Properties)

Also, make sure the Blackberry is set to "discoverable" as well. (Settings -> Bluetooth -> Optopms)

Let us know if that works.

dshafiee

I am out of town until Friday, but I will give it a shot. The only settings that was different was my phone was not in discoverable mode.

Thanks for the help!

markl

Does anyone else with a 7100t have the 'RM' or roaming icon light up on the TL's display? Apparently the TL thinks that I am always roaming. The 7100 never indicates roaming on it's LCD.

rexwui

I think all of us with the 7100t + TL experience this. I don't think it's a problem with the phone or the MID, however. I think it has to do with the fact that our phones are running on a GPRS network rather than a simpler GSM network, so the MID thinks the phone is roaming.

GPRS (As defined from the T-Mobile site)
General Packet Radio Service, or GPRS, refers to a new, packet-based wireless communication service that promises data rates from 56 up to 114 Kbps and continuous connection to the Internet for wireless phone and mobile computer users. The higher data rates as well as the "always connected" mode of operation will open the door to many new, non-voice applications and services. GPRS was designed as an enhancement to GSM communications, but will probably be adapted and adopted by at least some network operators using technologies other than GSM.

I hope this answers your question.

ddude

Has anyone upgraded to Handheld 4.0 with the 7100t yet?

Kubrus

i need to find a pc to update

ddude

I have updated my BB 7100t to Handheld 4.0 software and it works perfectly now with my 2005 TL. Everything displays properly. I do recommend removing the pairing of the phone on your TL prior to the upgrading your 7100t.