'04-Navigation Issue

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Old Jan 13, 2011 | 11:06 PM
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'04-Navigation Issue

I'm posting for my friend, who's having issues with the navi in his car. This is what shows up on the nav screen:



He took it to the stealer, and they said they wouldn't look at it unless he paid $300 up front!

Also, periodically, while he's driving around, the navi unit will "reboot".

What is your recommendation? I think he needs to get a new navi drive, but I'd like to get all of your opinions!

TIA!
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Old Jan 13, 2011 | 11:37 PM
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1) Pop the Navi disc and inspect it for gouges/scratches. if none, clean and reinsert to see if it works.

2) Rather than getting a new Navi drive, a number of members pulled their drive units and sent them to Alpine for repair @ $150 + shipping. There are several threads here with the Alpine shipping address, which is actually somewhere in your neck of the woods in the OC, IIRC.
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Old Jan 14, 2011 | 12:11 AM
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Originally Posted by Will Y.
1) Pop the Navi disc and inspect it for gouges/scratches. if none, clean and reinsert to see if it works.

2) Rather than getting a new Navi drive, a number of members pulled their drive units and sent them to Alpine for repair @ $150 + shipping. There are several threads here with the Alpine shipping address, which is actually somewhere in your neck of the woods in the OC, IIRC.
Thanks, Will!

1)He's swapped discs with another, and it's the same result. It's not the disc.

2)I'll let him know!
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Old Jan 14, 2011 | 12:12 AM
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Anymore suggestions?
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Old Jan 14, 2011 | 07:05 AM
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Try popping in a drive cleaner or simply blow some air in the drive

But the rebooting sounds like a bad unit. He should do as someone said and get it repaired instead of handing it over to a dealer.
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Old Jan 14, 2011 | 09:52 AM
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Pull the nav. unit from the trunk and send it to Alpine for $158 round trip. They'll fix whatever is wrong with it no matter the cost and send it back, usually pretty quick too (within a few weeks). Mine is doing the same and keeps getting worse so I'll be pulling mine once I get some free time.
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Old Jan 14, 2011 | 12:06 PM
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Seems like pulling the drive is the popular advice so far.
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Old Jan 14, 2011 | 01:47 PM
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You can always unplug the battery for awhile as long as you've got the radio/nav. codes ready to go. If it doesn't work you'll know
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Old Jan 17, 2011 | 07:58 AM
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so is the alpine route the only thing to do for this?

mine has been acting up the past few weeks, but i'd rather not spend $158 for something that a warranty "should" cover.

07 tl-s, 100k warranty.

thoughts?
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Old Jan 17, 2011 | 02:15 PM
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Anybody?
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Old Jan 19, 2011 | 12:47 PM
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bump for answer.
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Old Jan 19, 2011 | 04:46 PM
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I'm not sure how the warranty works for this type of deal. If you can get it paid for then I'd at least try but I assume it's not a good deal going through the warranty stuff b/c so many people go the Alpine route. You might just search and see what people are doing about that issue...I'm sure someone has had the same question
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Old Jan 19, 2011 | 04:50 PM
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The car is an '04, and he has over 110K on it. I highly doubt any warranty is still in effect.
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Old Jan 20, 2011 | 07:18 AM
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Originally Posted by TL-Noob
I'm not sure how the warranty works for this type of deal. If you can get it paid for then I'd at least try but I assume it's not a good deal going through the warranty stuff b/c so many people go the Alpine route. You might just search and see what people are doing about that issue...I'm sure someone has had the same question
Originally Posted by princelybug
The car is an '04, and he has over 110K on it. I highly doubt any warranty is still in effect.
princely, i think he was referring to me. sorry to jack your thread

tl-noob, i've been trying to search...i guess i'll keep looking.
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Old Jan 20, 2011 | 07:38 AM
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If you're under warranty its a no-brainer, let the dealer deal with it. If you're not under warranty, sounds like the $158 Alpine repair is the way to go (after trying a drive cleaner).
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Old Jan 20, 2011 | 07:53 AM
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^yes, i just didn't know if this would be covered under the warranty. certain items are not covered, knowing my luck this is probably one of those items. trying to figure out if i'm covered before i waste my time dropping my car off.
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Old Jan 20, 2011 | 09:23 AM
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IMO if you don't want to waste time, call the dealer tell them the Nav isn't working and ask if it is still under warranty.
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