pekkieboyz

What service must I be doing at the dealership to get a loaner for a day or two.
I told the service manager that I wanted to get my rattling fixed at the back my car where the audio equipments were and the two visor in the front of the car. She informed me that for these issue they “usually don’t give out loaner” only for oil change.
Was I bullshitted? I’m a pretty fucking smart guy a oil change service would be only 15 mins of time. They would actually give out a loaner for a 15 min service and not a day worth of service.

So my question is. What service did you go had when you had a loaner?

ggesq

iTrader: (1)

sounds like a warranty issue to me and they should give you a loaner for that!

i have received loaners for warranty related items. since i have under 30k miles on my 05 i have not done any major service but i am hoping they give me a loaner once i go in for my 30k service.

ttribe

The dealer where I bought my car has a sign posted saying they will provide a loaner (if available) for any service which requires 2 hours or more of time. Don't know if that's universal or up to the individual dealers (my guess is the latter), but that's what I am seeing here.

lusid

i got a loaner car for the audio rattle issue

jsong83

any warrenty related issue, NOT FOR OIL CHANGES.

sixsixfour

I got an 07 RDX for the front passenger seat rattle last tuesday. it was sweet.

triton3k

I've gotten a loaner for an oil change, b service, rattle issues, and just about anything i bring the car in for so far.
I just tell them i cannot wait and that i have to leave for work.

Wid-TL

Good question! I think it may be at each Dealer's discretion.

Davis Acura in PA used to always give out loaners no matter what, even for oil changes. But recently they told my wife that no loaners are available unless for warranty work ( this was a concern of mine as she's pregnant and we have a 4 year old, and sitting in the waiting room can get hectic.)

I called to question it, and they said that Acura cut down on the quantity of loaner cars they have, so they had to set limits. Whether this is true or not, I don't know. But I'm fair and can accept it.

My problem is that oil changes, with appointments, would typicaly take 2+ hours at this dealership, and I made the service manager aware of this.

Since my discussions with them, the services on both of our Acuras have been FANTASTIC - in and out in an hour for the oil changes.

I have an upcoming oil change and fuel relay recall appointment, I hope I didn't just jinx myself!!

pekkieboyz

thanks guy for all your answer, I'll be going into the dealership and bitching cause i only got 4k on my 06 tl. and they're bitching not givine me a car for rattles!!! I'm also going in to fix a rusting issue as well in the rear bumper right around the edge of the fender!

Indy Paul

I was told by our service manager that loaners are available for all service on a first come first serve basis and by appointment. Essentially, if we wanted to ensure we had a loaner, make an appointment and request the loaner at the time the appointment is made. If we just stopped by, then it would be whether or not they have a loaner available.

lusid

Similar case for me, i called in 2weeks ahead of time, loaner car was granted and off I went.

Werid issue was they wouldnt allow me to drive the loaner if you are under the age of 25..... kinda struck me as odd and more so annoyed as I had to bring my dad in.. I pay the car pmts have insurance and I cant even drive the car.

ankur914

May be state law....they may treat loaners as rentals....?

Indy Paul

It's probably more to do with insurance policy than State Law. Many Rental Car companies will not rent to anyone under 25 either, it's a restriction placed on them by the company that insures their vehicles. Essentially, if something happened to the car while you were driving it, their insurance company would refuse to cover the damage if they knew you were under 25 year old. Seems ridicules to me because most full coverage insurance will cover a loaner or rental vehicle driven by the insured. But what can you say, you're pretty much at their mercy!

On the other hand, my 22 year old daughter has been given a loaner when her 07 Civic was in for service, so it's probably specific to each dealership.

chill_dog

My dealer has the same sign.

blazinginder

BS...dealer should give you a loaner for any service longer then 1 hour.

Tripp11

Definitely a "dealer to dealer" issue. One dealer may and another may not. Don't like it? Take your service business to another dealer.

sunny201

Thats the same issue with me. I hate it though and thats why I dont go there for service. I understand they cant do anything about it because it is an insurance issue. The people at my dealer are pretty cool with me and they told me. I pay the car payments and insurance myself, so it kind of sucks that im buying a car from a dealer that wont allow me to drive the same exact car, or even a lower model like a TSX. Well thats why they dont get my service there. And im not just saying this because I want to drive a rental haha, its because im a busy guy and I cant waste my time sitting at the dealer.

pekkieboyz

Well I called up and Bitched at them (Manhattan Acura) and they said they'll give me a loaner. So i scheudule something with them on friday. Hopefully they dont' give me a jacked car to use and break down. Cause we all know those loaner are abused and the stealership doesn't take good car of those cars!

pekkieboyz

i really don't think it's an issue with anyone being 25 of younger! cause afterall you have your own personal car insurance which in term cover ANY rental or non-rental car you are driving!!!!

so prettyy much the dealership is bsing you on that point!

TL1999

I always get a loaner for oil change at my local dealership

gauravp123

at Smithtown Acura, I always get a loaner for oil changes or whatever

usually though, if I want a loaner, it pushes my appointment out a week or so, if no loaner then I can get an appt pretty quickly....but I always get one!!!!

Bob289

Yea, seems like you got this thing figured out. Usally I just call ahead of time. In most cases they will issue a loaner if you call ahead of time like a week or 2. Just got to be something that will take them like a few hours to complete. But for something like droping off your car all day you should get a loaner. I always did. But only got a loaner once for an oil change, I told them I really needed to do alot of stuff so there comp ride would not cut it.

DejaVu85

they gave me a loaner while they were puttin on my aspec kit on my car..they gave it to me for the whole day

pekkieboyz

I beleive the dealer's are being cheesy about loaning cars out!

WDP-Acura TL

I'm driving a 07'TSX loaner car right now that only had 100 miles. My car is getting a new steering wheel pump and replaced line, new aluminum trim ,back seat is lifting up, and theres a rattling noise coming from the steering wheel. All of these things are covered under warranty. I've had the car since Tuesday and won't get my car back until Monday.

jupitersolo

I've been giving a loaner for having Pohanka, install new rims and tires that I purchased both elsewhere, $98.00. For oil change and tire rotation, I've always waited, but have been offered a loaner.

TL_BLUE

A good dealer who appreciates business will give you a loaner for anything requiring more than 2 hours of work. Acura of Westchester gives a loaner for any repair, never once making a fuss about it. Your dealer bites cow dung!!

desper

Yup,

I got a loaner car and didn't even ask for one the last time my car requied any service that was more than 2 hours too....


desper

ndabunka

Guys, one of the PRIMARY reasons to buy an "up market" car (Acura instead of a lowly Honda) is BECAUSE THEY DO give loaner cars. If the service writer felt they could do the service in a short timeframe (say 1 hour), then I can (almost) understand the no loaner position but my position would be....."OK, no loaner huh? I'll just charge Acura the same rate I charge my clients for Time and Materials work...$300/hour and see how they like that... Personally, I've NEVER had a problem getting a loaner from the local Acura dealer as long as I planned it in advance.

darksom1

Me too man! I have no problems getting a loaner! I think I can get a loaner for a damn car wash at my dealership!