When I first bought my Acura I thought the service was good ... now, I am pissed at the incredibly poor service. I use to have a Lincoln and wow service is not even from the same world.

They have me running around. My spoiler is defective and kinda split in the middle. I had them look at it and said they would replace it. That was at least 3 months ago. I have been calling and going there frequently and no results. Every time I call they mention to me that they will call back. They never do. Everytime I call they have an excuse why they don't have the spoiler yet.. 3 MONTHS AGO AND AT LEAST 30 CALLS LATER !

I agree with everyone saying acura service is very poor.

Btw i am in Canada.

What can I do. This is going nowhere and has a customer I am entitled to decent service. what course of action should I take ?

 

Call corporate. As far as customer service goes, not all dealers are bad. My experiences have been great.

 

i have a feeling dealers in the States are better. i atleast hear a few good things along with the bad about the US dealers, but up here, they all seem to be horrible with no good stories to mention.

and i'd call acura canada and see what they say

 

calls are easy to avoid or forget- you may be asking service dept- who has nothing to do with it.
Often if they are still waiting for a spoiler to be shipped- from the states- it could be hung up in customs or gotten damaged along the way and had to reorder
When they have no news, they dont call- they hate telling you its not there yet.
You would not believe the amount of calls parts handles each day
It will be there when it gets there- not much can be done besides verifying it was shipped at some point from Acura warehouse

Go in person and speak with the PARTS manager- thats who is going to be able to help you.
If that doesnt help - see the General Manager of the dealer and express displeasure if part was never ordered (example)
If that doesnt help its time to call and write corp
There is a thread with those contacts somewhere here- or google it
not same as usa
Good Luck

 

After about 1 month of waiting I am now speaking right with the manager and it's not going any better. Even worse they admitted that they added an aftermarket spoiler instead of genuine acura parts to my car. I said well u better replace it with acura parts. The manager told me... can't do it was an aftermarket so we are going to put another after market. I had the spoiler installed when I bought the car and i mentioned I wanted acura parts. ...

 

Do you have the old receipt to prove you had OEM installed?

 

no when i bought the car I said I want the spoiler included at that price and I want acura parts... so no receipts

 

Definitely call Corporate. I just called them today to complain about my dealer in Toronto. Main toll free number is 1 888-922-8729

 

so in order to make the least cost to them on the sale- an aftermarket spoiler was installed and thats what they can replace
That was a sales dept or parts dept decision at the time- whether based on easy to get or cheaper,,,

Its time to call Corp

 

find the sales invoice/contract- it should list what they installed for you

 

I feel lucky never had a problem with my dealer

 

Alright looks like I will call corporate ! thanks guys

 

the person who answers the phones is just that and no more- they write down what you say- open a case file for you and a real acura manager looks into it and call you back
Provide names where possible- dates- anything you have
Disregard anything negative they say- they are not acura managers

 

I generate some Goodwill in advance by taking a few boxes of ice cream sandwiches or similar- donuts in the morning,,something `for the shop` and make sure parts dept gets some direct from you if you plan to buy things from them
Can result in a 10% discount for a 5 dollar investment~ and more help from service
I get test drives with a tech anytime I need

They always remember the customer who brings a thank you gift, or gives perfect 10s on surveys and states names of helpful staff--that gets bonus money in their checks

 

I assume that you are dealing with Camco?

^BTW...good advice above. I always bring in a few coffees and a pack of donuts for the Service Writer and Techs...and they always remember me, worth the extra $8.