Loaner car got rock chip

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Old Mar 15, 2011 | 08:42 AM
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Loaner car got rock chip

I got a loaner car last week when I had my car in for service. I got a rock chip in the window and I didn't say anything to the dealership.

Should I be concerned that they might file claim to my insurance?

does anyone have any advice? should I come to them and just pay for a new windshield?

thanks,
Larry
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Old Mar 15, 2011 | 08:45 AM
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Sounds like normal wear & tear to me. Rock chips happen. I think you will be fine. I don't think you should call and them and offer to pay for a new windshield.
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Old Mar 15, 2011 | 08:55 AM
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cover it with sover dirt/mud when u take it in
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Old Mar 15, 2011 | 09:00 AM
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how obvious is the chip? is there a crack with the chip?? all they have to do is run the car through the wash and the wiindshield will continue to crack if there is one.

you could tell them, to be nice and they can get the chip fixed (depending on location) on your buck (that's like $100), or plead your ignorance. what rock chip?? that was there when i got the loaner.
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Old Mar 15, 2011 | 09:04 AM
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It's really up to you...do you believe in karma? What if they returned your car to you with damage and didn't say anything about it, how would you feel? With that being said don't worry about it lol.
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Old Mar 15, 2011 | 09:35 AM
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Originally Posted by lamvu
I got a loaner car last week when I had my car in for service. I got a rock chip in the window and I didn't say anything to the dealership.

Should I be concerned that they might file claim to my insurance?

does anyone have any advice? should I come to them and just pay for a new windshield?

thanks,
Larry
Really? You have to ask us? Man up and be honest with them.
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Old Mar 15, 2011 | 11:05 AM
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i would say if they dont call you, don't mention it ... rock chips on a windshield are normal wear and tear IMO
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Old Mar 15, 2011 | 11:56 AM
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Being honest is the best policy. I would think they have insurance to cover that.

Since you are asking for advice, it must be on your mind. Do yourself a favor and give them a call, it would have been better to be open initially.
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Old Mar 15, 2011 | 12:09 PM
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Originally Posted by lamvu
I got a loaner car last week when I had my car in for service. I got a rock chip in the window and I didn't say anything to the dealership.

Should I be concerned that they might file claim to my insurance?

does anyone have any advice? should I come to them and just pay for a new windshield?

thanks,
Larry
is it a tiny chip like you would get on paint or is it an actual grouping of scratches. If the latter, I'd tell them so they can get it repaired before it spreads and becomes a very large crack!
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Old Mar 15, 2011 | 12:24 PM
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It's wear and tear but since its on your mind maybe you should, do it then..

but depends on how big it is..
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Old Mar 15, 2011 | 12:39 PM
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does your insurance have rock chip coverage? Geico will come out and take care of any rock chips I get for free. For them it is cheaper to treat the chip to prevent it from becoming a crack in the window.

So if I were in your shoes, I would call my insurance, have them send somebody out the treat the chip, then feel free to tell the dealer about getting it treated.
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Old Mar 15, 2011 | 12:45 PM
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I think this is an after-thought and the loaner is already returned.
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Old Mar 15, 2011 | 01:57 PM
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its honestly not that big of a deal IMO ... they probably really dont care, as like said above its normal wear and tear
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Old Mar 15, 2011 | 02:54 PM
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^So if I borrowed your car, a rock chipped your window and I didn't say a word to you, it would be cool with you?

I would accept it as being wear and tear, but not telling me would not only aggravate me, but you would NEVER borrow anything from me again.

Loaners are good faith gestures.
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Old Mar 16, 2011 | 11:34 AM
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haha it was an after thought about calling it in - I talked to another service rep in at the dealership and they said don't worry about it - the guy noticed and didn't mention it to me because it's normal wear and tear.

thanks for the advice guys!
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Old Mar 16, 2011 | 12:20 PM
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Good deal. It probably would have bugged the hell out of me if I didnt talk to one of their guys.

I see no consequence..rock chips happen and you had no control over it.
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Old Mar 16, 2011 | 12:32 PM
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Originally Posted by KN_TL
Being honest is the best policy. I would think they have insurance to cover that.

Since you are asking for advice, it must be on your mind. Do yourself a favor and give them a call, it would have been better to be open initially.
I'm sure the dealer has insurance against this type of thing.

Originally Posted by lamvu
haha it was an after thought about calling it in - I talked to another service rep in at the dealership and they said don't worry about it - the guy noticed and didn't mention it to me because it's normal wear and tear.

thanks for the advice guys!
At least you ended up doing the right thing.

I disagree with it being wear and tear, though. A pitted windshield is normal, but a chip that turns into a crack IMO isn't, and should be treated seperately. That's why insurance companies have coverage against it.
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Old Mar 16, 2011 | 12:53 PM
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Originally Posted by ggesq
Sounds like normal wear & tear to me. Rock chips happen. I think you will be fine. I don't think you should call and them and offer to pay for a new windshield.
I agree. Rock chips happen. I don't think there would be any liability.
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Old Mar 16, 2011 | 02:21 PM
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Originally Posted by KN_TL
^So if I borrowed your car, a rock chipped your window and I didn't say a word to you, it would be cool with you?

I would accept it as being wear and tear, but not telling me would not only aggravate me, but you would NEVER borrow anything from me again.

Loaners are good faith gestures.
yes i would be okay with it, its normal wear and tear u didnt do it intentionally
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