Originally Posted by contraryan

I'll have to agree with the OP. I was in the market for a TSX last year and called Keyes on the phone and spoke with the sales manager of all people. He told me he had the one I wanted in stock (black on black 6mt -- only 1 in California according to all other dealers). I drove all the way down to van nuys only to hear him say "oh, I thought you said you wanted the TL on the phone". Granted the guy didn't speak great english, TSX does not resemble TL in any language. After tryign to talk me into buying a TL, I got up and walked out on him.

Terrible experience.

Originally Posted by bored7one4

What ever you do don’t buy from Keyes Acura in Van Nuys out side of LA, Ca. The sales men and Manager there are rude and a bunch of jack ass. I got a quote from Santa Monica Acura for a 05 TL with Navi for the out the door price of 34,211.16 which is a very good deal but they didn’t have the color I wanted, only black on black. I was hopeing to pick up anthracite from them but they said they will get it in at the end of the month maybe, but are currently sold out. I called up Keyes three times and ask if they could match any offer I get from other dealership and all three difference sales men said they will match the price. I drove from home to Van nuy about an hour away and when I got there, we found the TL with the color I wanted, so we walk back to the office and talk about pricing. When I show him the email of what Santa Monica Acura offer me watch states out the door price is 34,211 with mud guards, he took me email and show his manager and 5 min later him and his manager came back and said they price does not include wheel locks and destination charge. So he added $101 and $615 to the price of 34,211 which made it around 35 k out the door. I was like WTF does out the door mean?? How can wheel lock and destination not be added? Out the door price mean final price right? After I spent over 5 hours there and my GF got tired but she really wanted the car so we got the price down to 34,800 out the door if I promise to let them finance me. I have very good credit over 750 and my GF which is average. With both our names on the car they came back with 7.89 for 60 mos. I was like WTF!!! I got really mad cuz I just pick up a 00 Lexus RX300 2 mo before this and our APR was only 6.45 for a used car. (I was told use car APR is much higher than new cars) Lucky we got our own financing from other bank so we decided to take there offer and re-fi next month. They said they don’t make anything off the financing at all which is a bunch of BS.
I do not recommend this place for any car buying at all, this place is all about making money and not keeping there word about matching other offer. They just want to get you down there and waste your time and hopefully you will get tired and give in. They avoid question that they don’t want to answer like when I ask them if they would match the offer if I show them an email stating that wheel lock and destination is included in the OUT THE DOOR PRICE I got from Santa Monica Acura for 31,690 before they lowered it to 31,450. “He said for that price it not valid” and walked away.

Originally Posted by 03CoupeV6

I've gotta drop my TL off at Voyles on Saturday for a new transmission. I checked the fluid today and it smells a little burnt. It's shifting is getting more and more erratic.