The end of my vibrating tire saga
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From: Chicago
The end of my vibrating tire saga
I received a call on Tuesday from my dealer, out of the blue, telling me "Your new tires are in" and "call to make an appointment". I had replaced my vibrating EL42s on my own nickel a couple of months ago with Michelin Pilot Sport A/S.
I called the Customer Relations Manager at the dealer, and spoke to her about how I didn't need the tires but I did expect compensation since Acura was now admitting a problem after months of denial. She assured me that the service manager was aware of my situation and that he would call me the next day with arrangements.
The service manager called me the next day as promised and told me that I was one of nine customers from that dealership who had complained of the vibrations. He said that Acura was only offering new tires, and no compensation to people like me who had replaced their tires themselves. He went on to offer me a check in the amount of the dealer's cost of the new tires, $396, as a good will gesture from the dealer. I countered that the Michelins cost me $667 total (with tax), and that since they were about $50 per more expensive at retail than the HEL-42's, I would accept $200 less than that and call it a day. He accepted and is sending a check.
Acura handled this and continues to handle it (from a corporate standpoint) about as arrogantly as they possibly can. My dealer, though, recognized that Acura had done wrong by their customers, and were willing to make amends.
The service manager was very polite and professional, almost even congenial with me, even though I had criticized him pointedly in a letter to the dealership's owner. He apologized for how I had been handled in combination by ACS and himself, and I respect him for that.
Mike
I called the Customer Relations Manager at the dealer, and spoke to her about how I didn't need the tires but I did expect compensation since Acura was now admitting a problem after months of denial. She assured me that the service manager was aware of my situation and that he would call me the next day with arrangements.
The service manager called me the next day as promised and told me that I was one of nine customers from that dealership who had complained of the vibrations. He said that Acura was only offering new tires, and no compensation to people like me who had replaced their tires themselves. He went on to offer me a check in the amount of the dealer's cost of the new tires, $396, as a good will gesture from the dealer. I countered that the Michelins cost me $667 total (with tax), and that since they were about $50 per more expensive at retail than the HEL-42's, I would accept $200 less than that and call it a day. He accepted and is sending a check.
Acura handled this and continues to handle it (from a corporate standpoint) about as arrogantly as they possibly can. My dealer, though, recognized that Acura had done wrong by their customers, and were willing to make amends.
The service manager was very polite and professional, almost even congenial with me, even though I had criticized him pointedly in a letter to the dealership's owner. He apologized for how I had been handled in combination by ACS and himself, and I respect him for that.
Mike
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TLDude876
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Dec 28, 2016 03:18 PM