I have just e-mailed the administrator to remove the e-mail address of the GM from the dealership, from the above post.

SORRY

 

Steve:

You're wrong and, frankly, I'm more disappointed in your behavior now than I was about Bradshaw Acura's behavior in your original post.

The GM did absolutely the right thing for you to make things right, and I applaud Mr. Domen for doing this. As stated yesterday, Acura is a terrific brand and they'll always do what's right for their customers. You've taken your gripe and your conversation with him public and then, unfairly, smack him around again after he accommodated you. He has every right to be unhappy about you posting his emails with you here. That's a violation of trust and very unproffessional on your part. He's got bosses and every Acura dealership in the US knows about this site. You shouldn't have done that to him, period.

You may feel a modicum of satisfaction in your behavior in true tit-for-tat fashion. I find it disrespectful and self-defeating.

BJ

 

Hi BJ,

I respectfully diagree with you.

I want to present a full and fare presentation of everyone's view on this issue, so that is why I post the information.

Further, one of the main reasons I chose not to go through with the deal is that Mr. Domen made ZERO, let me repeat that, ZERO mention of any of the ethical issues that I raised in my post and the letter to him.

This, in my opinion, showed the 'desire' (or lack of it) to acknowledge the problems and address them.

As I have said in all my communications, price is not the issue, yet that is the only issue the GM raises. So should I see this as being an attempt to buy my business back ?

Mr. Domen did not make good, as the price did not need to be altered.

I do acknowldge and respect his gesture to reduce the warranty price, but the price he quoted was also $250 higher than was agreed yesterday, as I wanted to cancel the wheel order as they, with the tires, were >$700 more than I could get them from elsewhere.

Again, BJ, I respect your thoughts, but these are my reasons why I think you are wrong.

Lastly, forums are a tool, just as are letters, e-mail and fax, for communication. If anyone communicates via these forms and does not mark their communication 'private and confidential', then they must be aware that anything they say/print may be passed to others. Mr. Domen was aware of this posting and I would believe that the e-mail clearly presents his view of this matter, as such, I have no problems in presenting it here.

And, of course, he is free to post a reply.

Steve.

BJ, the original post states the delears name, so everyone can find out who is the GM at this dealership, posting the e-mail does not increase awareness or knowledge of anyone who wanted to know who was responsible for this dealership.

 

Steve:

I don't think you had any obligation to discuss the problem with the GM before posting here. If what you said truly did happen (and I have no doubt that it did) then you have every right to post your experience. If it were the inverse and you had a GREAT experience at Bradshaw, I'm sure the GM wouldn't say anything about being disappointed with your posting of a good review.

While he might be disappointed in your original post, he did say that he understood your frustration which led to your post.

Regardless, good luck with your car shopping and make sure you get your $400 back.

 

I would suggest not buying from that dealer given your experience. How do you know when you can trust them given their behavior thus far?

There are other, though less convenient for you, dealers that can get the car for you. There are people on this board in your area who can give you names of sales people/dealers known to be good, so I'd go with that.

Good luck.

-r

PS - Beware of people that write messages in all CAPS.

 

Give me a fax number and I'll show the bill of sale for an '03 in Jan. of 2003. Please show me a redesigned article of a 2004 on Jan 13th.

 

http://www.acura-tl.com/forums/showthread.php?t=82055

Enough said BITCH!

 

BritBoy - If you venture up to Charlotte, go see Mark Rossi at Hendrik Acura. He gave me a pretty good deal - mainly on my trade in, and Hendrik auto group is well known as extremely reputable. It's worth the 1 1/2 hour drive.

 

I'm a former USC grad...just curious what subject you teach?

BritBoy,

Congrats on sticking it to the dealer.

 

I agree, here's an internet quote from them...


Good morning!

I hope you are having a wonderful week so far! It's a beautiful day and we expect a lovely weekend! I have additional vehicles ready to sell, so let me know if you want to come in! I can promise you'll leave here happy!

If you are looking for an excellent special, todays update is one to print out! The sales department will be open on Monday, Memorial Day!

All specials below expire on June 3, 2004 at the close of business.

MEMORIAL DAY WEEKEND SPECIAL!
IF YOU PURCHASE BY CLOSE OF BUSINESS ON MAY 31, 2004, TAKE AN ADDITION $200.00 OFF THE CURRENT DISCOUNTED PRICE!

New! 2004 Acura TL
Lease Special: 2004 Acura TL Automatic- $399 per month plus tax, $3,938 plus tax due at signing, 48 months, 12k miles.

'04 TL Automatic or Manual
Vehicle Price $33,195.00
Internet Discount $ 1,050.00
Total Selling Price $32,145.00 plus tax, tag, and documentation fee.

'04 TL with Voice Activated Navigation System
Vehicle Price $35,195.00
Internet Discount $ 750.00
Total Selling Price $34,445.00 plus tax, tag, and documentation fee.

'04 TL A-Spec Package
Package Includes 18" Accessory Wheels & Tires, Acura Sport Shocks and Struts, Full Underbody Spoiler Kit, Rear Deck Lid Spoiler, A-Spec Steering Wheel, A-Spec Trunk Badge
48 Months, 12,000 miles annually, Approx. $3,943 cash down.
ONLY $499 plus tax per month!

************************************************** ***

2004 Acura 3.5 RL Navigation
MSRP $46,100.00
Internet Discount $ 8,200.00
Total Selling Price $37,900.00 plus tax, tag, and documentation fee.

************************************************** ***

New! 2004 Acura TSX:
Lease Special: 2004 Acura TSX Automatic- $299 per month plus tax, $3,838 plus tax due at signing, 48 months, 12k miles.

2004 Acura TSX
Vehicle Price $27,035.00
Internet Discount $ 750.00
Total Selling Price $26,285.00 plus tax, tag, and documentation fee.

************************************************** ***

New! 2004 Acura RSX: - All Trim Levels - $1,134 off
Lease Special: 2004 Acura RSX Manual Cloth- $199 per month plus tax, $2,768 plus tax due at signing, 36 months, 12k miles.

Lease Special: 2004 Acura RSX Type-S- $229 per month plus tax, $2,768 plus tax due at signing, 36 months, 12k miles.

Lease Special: 2004 Acura RSX Type-S ASPEC- $299 per month plus tax, $3,338 plus tax due at signing, 36 months, 12k miles. A-Spec Package Includes - 17" Wheels and Tires, Acura Sport Springs, Shocks and Struts, Large Rear Wing Spoiler, Full Underbody Spoiler Kit, A-Spec Badge, Titanium Interior Trim, and Titanium Shift Knob.

************************************************** ***

New! 2004 Acura NSX: - 1 In-Stock - Berlina Black with Onyx Interior - $5,000 OFF!!
Lease Special: $799 per month plus tax, 7,500 miles annually, $2,837 plus tax due at signing. Quote includes first payment, acquisition fee, tag & registration, and documentation fee.

************************************************** ***

New! 2004 Acura MDX
Lease Special: 2004 Acura MDX Premium- $399 per month plus tax, $3,938 plus tax due at signing, 48 months, 12k miles.
Lease Special: 2004 Acura MDX Touring- $449 per month plus tax, $3,988 plus tax due at igning, 48 months, 12k miles.

'04 MDX Premium
Vehicle Price $36,945.00
Internet Discount $ 1,750.00
Total Selling Price $35,195.00 plus tax, tag, and documentation fee.

'04 MDX Touring
Vehicle Price $39,545.00
Internet Discount $ 1,750.00
Total Selling Price $37,795.00 plus tax, tag, and documentation fee.

'04 MDX Touring with DVD Rear Entertainment System
Vehicle Price $41,045.00
Internet Discount $ 1,750.00
Total Selling Price $39,295.00 plus tax, tag, and documentation fee.

'04 MDX Touring with Voice Activated Navigation System
Vehicle Price $41,745.00
Internet Discount $ 1,750.00
Total Selling Price $39,995.00 plus tax, tag, and documentation fee.

'04 MDX Touring with DVD R.E.S. and V.A. Navigation System
Vehicle Price $43,245.00
Internet Discount $ 1,750.00
Total Selling Price $41,495.00 plus tax, tag, and documentation fee.

I hope to hear from you soon!

Sincerely,

Kevin A. Leitch
Internet Sales Manager
kevin.leitch@hendrickauto.com
704.566.2363

You have received this email because you have previously done business with

 

I also received this e-mail flyer;

'04 TL with Voice Activated Navigation System
Vehicle Price $35,195.00
Internet Discount $ 750.00
Total Selling Price $34,445.00 plus tax, tag, and documentation fee

but I have a confirmed deal in GA for 33,624 Out of the door, plus $300 tax in SC = TOTAL 33,924 <- This seems good. Manual, Nav, Silver, Quartz.

Steve (BritBoy)

 

Ask for Joe Porcello's son. Joe left and is now working in Florida. His son should be able to give you an "invoice deal". He promised me that deal on either an '04 MDX or an '05 RL. Let them keep the holdbacks and you should be fine. Of course they'll charge your ass for spoilers and A-SPEC features, but you may come out cheaper getting these done after the deal.

PM me and I'll give your the details for an "University" deal in economics. You may need to send a shell into buy in order to completely erase the other deal. Also as a USC grad, I think you can get a loan from Carolina Collegiate... about 5% for 48 months.

 

I think you were replying to another post. Just curious what subject. I was a Math and Science graduate in 97.

 

My bad... I'm in Econ... Did you have Shortell for any Chemistry classes? He was a PH.D colleague at the time. Also did you take all of your classes at Columbia?

 

Sorry to hear about your experience. Slimy dealers are everywhere. The best way to deal with it is to advertise it such as you have done here. The more people that know about it the more that won't use them. Dealerships like this deserve to go out of business. Also hate to say it but I got that same warranty they offered you for $450. I don't think it was really even worth that but I did it. Good luck to you.

 

Yup, took all my classes in Columbia. I didn't have Shortell, my concentration was in Marine Science. Used to live in Moore (if it is still around). They were tearing down the "honey combs" when I left.

 

Comparison :

The GM’s offer from Bradshaw Acura
Car, inc. 18” wheel and tires, wheel locks, moon roof visor and installation
Warranty
36577 + 900 = 37477

Best offer TODAY
Car 33624
Acura Warranty 1115
Wheels 1050
Tires 700
Fitting and Balance 75
Moon roof visor 120
Fitting 30
Wheel locks 49
Sales Tax 300

= 37063

Plus, this dealer will provide me with Honda/Acura finance at 2.9% !

Why did Bradshaw want to only give me 3rd party finance at 3.85% when Honda are offering 2.9% at the moment (to selected buyers, according to the dealer), this holiday weekend ?

This will save another $400 over the term of the loan, resulting is a total saving of $800 !

Interesting to note, this alternative quote was delivered after ONE phone call. I did not provide the dealer with any background information in regard to the price I was looking for, I just asked for his best deal and told him I was ready to buy this weekend.

I did give him some background about my 'failed' deal with A N Other dealer. and also told him I was willing to pay 1150 for an Acura extended warranty of 6/100 zero.

Looks like I got myself a TL MAN with NAV :-)

 

Small world... I grew-up in Moore and went to HS at Dorman... before it became a Walmart.

Did you live near Walnut Grove/Pauline or more toward Westgate/Roebuck area?

 

You deserve it. Enjoy!! Hope it all goes well from this point forward.

 

Congrats! You may, however, want to ditch the Acura warranty. You'll be cover for free for 3 years or 50K miles at any rate. Unless there is something majorly bad after 50K miles, you'll come out cheaper paying the repairs out of your own pocket.

 

:lol: I grew up in Sumter. I meant Moore Dormitory, just down the street from the Math and Science building (off Sumter St surprisingly).

 

Which dealership in GA?

 

I want to confirm, with the dealership, that I can post their name and this offer, on the forum, so that others can receive the same (or better) from them.

I will pick the car up tomorrow, and will post immediately after I get home. But, please allow 4 hours for me to do 'drive bys' in my new car, past the Acura Bradshaw dealership

Steve.

 

:banghead:

I guess some people just don't get it. Poor behavior starts at the top and works its way down. If the story is true, he has no reason to be unhappy. He is the GM and is responsible for everything at his dealership.

This is the power of information (and the internet). Dealership's cannot get away with the B.S. anymore.

I had a great buying experience and tell the story every chance I get. Keep the truth coming.

Don

 

Here's what the British numbskull accomplished:

Nothing.

The goal was to get the TL he wanted by a dealership close to home at a fair price. No matter the journey, in the end, he had the car he wanted at the price he wanted at the dealership close to home.

The GM, Sales Manager, and Sales Person are all in SALES. Once he took ownership of the car, he needn't talk to them again for the rest of his life. He would have been in the hands of the SERVICE department from that point forward. Different group of people managed by different managers with different objectives.

So, in the end, our forum fool is going to drive a great distance away to get the same car for the same money and have to drive a great distance away to get Acura service a few times every year. If anything, he let the dealership 'win' by inconveniencing himself for the sake of their actions. Should have been the other way around.

Bravo, mate! That's why we Americans love foreigners so much.

BJ

 

Actually, he has already posted that he found a fair deal at another dealer. He can use the same dealership for service if he wishes. Most people just complain and then when somebody sweetens the deal, they cave. Plus, others will be on-guard when they deal with this dealership.

Calling him a numbskull is not appropriate - let's keep it civil .

Don

 

BJ,

I was respectful in my disagreement with you, so why would you want to insult me ? perhaps because you see this a strengthening your argument ?

Re-read the post so that you understand ALL the details.

1) The GM offered me a price for the car that was $250 MORE than the salesman offered me yesterday !

2) The GM reduced the warranty by $210, result (Get your calculator) the GM wants $40 more than the price when I walked out of the door ! and has done nothing to address the lack of trust.

3) All the deals they offered me included wheels at $1550 that I could get for $1050, another $500 in the hole.

4)READ AGAIN, AND AGAIN, AND AGAIN, "ROT starts at the top", and knowhere did they comment on the lies that I was told. You should NEVER do business with liars, did your Mother never tell you that ?

5) What did I accomplish ? I saved $800 and bought from a dealer who only told me the truth. Also, I accomplished leaving Bradshaw with an extra car on their books and gave lots of people a 'heads up' on what they could expect at any disreputible dealer

6) I can get the car serviced at ANY Acura dealer, in fact the GM has already replied to my e-mail, understands my decision and has CONFIRMED that he would like to retain my business in any form, even if it is only as a service customer.

7) The GOAL of the post had NOTHING to do with the price (GET IT ? - perhaps NOT), it had to do with Ethics (Look it up in a dictionary), just as with the GM, you are missing the point.

8) The GM is THE GM, of ALL the dealership, he is in charge of service as well ! so he would also be ultimately responsible for the service I receive, which for the past four years has been exceptional !

9) And the last thing THIS numbskull accomplished is to get ONE ill informed forum member to resort to insults in the name of supporting his naive and misguided belief.

Flame away ......

Steve.

 

I think I made a mistake !

I just did a search on threads started by Mr BJ and here's the first 20;


Showing results 1 to 20 of 61
Search took 8.13 seconds. Search: Threads Started By: boltjames
Thread / Thread Starter Last Post Replies Views Forum
To Those Of You That Didn't Get Navigation.... ( 1 2 )
boltjames 5-27-04 07:26 PM
by `ill*tl 28 831 Ramblings
Poll: Feet & Toes: Essential For Sex Or Not?
boltjames 5-27-04 03:41 PM
by w1n78 17 222 Ramblings
Poll: NWS - Nipples - Flat or Puffy? ( 1 2 )
boltjames 5-25-04 04:59 PM
by agean 33 869 Ramblings
Cool Views Of The '04 TL
boltjames 5-23-04 08:20 PM
by boltjames 22 967 Third Generation TL (2004+)
Chromed Rims
boltjames 5-22-04 11:11 AM
by SlayerGTR 2 201 Third Generation TL (2004+)
RonJon - Any New 3D Renderings?
boltjames 5-22-04 07:46 AM
by boltjames 0 84 Ramblings
iTunes - Convert AAC to MP3 Files?
boltjames 5-20-04 11:57 AM
by KHill 16 202 Ramblings
Supa Kewl: Door Edge Guards and Body Side Moldings
boltjames 5-19-04 09:09 AM
by mattlana 23 492 Third Generation TL (2004+)
Rear Window Decal Removal - I Need Help!
boltjames 5-17-04 01:00 AM
by Norse396 16 544 Third Generation TL (2004+)
The California Dash Duster™ Is The Devil!
boltjames 5-14-04 10:30 PM
by ColdFusionTL 6 356 Third Generation TL (2004+)
Poll: Vaginas: Long Lipped or Short? ( 1 2 ) boltjames 5-14-04 06:08 PM
by tl-s4now 30 924 Ramblings
Motorola v710 Releasing Next Week!
boltjames 5-13-04 01:26 PM
by moeronn 22 1,428 Ramblings
Anyone Else Snubbed By Gen 2 TL Drivers? ( 1 2 3 )
boltjames 5-12-04 03:14 PM
by boltjames 63 1,548 Third Generation TL (2004+)
2 Fast 2 Furious 2 Pictures 2 Funny
boltjames 5-11-04 12:41 AM
by `ill*tl 10 1,052 Ramblings
Oh No! My Headliner? Noooooooo!
boltjames 5-11-04 12:04 AM
by maecrispy 9 491 Third Generation TL (2004+)
Poll: Masturbation - How Often Per Week? boltjames 5-10-04 09:05 PM
by boltjames 17 456 Ramblings
To All Of You That Didn't Get Navigation.... ( 1 2 )
boltjames 5-09-04 11:09 PM
by Mr Hyde 48 1,171 Ramblings
Windshield Suseptible To Chipping?
boltjames 5-09-04 02:17 PM
by GaleForce 5 210 Third Generation TL (2004+)
My Nude Girlfriend Putting Zaino™ On My '07 TL-Si boltjames 5-07-04 08:11 PM
by thsiao 18 1,218 Ramblings
Gas Door - Cap Holder Possible? ( 1 2 3 )
boltjames

I think its clear what sort of person I am dealing with here ....

 

Well, you would not be the first customer to be lied to by a car salesman. However, if they think they can get away with something and get more dollars, I think most dealers will lie to you.

 

Tell me what was ETHICAL about establishing trust with the GM and then plastering his personal email correspondance AND email address for thousands to see here in this forum?

The goal of your post better have been about PRICE (get it? perhaps NOT) because you're completely UNETHICAL in your treatment of the GM in question. In fact, you told us in an earlier post that you'd NEVER purchase your car from that dealership and that you were done with them and looking elsewhere; why then did you contact the GM anyway? (answer below)

In the end, what we all learned today was that you had a legitimate gripe, many people in this forum were sympathetic and offered advice, and that in the end you got a better deal. What we also learned is that you felt the need to be vindictive and sought revenge against the GM of the dealership and made a mockery of him in a public forum. Very ethical. Congrats.

BJ

 

Congrats, BritBoy!

After the insult you sustained at that dealer, you deserve a good deal. Dealers like the one who tried to shaft you don't deserve our money.

 

I contacted the GM as a courtesy. If any of my employees had behaved in a similar manner with one of my clients, I would have expected that the client contact me, as the CEO, with his comments.

I did not establish trust with the GM, just as he did not with me.

When I contacted the GM, I only asked if he wanted my side of the story, and not to ask if he could ressurect the deal. It was he who asked that. And I said no !

NO it wasn't about price .... how many times do I have to tell you, it was about a series of deceptions !

Just as with the GM, you fail to answer my questions in regard to why you chose to be insulting ? choosing instead to only continue with your rant. It looks like you two are very similar ....

And, you fail to recognise that the GM tried to re-gain my business based on offering me an INCREASED price from that which was offered the previous day. And that that increased price included product at prices which were 30% higher than were readily available elsewhere.

And for the sake of repeating myself, once more, in case it finally sinks in, THEY LIED to me, THIS IS THE ISSUE.

Where do you see the logic in me doing a u-turn and then providing him with my business ?

I agree, I made a mistake in posting his e-mail address (not that it would have been difficult to find had anyone wanted it), and for this mistake I immediately posted an apology as it was too late to edit the post (more than 6 minutes). So, I e-mailed the administrator to request he delete the address for me, but so far no response.

Lets just agree to disagree.

Steve.

 

I agree to disagree on the condition that you recognize that your behavior, while not as bad as the sales staff, was equally unethical. With that, we can put this episode behind us and I can help you understand why you need a woman with puffy nipples and a short-lipped vagina.

BJ

 

 

BJ wrong again. But what's new. When the GM emailed him there was no agreement that it was some sort of private email. That dealership treated him poorly and all he did was post the GM's response, which wasn't even bad. This didn't make the GM or Brit look bad, just you for your ridiculous posts. On the other hand if you're just entertaining all with your wit and hostility then you are doing a great job. I do have to admit that your posts keep me laughing but mostly at you.

 

BJ you are a tool. I guara-fucking-tee that if somebody raised their voice at me, tried to physically intimidate me, and basically acted like a child, I would never step foot in that business again. Britboy has been more than fair in all his posts, and gave the GM the opportunity to make things right. The GM chose not to do that. Giving a few hundred dollars off the "deal" hardly makes up for being treated like shit. IMO, the brit has shown a lot of integrity and maturity throughout the whole ordeal.

 

BritBoyInSC,

sorry to hear your story... I got my 04 TL from McDaniel Acura @ Columbia SC (they sell porche and audi as well)... It was 01/27/04 when I got my car so the price I paid might be different as it for now.

It is a pretty decent dealership but most of the sales men are a snub! Ask for Jeff or Carlos, they are the better ones... The sales does not have the final word on the price and it is Ralph the sales mananger who can decide the price.

I got a NPB 5AT 17" Non-navi for US$31500 including sales tax and tag and also processing fee and during negociating I told them that their offer is more than I can afford, soI stand up shaked the sales person's hand and was about to walk out the dealership, then the sales manager Ralph came in as he saw me was about to walk out the office. He tried to make a stand on their offer which is $32500 + sales tax & tag, and I told him again I could not accept their deal and I start walking away... and he turned to his sales person and said, make the deal for $31500 then he begin to rant that the dealership owner will have him kill etc...

I am having a hard time negociating the price because my gf accidently let them know I was putting down 20k for down payment (an indication that i can afford most the car on the lot)... so don't let them know you have pre-approved financial check in your hand... just simply tell them you have a 3rd party doing the finance for you.

I don't know how much will mcdaniel acura will offer for your spec car... but I know they are pretty difficult to talk the price down if they don't have the car you wanted in their lot. Good thing is that you picked a popular color Silver and they should have that color... but I am doubtful they have it on 18" wheels and last time I ask them for the price of getting 18" wheels is US$1750

 

I'm heading out this morning to get;

Silver Quartz MAN NAV for 33624 out of the door
plus SC Tax of 300

from a dealer in GA.

Everything else I'll buy aftermarket and take my time on getting the right price.

Will hopefully be able to post that the car is in my drive within a few hours and that we can put a close to this 'experience'.

Thanks, Steve.

 

I'm sure his morality is keeping him company on his 3+ hour journey from South Carolina to Georgia! On a holiday weekend no less!

You know, when I get angry at someone, the first thing I do is run away to a different state to avoid further confrontation and inconvenience myself in the process. One time, this manager turned off that light on register 2 at the grocery store while I was buying milk and I was so mad that I drove to Michigan to buy it instead. My kids missed me, and it did cost me $500 in gas/hotel charges but man was it worth it. I sure showed that manager where he could stick his $2.49. Bet he'll never treat another customer that way again.

BJ

 

Steve,

Good job on getting a great deal from a dealer who is treating you
right. You have acted properly in all regards.

Don