Tippy16

It was 5:30 tonight and I was leaving work. The temp was cold, couldn't wait to get in my TL and get toasty. Started it up, let it warm up for a few minutes, then tried to go, but it didn't. Tried again, but there was a force holding me back like the emergancy brake was enabled, checked, it wasn't. Tried again, nothing. The emergancy brake was frozen. Tried moving it up and down to get it to release, nothing. Called roadside assistance. They said they would call me back with a time the tow truck would come. Waited, waited, 6:00 I was told an hour and a half. Went back inside, did some work. 8:00 comes around I call the to truck company. They tell me the truck is there, I say it isn't, they tell me to call the "company" mean roadside assistance. I did and am told that it will be another hour and a half because the "vendor" cancelled the first call at 7:00 and it was two and a half hours before they could get there. I was furious, cursed the guy out because of no call back, and was offered nothing in return. Has anyone else had crappy service like this?

ggesq

iTrader: (1)

nope. sorry to hear about your experience. i only had one time where i called roadside and from the time i called till the time the tech dude arrived was about 50 minutes. i was pleasantly suprised.

Tippy16

I think for me the worst part was that they didn't call, and there recommendation at the time was to let them arrange a cab for me at my expense and to leave the keys in the car. Hopefully I won't experience any problems while it is at the dealership. Anyone have a guess as to what may have happened, the reason the emergancy brake wouldn't release? The temp was chilly, but I wouldn't think 30 degrees would cause it to do that, there are much colder places than where I live.

rbf351

sounds normal from the roadside people, i had to call them once when i had a 03 CL-S. took them almost 4 hours to get to me, luckily i was parked in my driveway.

KJSmitty

Was it something other than froze?? I've seen it happen quite a bit were the individual drives in slush/water and then it freezes. Doesn't take much.

Driving in MT for 25 years one learned not to use the parking brake when the temps were fluctuating above and below freezing etc..

Laurelcrest

Thats bullsh!t, I hope you escalate your complaint to Acura, though of course nothing will get done about it. Things like this will always keep Acura behind the big boys like Bimmer, Mercedes and Lexus.

Tippy16

That is disappointing to hear.

I did submit a complaint through the roadside assistance line, like stated above I don't expect much to come of it though, after all they are a third party. I told my story to the service manager and he seemed pretty receptive to my complaint, but that is their job to fix the car when there are problems.

Tippy16

Well it appears that something from the road got lodged in the linkage and bent the parking brake cable. I told my story to the service manager and because of the inconvenience of the roadside assistance they are covering the cost of new pads and labor. They couldn't get the cable covered though, "there wasn't enough gray area with the damage to the cable to submit a warranty claim". First dealing with the service department at my dealership and I am pretty happy.

007TL-S

submitt all complaint's to American Honda Motor Co......I had a problem once and called them myself....they took care of eveything!......

TL1999

TLC is worthless...

MR1

TLC is not worthless, just not very good. I have had 3A for over 25 years and TLC is just about the same from what I've been reading.

Understand that all of the mobil services are contract. When the weather is poor, service will be also. Too many calls and to few trucks. It's just like the grocery store or Walmart or Macy's or Costco. When demand is high you have to wait. If you can manage till not peak times there is little or no wait.

Our emergencies belong to us individually and are not their most pressing concern, first come, first served. None of the auto companies hve their own repair fleet waiting for you to call. Yelling at the the people that can get you help is not the best of ideas either.

The service offered is nothing but a free motor club membership for four years. If you expect special individual treatment you are asking to be very disappointed. Just my $.02.

Tippy16

I agree, my complaint wasn't how long I had to wait, it was the fact that the original truck that was supposed to come canceled, and I was never informed. Communication is the key to happiness, without it you get a lot of angry customers.