2019 Infotainment System Frozen
#82
After you pulled the fuse did the display come back on right away? I pulled mine after the display was stuck on the disclaimer and now it is completely dark.... It turns on when i'm reversing.
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i69fstop (02-06-2019)
#85
Don't think it's the APP as much as it is the car coming out of sleep mode when it's remotely started ... key fob or APP ... any one using key fob ... have you ever have the same problem with display screen freezing?
#87
On my case, pulled/reset out 15amp (audio fuse) does not help either. It turned off the screen, however restart the car does not restart the infotainment system.
#88
Advanced
Team, we are unfortunately at the mercy of Acura. I went by my dealer today and spoke with the GM and the Service manager. The SM told me that even the regional service rep from Acura had issues with his RDX. They have fixes in the works, but will not commit to any time frame. So sad.
John
John
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i69fstop (02-06-2019)
#89
Drifting
Team, we are unfortunately at the mercy of Acura. I went by my dealer today and spoke with the GM and the Service manager. The SM told me that even the regional service rep from Acura had issues with his RDX. They have fixes in the works, but will not commit to any time frame. So sad.
John
John
#91
Advanced
Well, we know for sure that the dealership won't say "we don't have any fixes in the works, you're screwed," so take the 'in the works' with a grain of salt - they have no option to say anything else.
#92
Hi Guys,
I called Acura IT Service, it was a long wait for 2 hours terrible, however I got a hold of them.
First of all, they do not if it is a known issue, They said that if the issue happen again, I need to bring to the dealer, but no further on how the dealer was going to fix it.
Good thing, lots info on this forum help to resolve this issue (temporary):
1. I pull the fuse #37, 15amp (labeled as AUDIO)
2. after 30 second, push it back, start the car, blank screen...nothing happen......
3. after an hour , or so I was frustrated with Acura's responses, I wend back the car and start again, finally the infotainment system boot up and ask for "Security Code" ( btw, no code needed, just PRESS and HOLD power button for 5 seconds)
I believe we don't need disconnect the battery, however we need to give the system time the fresh/reload from pulling the fuse #37.
My final guess is that it has to do with Carplay, Bluetooth or Remote Start app....who knows, but software update is need for a fix.
I called Acura IT Service, it was a long wait for 2 hours terrible, however I got a hold of them.
First of all, they do not if it is a known issue, They said that if the issue happen again, I need to bring to the dealer, but no further on how the dealer was going to fix it.
Good thing, lots info on this forum help to resolve this issue (temporary):
1. I pull the fuse #37, 15amp (labeled as AUDIO)
2. after 30 second, push it back, start the car, blank screen...nothing happen......
3. after an hour , or so I was frustrated with Acura's responses, I wend back the car and start again, finally the infotainment system boot up and ask for "Security Code" ( btw, no code needed, just PRESS and HOLD power button for 5 seconds)
I believe we don't need disconnect the battery, however we need to give the system time the fresh/reload from pulling the fuse #37.
My final guess is that it has to do with Carplay, Bluetooth or Remote Start app....who knows, but software update is need for a fix.
#93
Racer
Team, we are unfortunately at the mercy of Acura. I went by my dealer today and spoke with the GM and the Service manager. The SM told me that even the regional service rep from Acura had issues with his RDX. They have fixes in the works, but will not commit to any time frame. So sad.
John
John
#94
I have turned off CarPlay as that is what seems to have caused my frozen screen issue. Even after the apple update that specifically said it addressed CarPlay issues, I am still getting the random disconnects. When you turn off CarPlay, you can still play audio from your phone through the USB audio option. This also passes through audio from Waze, which was my primary use of CarPlay. So now I have to mount my phone on a car mount and I’m good to go. Also allows me to have both waze map (on phone) and car nav map or audio on the cars display.
#95
Burning Brakes
I have turned off CarPlay as that is what seems to have caused my frozen screen issue. Even after the apple update that specifically said it addressed CarPlay issues, I am still getting the random disconnects. When you turn off CarPlay, you can still play audio from your phone through the USB audio option. This also passes through audio from Waze, which was my primary use of CarPlay. So now I have to mount my phone on a car mount and I’m good to go. Also allows me to have both waze map (on phone) and car nav map or audio on the cars display.
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Padre Dave (07-05-2019)
#97
Burning Brakes
#98
This happened to me over the weekend. While driving, i had my phone connected to Apple CarPlay. I heard a loud beep and all audio functions stopped working. Additionally, the screen would not turn off once I got out and locked the car. I did a reset and that fixed the issue of the screen not turning off. ITook the car to the dealership this Monday where they were basically in the phone with Tech from Acura all day. Finally, they just disconnected the battery and connected it again. This is a temporary fix.
The problem is the USB inside the center console. Do not connect your phone to Apple CarPlay or use the USB port inside the center console. You can use Bluetooth though and the other USB ports for charging your phone. This is becoming a big problem for Acura and the company is scrambling to find a fix before this problem gets bigger and word gets out. Acura is sending someone to my dealership to work on this. Also from what I was told, it’s a software issue that has to do with Apple, and they’re trying to figure out why it’s messing with the system and they’re working on a patch. Hopefully they can fix this soon.
The problem is the USB inside the center console. Do not connect your phone to Apple CarPlay or use the USB port inside the center console. You can use Bluetooth though and the other USB ports for charging your phone. This is becoming a big problem for Acura and the company is scrambling to find a fix before this problem gets bigger and word gets out. Acura is sending someone to my dealership to work on this. Also from what I was told, it’s a software issue that has to do with Apple, and they’re trying to figure out why it’s messing with the system and they’re working on a patch. Hopefully they can fix this soon.
#99
After 20 days in service, the issues still remain with this system and after doing a lot of talking on the phone with Acura and my dealership, they are promising to address the issues before I file Lemon Law on the vehicle for the numerous bugs in the system. We will see what kind of communication I receive over the next couple of days.
#100
This happened to me over the weekend. While driving, i had my phone connected to Apple CarPlay. I heard a loud beep and all audio functions stopped working. Additionally, the screen would not turn off once I got out and locked the car. I did a reset and that fixed the issue of the screen not turning off. ITook the car to the dealership this Monday where they were basically in the phone with Tech from Acura all day. Finally, they just disconnected the battery and connected it again. This is a temporary fix.
The problem is the USB inside the center console. Do not connect your phone to Apple CarPlay or use the USB port inside the center console. You can use Bluetooth though and the other USB ports for charging your phone. This is becoming a big problem for Acura and the company is scrambling to find a fix before this problem gets bigger and word gets out. Acura is sending someone to my dealership to work on this. Also from what I was told, it’s a software issue that has to do with Apple, and they’re trying to figure out why it’s messing with the system and they’re working on a patch. Hopefully they can fix this soon.
The problem is the USB inside the center console. Do not connect your phone to Apple CarPlay or use the USB port inside the center console. You can use Bluetooth though and the other USB ports for charging your phone. This is becoming a big problem for Acura and the company is scrambling to find a fix before this problem gets bigger and word gets out. Acura is sending someone to my dealership to work on this. Also from what I was told, it’s a software issue that has to do with Apple, and they’re trying to figure out why it’s messing with the system and they’re working on a patch. Hopefully they can fix this soon.
#101
Intermediate
This happened to me over the weekend. While driving, i had my phone connected to Apple CarPlay. I heard a loud beep and all audio functions stopped working. Additionally, the screen would not turn off once I got out and locked the car. I did a reset and that fixed the issue of the screen not turning off. ITook the car to the dealership this Monday where they were basically in the phone with Tech from Acura all day. Finally, they just disconnected the battery and connected it again. This is a temporary fix.
The problem is the USB inside the center console. Do not connect your phone to Apple CarPlay or use the USB port inside the center console. You can use Bluetooth though and the other USB ports for charging your phone. This is becoming a big problem for Acura and the company is scrambling to find a fix before this problem gets bigger and word gets out. Acura is sending someone to my dealership to work on this. Also from what I was told, it’s a software issue that has to do with Apple, and they’re trying to figure out why it’s messing with the system and they’re working on a patch. Hopefully they can fix this soon.
The problem is the USB inside the center console. Do not connect your phone to Apple CarPlay or use the USB port inside the center console. You can use Bluetooth though and the other USB ports for charging your phone. This is becoming a big problem for Acura and the company is scrambling to find a fix before this problem gets bigger and word gets out. Acura is sending someone to my dealership to work on this. Also from what I was told, it’s a software issue that has to do with Apple, and they’re trying to figure out why it’s messing with the system and they’re working on a patch. Hopefully they can fix this soon.
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bahgee (02-21-2019)
#102
I did the update last week. On 02/16/2019, I was listening to music from my flash drive on the USB port. I have to say, I shut the car off and started it again later ( doing errands, etc.) four times, and it booted up correctly every time, so maybe there is hope. I have not used CarPlay much.
TheFidge - please keep us up to date if you hear back from dealer or find a solution.
#103
I dont know if this may work ,I would try it, but our Aspec is at the dealer for an unrelated issue. The boot on the rdx is slighlty different, but its worth a shot.
I did this to my 2019 Accord last night as its infotainment system crashed on my once.
Make sure you are in an open area to not set off your parking sensors.
Turn the car on and immediately put it into reverse and leave it for 2 seconds. Then place it into neutral for a couple seconds and then ypu can return to park. You'll know it worked if the 'up time' counter reset.
Heres the original thread.
https://www.driveaccord.net/forums/249-audio-electronics-lighting/538673-finally-figured-out-how-reboot-head-unit.html#/topics/538673
I did this to my 2019 Accord last night as its infotainment system crashed on my once.
Make sure you are in an open area to not set off your parking sensors.
Turn the car on and immediately put it into reverse and leave it for 2 seconds. Then place it into neutral for a couple seconds and then ypu can return to park. You'll know it worked if the 'up time' counter reset.
Heres the original thread.
https://www.driveaccord.net/forums/249-audio-electronics-lighting/538673-finally-figured-out-how-reboot-head-unit.html#/topics/538673
#104
Racer
#106
Ipod touch on the USB port has the same issues as using the phone. USB flash drive works though (for now). I found this cool app that transfers playlists from itunes and organizes it so the car can read it properly. https://itunes.apple.com/us/app/id434426826
Hopefully, Acura and Apple can get their acts together though and fix this soon!
Hopefully, Acura and Apple can get their acts together though and fix this soon!
#107
I enabled this before updating to software 1.1.2. After the update, I can't seem to get back into that menu to see if it is still enabled. Is there a new method to do it or did Acura remove the ability with the new update??
#108
Drifting
I haven't tried to access the developer's menu on mine since the update, but it is common for manufacturers/software developers to change the way to access things like that once they get published. No telling if we find a new way or not.
#109
Dereileak, the OP of the post on how to go to the developer's menu already reported back that after the 1.1.2 update, this menu no longer accessible using this method.
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bahgee (02-21-2019)
#111
Burning Brakes
#112
Suggest Class Action Suit re Faulty Infotainment System
I have had the Infotainment issues on the 2019 RDX since I took delivery July 3rd. It's been highly distracting and at times dangerous. The 'fix' came out March 1st and the Shop Foreman at Erin Mills Acura in Mississauga, Ontario 'ensured' me he would be able to do the update at the shop which is a good 45-60 minute drive for me. As expected he couldn't and claimed that my car was the first in Canada that the fix wouldn't work on (year sure) and there was just one in the US (sure). So they are replacing the whole infotainment system supposedly tomorrow.
But it leads me to think, Honda/Acura has taken almost 9 months to rectify the problem. Shouldn't we as Owners or Lessees qualify for some amount of consideration or compensation as an important part of the car has not worked for 8-9 months?
Thoughts re a Class Action suit?
But it leads me to think, Honda/Acura has taken almost 9 months to rectify the problem. Shouldn't we as Owners or Lessees qualify for some amount of consideration or compensation as an important part of the car has not worked for 8-9 months?
Thoughts re a Class Action suit?
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tmknies (04-24-2019)
#115
Advanced
Replacing info system won't fix it. My guy tried that. Its all software. I don't use apple play much because it confuses the radio.
Does anyone have issues when you put in reverse and then pull out before the system boots up. My info system takes for ever to boot when going into reverse.
jdb
Does anyone have issues when you put in reverse and then pull out before the system boots up. My info system takes for ever to boot when going into reverse.
jdb
#116
More infotainment fun
Everything went black including the instrument cluster. Then it started flashing the whole way home. Shutting off and restarting didn't help. Already had the infotainment system replaced and it still doesn't work right, among all the other issues I've had. I'm at my breaking point with this POS.
#117
Everything went black including the instrument cluster. Then it started flashing the whole way home. Shutting off and restarting didn't help. Already had the infotainment system replaced and it still doesn't work right, among all the other issues I've had. I'm at my breaking point with this POS.
#118
Racer
For those wondering what I received in compensation, I will just say that I received enough that I am content to just sit back and wait for Android Auto now. Keep complaining to your dealer and go all the way up to the GM of the dealership on your e-mails. Keep taking your vehicle in and keep opening support cases with Acura until you have a resolution. I went on a 6 month tirade with my vehicle and they replaced the infotainment system twice, have addressed the shifting issue and also taken care of some other things that were not up to snuff. When I sent a message to the BBB about the car, then action was taken to fully address all of my issues. The only issues I have now is the "Map Out Of Date" message and no Android Auto. I was satisfied with the compensation I was given.
#119
After sitting overnight its functioning today but loading extremely slow. After turning the car on I drove almost half a mile before the maps screen loaded. Reminds me of an old Android phone... slow, laggy, and crashes.