2019 Infotainment System Frozen
#41
Burning Brakes
Join Date: Sep 2018
Location: Saint Augustine, FL
Age: 61
Posts: 768
Received 169 Likes
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125 Posts
Another member posted the communication from Acura related to the OTA availability and several have already received the email telling you, if you haven't done it already, how to connect your RDX to your home's WiFi system so you can get the download once available.
#43
Up front, I have the latest software version, I installed it the day it was made available.
The infotainment screen is now stuck on Disclaimer and won't turn off even with the car shut down. To be honest, the infotainment system has become increasingly sluggish since I first bought the car in June. It can take several minutes to boot up when I start the car and it regularly freezes and then unsticks itself just switching between Sirius and FM radio.
I made an appointment to drop it off at the dealership tomorrow morning, this will make it the 3rd time in the 6 months I have owned the car that I've had to take it to the dealership.
Issues so far include:
1) Liftgate motor needed replacing within 1st month, that visit also included replacing to panels in the trunk and front door that were not sealed properly and were coming off.
2) Squeaking breaks that dealership replaced for free...only had 5000 miles on it at the time.
I also had an issue with the moonroof that I may have caused inadvertently and was able to fix myself with the help of one of the One Pack videos.
My confidence in this car is not high and it's disappointing as I really do enjoy the hell out of it when everything is working properly.
It's gotten to the point where now I'm just waiting for the next thing to "break" and another trip to the dealership and more wasted time.
The infotainment screen is now stuck on Disclaimer and won't turn off even with the car shut down. To be honest, the infotainment system has become increasingly sluggish since I first bought the car in June. It can take several minutes to boot up when I start the car and it regularly freezes and then unsticks itself just switching between Sirius and FM radio.
I made an appointment to drop it off at the dealership tomorrow morning, this will make it the 3rd time in the 6 months I have owned the car that I've had to take it to the dealership.
Issues so far include:
1) Liftgate motor needed replacing within 1st month, that visit also included replacing to panels in the trunk and front door that were not sealed properly and were coming off.
2) Squeaking breaks that dealership replaced for free...only had 5000 miles on it at the time.
I also had an issue with the moonroof that I may have caused inadvertently and was able to fix myself with the help of one of the One Pack videos.
My confidence in this car is not high and it's disappointing as I really do enjoy the hell out of it when everything is working properly.
It's gotten to the point where now I'm just waiting for the next thing to "break" and another trip to the dealership and more wasted time.
#44
Update:
Battery had died during the night sometime and had to contact roadside assistance for a jump. RA got to my house very quickly...about 20 minutes and I should mention that the battery dying made the infotainment system work again after the jump. Dropped it off at the dealership and explained what had happened, got in the loaner they gave me and went to work.
They called later that day saying that there was a new software update that was supposed to fix the freezing infotainment system...unfortunately I had already loaded that a week earlier. Not sure why they didn't just check which software version I was running before making the assumption I hadn't installed it. They said it was working fine for them but that they would continue to test it and it should be ready to pick up sometime Saturday afternoon.
I like the car and aside from the few issues I've had, it's been a pleasure. I'll have my fingers crossed the infotainment doesn't freeze again and kill the battery.
Battery had died during the night sometime and had to contact roadside assistance for a jump. RA got to my house very quickly...about 20 minutes and I should mention that the battery dying made the infotainment system work again after the jump. Dropped it off at the dealership and explained what had happened, got in the loaner they gave me and went to work.
They called later that day saying that there was a new software update that was supposed to fix the freezing infotainment system...unfortunately I had already loaded that a week earlier. Not sure why they didn't just check which software version I was running before making the assumption I hadn't installed it. They said it was working fine for them but that they would continue to test it and it should be ready to pick up sometime Saturday afternoon.
I like the car and aside from the few issues I've had, it's been a pleasure. I'll have my fingers crossed the infotainment doesn't freeze again and kill the battery.
#45
I had this issue this morning. I posted in another relevant thread but thought I'd add it here as well. The system got frozen on the initial disclaimer screen and stayed that way no matter what I did. It stayed on even after turning the car off for a while. The resolution was pulling the #37 fuse under the dash and popping it back in. That got the screen off but it didn't come back right away and I thought it was dead. After going back to the car a few hours later it started up normally but gave me some sort of security message prompting me to either input an anti-theft code or holding the power button down for a few seconds. Since I didn't have a code I held the power button and everything worked fine. I checked with the dealership and they confirmed that there is no security code for this car so I should be all set. I've started it a few times since and it's all good for now. It's a buggy system for sure. I just hope they keep releasing updates to make it better so this doesn't happen again. Luckily I'm pretty tech savvy and was able to find the solution, but I'm sure the average owner isn't going to go through the trouble of finding the correct fuse under the dash or disconnecting the battery. This isn't something that should happen on a brand new car that I've only had for a few weeks. What's funny is that I chose this car over the Alfa Romeo Stelvio and the Audi Q5 partially based on perceived reliability. My brother has the Stelvio and my other brother has the Q5 and neither have had any problems in the past 6 months since they got them. Only time will tell I guess.
#46
I had this issue this morning. I posted in another relevant thread but thought I'd add it here as well. The system got frozen on the initial disclaimer screen and stayed that way no matter what I did. It stayed on even after turning the car off for a while. The resolution was pulling the #37 fuse under the dash and popping it back in. That got the screen off but it didn't come back right away and I thought it was dead. After going back to the car a few hours later it started up normally but gave me some sort of security message prompting me to either input an anti-theft code or holding the power button down for a few seconds. Since I didn't have a code I held the power button and everything worked fine. I checked with the dealership and they confirmed that there is no security code for this car so I should be all set. I've started it a few times since and it's all good for now. It's a buggy system for sure. I just hope they keep releasing updates to make it better so this doesn't happen again. Luckily I'm pretty tech savvy and was able to find the solution, but I'm sure the average owner isn't going to go through the trouble of finding the correct fuse under the dash or disconnecting the battery. This isn't something that should happen on a brand new car that I've only had for a few weeks. What's funny is that I chose this car over the Alfa Romeo Stelvio and the Audi Q5 partially based on perceived reliability. My brother has the Stelvio and my other brother has the Q5 and neither have had any problems in the past 6 months since they got them. Only time will tell I guess.
I also bought this based on reliability and value. I was really looking at the Q5, but to get everything I have in the RDX it'd be at least another 10k
As much as I enjoy the car, I do wonder what it might be like if I got the Q5 instead.
#47
when this happened did you start the car with the remote? ... with either key fab or APP? I've had this happen three times now ... once before the mid December update twice since (sunday and Monday this week) ... all three times coming out of sleep precondition start mode .....
#49
when this happened did you start the car with the remote? ... with either key fab or APP? I've had this happen three times now ... once before the mid December update twice since (sunday and Monday this week) ... all three times coming out of sleep precondition start mode .....
#50
All three times with my display freezing involved going into reverse. I can't recall if the screen froze before or after putting into reverse. Most of the time cars are starting off in reverse so it could just be the odds .
#51
Going into reverse involves the back up camera. When my screen does freeze I can can use the back up camera. It does come on. But only in one view. The option for multiple views says it's loading but never does.
#52
Intermediate
I just had this issue today after using Acuralink app to remote start the car. Froze on the Disclaimer screen and needed to pull the fuse. Thanks Linkkingx for posting the fuse number.
Using Acuralink app to remote start the car is a nightmare, it usually takes multiple attempts to login, Touch ID rarely works, many times the Start button doesn't appear, remote starting the car using Acuralink can take 3 to 5 minutes of crazy combinations of failed logins, app crashing, logging in and out, killing the app. It's great that Acura actually charges a fee for the horrible remote app service, and now it freezes the infotainment system. This has been one of the worst experiences with a new car I've ever had.
Using Acuralink app to remote start the car is a nightmare, it usually takes multiple attempts to login, Touch ID rarely works, many times the Start button doesn't appear, remote starting the car using Acuralink can take 3 to 5 minutes of crazy combinations of failed logins, app crashing, logging in and out, killing the app. It's great that Acura actually charges a fee for the horrible remote app service, and now it freezes the infotainment system. This has been one of the worst experiences with a new car I've ever had.
#53
I just had this issue today after using Acuralink app to remote start the car. Froze on the Disclaimer screen and needed to pull the fuse. Thanks Linkkingx for posting the fuse number.
Using Acuralink app to remote start the car is a nightmare, it usually takes multiple attempts to login, Touch ID rarely works, many times the Start button doesn't appear, remote starting the car using Acuralink can take 3 to 5 minutes of crazy combinations of failed logins, app crashing, logging in and out, killing the app. It's great that Acura actually charges a fee for the horrible remote app service, and now it freezes the infotainment system. This has been one of the worst experiences with a new car I've ever had.
Using Acuralink app to remote start the car is a nightmare, it usually takes multiple attempts to login, Touch ID rarely works, many times the Start button doesn't appear, remote starting the car using Acuralink can take 3 to 5 minutes of crazy combinations of failed logins, app crashing, logging in and out, killing the app. It's great that Acura actually charges a fee for the horrible remote app service, and now it freezes the infotainment system. This has been one of the worst experiences with a new car I've ever had.
Has anyone gotten the frozen screen using the key car starter? If yes, this would tell us the problem doesn't lies with the APP but lies with the remote start putting the car in that sleep mode.
Regarding the start button not showing on the APP ... swipe the screen down and start button appears. Found this by accident.
#54
Gen3 RDX Owner
Follow this video and you won't need to unplug the battery
The following users liked this post:
robscalamoe (10-23-2019)
#55
Gen3 RDX Owner
I just had this issue today after using Acuralink app to remote start the car. Froze on the Disclaimer screen and needed to pull the fuse. Thanks Linkkingx for posting the fuse number.
Using Acuralink app to remote start the car is a nightmare, it usually takes multiple attempts to login, Touch ID rarely works, many times the Start button doesn't appear, remote starting the car using Acuralink can take 3 to 5 minutes of crazy combinations of failed logins, app crashing, logging in and out, killing the app. It's great that Acura actually charges a fee for the horrible remote app service, and now it freezes the infotainment system. This has been one of the worst experiences with a new car I've ever had.
Using Acuralink app to remote start the car is a nightmare, it usually takes multiple attempts to login, Touch ID rarely works, many times the Start button doesn't appear, remote starting the car using Acuralink can take 3 to 5 minutes of crazy combinations of failed logins, app crashing, logging in and out, killing the app. It's great that Acura actually charges a fee for the horrible remote app service, and now it freezes the infotainment system. This has been one of the worst experiences with a new car I've ever had.
#56
Advanced
OMG.....what a ridiculous process to "fix" an installed radio that should NEVER need to be "fixed"! People.........it's a $50,000 product that should NOT have these issues! As they say "it's just not ready for prime time" . My $300 laptop computer, my $800 dollar desktop and even my $500 iPhone all need to be re-booted once in a while but to spend tens of thousands of dollars and have to re-boot is a non-starter for me.
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Chizazen (06-25-2019)
#57
OMG.....what a ridiculous process to "fix" an installed radio that should NEVER need to be "fixed"! People.........it's a $50,000 product that should NOT have these issues! As they say "it's just not ready for prime time" . My $300 laptop computer, my $800 dollar desktop and even my $500 iPhone all need to be re-booted once in a while but to spend tens of thousands of dollars and have to re-boot is a non-starter for me.
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Chizazen (06-25-2019)
#58
What's the big deal? Acura says they are working on it. Sit tight for a couple of years while they release a few more new models and maybe they will get around to fixing it within a decade...lol
#59
Racer
OMG.....what a ridiculous process to "fix" an installed radio that should NEVER need to be "fixed"! People.........it's a $50,000 product that should NOT have these issues! As they say "it's just not ready for prime time" . My $300 laptop computer, my $800 dollar desktop and even my $500 iPhone all need to be re-booted once in a while but to spend tens of thousands of dollars and have to re-boot is a non-starter for me.
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TroyusMaximus (02-08-2019)
#60
#61
#62
Advanced
Dark Vador
I got in my car and had to do a quick reverse and pull out of a parking place and pull into traffic. The screen was dark. Nothing came on. Zero, nada. I got to my office, turned car off, opened door and closed door, restarted. Blank screen. Crap, went into my office, went back out an hour later, systems came back on.
I have had a lot of issues when I put car in reverse and pull out without waiting for system to spool.
i guess we wait for the next update.
jb
I have had a lot of issues when I put car in reverse and pull out without waiting for system to spool.
i guess we wait for the next update.
jb
#63
I got in my car and had to do a quick reverse and pull out of a parking place and pull into traffic. The screen was dark. Nothing came on. Zero, nada. I got to my office, turned car off, opened door and closed door, restarted. Blank screen. Crap, went into my office, went back out an hour later, systems came back on.
I have had a lot of issues when I put car in reverse and pull out without waiting for system to spool.
i guess we wait for the next update.
jb
I have had a lot of issues when I put car in reverse and pull out without waiting for system to spool.
i guess we wait for the next update.
jb
The following 2 users liked this post by Dereileak:
Marino Moutafis (01-25-2019),
MI-RDX (01-21-2019)
#66
https://youtu.be/f7uLCjHK-cU
Try it out, do it for a second time if all the audio menu disappear from home screen after first rebooting.
Try it out, do it for a second time if all the audio menu disappear from home screen after first rebooting.
#67
I was hit with a frozen infotainment system today. It would not turn off. Happened after my carplay audio started breaking up and then disconnected from my iphone XS MAX. I reset the infotainment system using the button method. Today I see an update that addresses the random carplay disconnections (which has been happening for a while) from Apple. So if you have one of the phone listed, might be worth updating. Here is the relevant part from Apples update notes. I will test out tomorrow.
iOS 12.1.3 corrects an issue that may cause audio distortion when using external audio input devices on iPad Pro (2018). And it resolves a problem that could cause certain CarPlay systems to disconnect from iPhone XR, iPhone XS and iPhone XS Max devices.
iOS 12.1.3 corrects an issue that may cause audio distortion when using external audio input devices on iPad Pro (2018). And it resolves a problem that could cause certain CarPlay systems to disconnect from iPhone XR, iPhone XS and iPhone XS Max devices.
#68
Instructor
This move is a game changer. Increased the boot timing of the OS really does make the system "snappier".
I use XM/CarPay/bluetooth, and would consider myself lucky that I haven't had a major issue like some other users.
I use XM/CarPay/bluetooth, and would consider myself lucky that I haven't had a major issue like some other users.
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securityguy (01-26-2019)
#69
Burning Brakes
Join Date: Sep 2018
Location: Saint Augustine, FL
Age: 61
Posts: 768
Received 169 Likes
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125 Posts
Need your help gentlemen. Went into the main menu and selected SYSTEM. Then selected ABOUT. I find no option to click anything that says "BUILD 7x". I clicked on every option that I can see and none take me to the developer option screens above. What am I missing as I'd like to see what this change will do.
Thanks!
Thanks!
#70
Racer
Need your help gentlemen. Went into the main menu and selected SYSTEM. Then selected ABOUT. I find no option to click anything that says "BUILD 7x". I clicked on every option that I can see and none take me to the developer option screens above. What am I missing as I'd like to see what this change will do.
Thanks!
Thanks!
#73
Burning Brakes
Join Date: Sep 2018
Location: Saint Augustine, FL
Age: 61
Posts: 768
Received 169 Likes
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125 Posts
OK...got in and changed the ANRs to ON. I see three different "animator" options that allow you to change from .5X to 10X. All appear to default at "1X". For each of the three options, what are you setting them for or have found the best options to set within each of the three?
#74
Instructor
Does anyone know exactly with Animation is related to? I liked my Acura animation on the speedo, now it flashes in in .5 sec. Is it the Transition?
#75
Instructor
I set everything at .5 to start. Much faster start up. I still haven't had time to find which animation settings does what. I am not an Android OS engineer
#77
Burning Brakes
pretty much these settings are the speeds of animations, if you do a higher number such as 10x that means it will take 10x as long to animate, so much slower and smoother animations, if you set to .5x it should double the speed, I like things fast and .5 for all does that, hopefully if you have things crash now they will pop up with a message that let you wait or close the app, which should restart it, instead of freezing up the whole headunit. Don’t be afraid to try different speeds and see for yourself
#79
Burning Brakes
The following 3 users liked this post by Dereileak:
#80
I also have the apple carplay death mode. After they rebooted the frozen screen where it would not turn off, they notified me that apple carplay will not work until they get some update from apple for it. So, for now, I cannot use it at all. This sucks. Has anyone else's issue been resolved? First gen RDX is terrible.