JJTV

Finally got the time to install the latest update on my 2019 RDX A-Spec this week and I'm having a lot of issues. Apple Car Play comes and goes when it used to be pretty reliable. Bluetooth Hands-free isn't working at all so I can't make calls which is a big problem since Georgia now has "Hands-Free Law". I use an old iPod plugged into the USB port for my music so I don't have to connect my iPhone every time I get in the car. Once connected it just sits there and spins "Initializing" and never connects to the iPod. The USB port connection is good because the iPod is charging while connected and also when I connect my iPhone the connection is good until Apple Car Play dies. As I mentioned it is an old iPod so maybe the new update doesn't include the old iPod. Searched the posts and didn't see anyone else with these problems. I'm guessing I can't go back to the old version. Any thoughts? Thanks!

JB in AZ

Try doing the 3 button reboot. It might need to be done twice.

JJTV

Tried it 3 times, but no luck with the reboot. Even so, thanks for your quick response!

JB in AZ

You're welcome, sorry it didn't help! It was worth a try. That's all I got, as I don't use an iPhone. an iPad, or Apple Play.

Hopefully an Apple user will be able to assist.

Steve2019

Thank you

Wander

Other random things to try, in no particular order, are:

• Reset the infotainment system to factory defaults

• Delete the phone from the bluetooth connections list and then pair it again

• Delete the AcuraLink app from the phone, then reinstall it

• Get a brand new genuine Apple lightning cable. Just cuz something will charge on a cable doesn't mean it won't have communications anomalies.

But if the iPod can't be updated to a current revision of iOS, it may be asking a lot for it to play nice with CarPlay. Can you use a thumb drive instead? ( Yeah, I know the music file organization isn't as nice. )

Dereileak

Full factory reset will fix all your issues, fixed all mine after the update

JJTV

Thanks, I'll give it a shot. That was my first thought, but this is the 2nd update since I bought my 2019 seven months ago. The 1st update finally gave me Apple Car Play. Wouldn't a full reset lose my Car Play?

Madd Dog

No. it might mess up some other settings, like favorites and moving icons if you did, but no, you won’t lose carplay.

JJTV

But the original settings did not have Car Play connectivity back when I bought it in Sept. It wasn't until my first update around Oct. that I finally got the ability to use Car Play. As I said, I will give it a shot...nothing to lose but my settings as you said.

Wander

"Factory reset" doesn't restore the software to what the vehicle came with from the factory, for better or worse. It just restores settings to defaults and clears any user-entered data or "history". This is mostly intended to protect user privacy when the car is sold.

AFAIK there is no mechanism to "roll back" software updates that have been applied to the vehicle. Or maybe I should say there appears to be no mechanism for consumers to do so. Dealer service may have tools to do such things with their HDS scanners.

sofia Gonzalez

I was able to fix this on my iPhone Xby going to settings in the Acura RDX ->, connection->, CarPlay, finding my phone, then “enabling” my phone on the Acura RDX system.

CGO

3 button reboot?

JB in AZ

Yes

CGO

Could you elaborate?

Madd Dog

his ‘reboot’ is a link to a you tube.

you sometimes need to do it twice.

JB in AZ

Thank you! Sometimes i use too many words other times too few.

Madd Dog

Brevity is the soul of wit.

Burger Steak & Eggs

"...their heads are hung with ears that sweep away the morning dew..."

Madd Dog

Better a hound, than a Dog of War.

Wander

Musical interlude for the canine fetishists amongst us:

( What were we chasing when we ended up here? )

HuKaShI

hey so did the music popping in and out from using apple car play stop? Is your music playing nice and smooth now?

i don’t want to do a factory reset and go through setting everything up all over again only to find that my music is still popping and skipping on car play.

Thanks in advance!

Alexis C

I have the exact same problem! I loved using the ipod in my 2016 Acura now it won't work in this one. It did work a few times so it is possible, but now just spins. A newer iPod works but does have some issues. The older one I get nothing. I have read maybe update the software on the iPod but idk if that will work.
It doesn't make sense Really. Let me know if you figure it out!

Padre Dave

I go between a USB thumb drive that has gigs of my music on it and Apple Car Play. I guess I am blessed because the only issue I get is when I get “USB Error”, or “No Data on device”.

Someone here suggested turning your sound system off before turning off the engine, and then wait till the disclaimer is done and then turn it on with the steering wheel button.

Using that has definitely decreased the issues.

RobinL

I have installed the last update D.1.1.2 two months ago but for the past two days I’m getting update alerts but when I try to update, it says I’m up to date? What is the latest update now?

JB in AZ

You have the latest, as far as I know. I also get the update alert, frequently, with no update available. Others have mentioned this as well.

securityguy

Same here...just another issue for Acura to resolve.