No audio connection

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Old Nov 11, 2022 | 08:34 AM
  #41  
NashvilleTLX's Avatar
1st Gear
 
Joined: Nov 2022
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Originally Posted by kevmacman
No. No solution. None. I've had my RDX 2 months now, and still nothing. The dealer had my car in their shop for over a week. First they said it was the tuner, then the whole infotainment center, then they said it was a software problem and that replacing hardware wouldn't fix it. I have had numerous calls to Acura Client Relations, they promised a software update would happen by the end of February that would solve it - the update never came. So now I am going to be calling them again today. I suggest you call them too: 800-382-2238, option #7, weekdays, 6 a.m. - 5 p.m. Pacific Time.

What frustrates me is that everyone I talk to swears I'm the only one they know who is having this problem. Obviously, that's a lie. And they continue selling these cars knowing full well that the infotainment system is defective. They should suspend selling all affected RDXs until they fix the problems. I would call this fraud.
I know exactly what you're talking about. Every time I call the dealership with a problem that I know many others are having. What do I hear? The Parts and Service Department say you're the first person we have ever heard of having this problem. My 2019 TLX Acura OEM battery dated 6/2021 was not covered by the dealer because they told me it was a "COVID SUPPLY BATTERY." I've never had a company work against me so much.
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Old Nov 13, 2022 | 07:30 AM
  #42  
gtssenior's Avatar
Racer
5 Year Member
 
Joined: Jun 2018
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If you feel that you have reached the end point of getting this resolved, there is always the Lemon Law to pursue. This is the link to Ohio's law. I am sure your state/province has a similar law. https://www.ohioattorneygeneral.gov/...uto/Lemon-Laws
Note that it applies if a car is less than a year old, the issue affects the value of the car, and the dealer has been given ample opportunity to fix..
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