ChiefG

2019 RDX tech. Today, While listening to SXM & Using Apple Car Play for Waze, a loud pop or electric sound came through system and all audio ceased. I can’t talk to the system and the system cannot day anything. Checked SXM, FM, and tried to make a Bluetooth phone call. Nothing works. Opened navigation screen and system has my position about 1/2 block behind me and has no idea which direction I’m going. The map spins around as it tries to sync up. Then when I turn the car off, the LCD screen will not turn off. It stays on with the home menu icons displayed. Tried turning car off and on several times but no improvement.
Any Idea what blew up?

Chief G

wdmacura

Check the 2 audio fuses under the dash first. Then try the 3 button reboot in another thread in this section. If all else fails, disconnect the battery for 5 minutes.

https://acurazine.com/forums/3g-rdx-...ked-up-971117/

Wander

They call it a "black box" for a reason. Nobody will touch it except the electronics manufacturer or their reconditioning service.

It sounds like multiple systems are affected, so the fault is probably deep in the box, not peripheral modules.

If it doesn't recover on its own, or with the "reset" procedures, get it to dealer service. They will swap out the black box ( infotainment system ). Or in the offhand chance another module is messing things up, their diagnostics should pick it up.

ChiefG

as I mentioned before, the menu screen would not turn off. We left the car to return 5 hours later. The screen was now off. My thought was either it’s fixed on its own or my battery is dead. The doors opened and the car started. Surprise everything works again. Nothing done other than leaving the car alone for 5 hours.
While you might think this is great, I hate intermittent problems. They will happen over and over but will never happen when you are telling the dealer who will simply tell you every in thing is working when they see it and there is nothing they can do.
How can owners tell Acura there is a problem that needs to be addressed?
Chief G

Wander

You might want to check out this post. Acura seems to think it's a software problem.

https://acurazine.com/forums/third-g...on-off-978710/

ChiefG

Thank you so much! That is exactly what is happening. Today it happened for the second time in three days. I used the three button reboot method of accessing the diagnostic screen. However, I had to do this twice to get everything working again.

ChiefG

I filed a case with Acura Client Services that says: