Potential buyer help with reliability

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Old 01-08-2020 | 09:43 PM
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Potential buyer help with reliability

Hey everyone!

looking into getting a slightly used 2019 RDX and I've noticed infotainment issues and can't find this info:

Has the latest update fix the bugs like not turning off?

Is there any hardware updates to the 2020?

Also have you guys seen a lot of transmission issues?

Any info is greatly appreciated

Old 01-09-2020 | 06:17 AM
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Originally Posted by Mike Rodriguez
Hey everyone!

looking into getting a slightly used 2019 RDX and I've noticed infotainment issues and can't find this info:

Has the latest update fix the bugs like not turning off?

Is there any hardware updates to the 2020?

Also have you guys seen a lot of transmission issues?

Any info is greatly appreciated

Infotainment is a lot more stable with latest release, there might be few occasional glitches but overall I feel it’s pretty stable.
we don’t know if Acura made any hardware updates to infotainment or other components of infotainment system. but it’s possible for them to silently revise internal components.

when you get 2020, it will have latest TSBs applied, and maybe other components updated. So overall it should require less visits to the dealer than 2019.
Old 01-09-2020 | 06:41 AM
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Originally Posted by russianDude
Infotainment is a lot more stable with latest release, there might be few occasional glitches but overall I feel it’s pretty stable.
we don’t know if Acura made any hardware updates to infotainment or other components of infotainment system. but it’s possible for them to silently revise internal components.

when you get 2020, it will have latest TSBs applied, and maybe other components updated. So overall it should require less visits to the dealer than 2019.

​​​​​Thanks this helps!

The 2020 is slightly out of my budget - 2019 gently used have some nice discounts,but if any revisions where made then I would definitely extend my budget to purchase new.
Old 01-09-2020 | 07:07 AM
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Overall, it's a great and fun vehicle. Fuel efficiency could be better (I get around 21mpg highway). The infotainment system has improved tremendously since I purchased mine in October 2018. There are still some bugs with the infotainment and I have some gripe about the lack of attention to or inclusion of some features but there's no vehicle out there that I'm 100% satisfied with.

Last edited by Mustachio; 01-09-2020 at 07:19 AM.
Old 01-09-2020 | 07:47 AM
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Originally Posted by Mike Rodriguez
​​​​​Thanks this helps!

The 2020 is slightly out of my budget - 2019 gently used have some nice discounts,but if any revisions where made then I would definitely extend my budget to purchase new.

there are revised parts in 2020, I dont know all of them, but for example they updated lower control arms that made noise. If you still have warranty, you can take it in. Overall 2020 will reduce dealer visits... but you never know. Otherwise not much difference.

Last edited by russianDude; 01-09-2020 at 07:50 AM.
Old 01-09-2020 | 07:59 AM
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The infotainment has improved, but I still randomly have Carplay booted out after a few minutes. In another several minutes, it starts up again. It will pick up the music where it left off, but will not just continue the route, and I have to restart the route in Google Maps. To me, it is a mild annoyance and I can’t figure out if it is the phone, Amazon Music, Google maps, or the car.
Old 01-09-2020 | 09:21 AM
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Originally Posted by russianDude
Infotainment is a lot more stable with latest release, there might be few occasional glitches but overall I feel it’s pretty stable.
we don’t know if Acura made any hardware updates to infotainment or other components of infotainment system. but it’s possible for them to silently revise internal components.

when you get 2020, it will have latest TSBs applied, and maybe other components updated. So overall it should require less visits to the dealer than 2019.
I'm not too sure about the 2020 having "all" TSBs applied, I have been to the dealership to address a few issues with my ASPEC and in two different occasions got a 2020 Loaner, on both not even the infotainment update was applied, no break pedal feel TSB or squealing breaks TSB fix either... I got those addressed already on my 2019, but just to let you guys know, the fact of being a 2020 it doesn't mean all the known TSBs are applied...

In my opinion go for the 2019, you will save money and either way you can address any issues all the same with the warranty. I cannot tell any difference between the two (2019-2020) after having the chance of driving both for a while.
Old 01-09-2020 | 09:24 AM
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Originally Posted by elchili
I'm not too sure about the 2020 having "all" TSBs applied, I have been to the dealership to address a few issues with my ASPEC and in two different occasions got a 2020 Loaner, on both not even the infotainment update was applied, no break pedal feel TSB or squealing breaks TSB fix either... I got those addressed already on my 2019, but just to let you guys know, the fact of being a 2020 it doesn't mean all the known TSBs are applied...

In my opinion go for the 2019, you will save money and either way you can address any issues all the same with the warranty. I cannot tell any difference between the two (2019-2020) after having the chance of driving both for a while.
not all, but a lot of TSBs were only applicable to 2019 models.
Old 01-09-2020 | 10:13 AM
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My dealer advised me when I had a loaner that no warranty work or TSB can be done on a vehicle until that vehicle has been sold. All they could do is routine maintenance if it was a loaner and no work on it if it is on the lot for sale.
Old 01-09-2020 | 10:43 AM
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Originally Posted by kboo74656
My dealer advised me when I had a loaner that no warranty work or TSB can be done on a vehicle until that vehicle has been sold. All they could do is routine maintenance if it was a loaner and no work on it if it is on the lot for sale.
yes, not only that, people have to raise complain to apply TSB. My point that 2020 come from factory with some of the 2019 TSBs already addressed, so you dont need to go to dealer
Old 01-09-2020 | 12:05 PM
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Originally Posted by kboo74656
My dealer advised me when I had a loaner that no warranty work or TSB can be done on a vehicle until that vehicle has been sold. All they could do is routine maintenance if it was a loaner and no work on it if it is on the lot for sale.

So that means no TSBs applied to any 2020 until they get sold???? not sure is the fixes should be made at the factory instead the dealerships...
Old 01-09-2020 | 12:33 PM
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TBH, if I will do it all over again I will not buy this RDX, I would have bought the MDX. I don't like that I paid about 45K for the infotaiment that sometimes does not work, a squeaky front suspension that sounded like an old car everytime you hit a bump, the power trunk issue, no spare tire (really acura?).
Old 01-09-2020 | 12:36 PM
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Originally Posted by elchili
So that means no TSBs applied to any 2020 until they get sold???? not sure is the fixes should be made at the factory instead the dealerships...
check link to 2020 TSBs, there are not many. I think one? But that does not mean it will not have other issues like squeaking suspension that has no TSB
Old 01-09-2020 | 06:15 PM
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Chit happens to new cars.

Roll with it, or drive a last model year car.
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Old 01-09-2020 | 06:48 PM
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and with last model year, very soon you feel like your car is "old", so you can't win Mid cycle is a good alternative ?
Old 01-09-2020 | 11:04 PM
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You better be getting 15%-20% off msrp with a 1 year old RDX to make the deal worth it.

I was able to get 10% off a 2020 which made the choice to buy new a no brainer.

There are glitches here and there but overall I'm quite happy.
Old 01-10-2020 | 06:49 AM
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Originally Posted by russianDude
check link to 2020 TSBs, there are not many. I think one? But that does not mean it will not have other issues like squeaking suspension that has no TSB
The 2020 loaner I got had the soft break pedal issue, squeaking front breaks and raging cold engine issues, all present in the 2019, TSB or not.... Some TSBs are for both 2019 and 2020.

But hey.. we don't want to scare away our friend here.. he was just asking a simple question, in my honest opinion, get the 2019 if you get a very good deal on it, there's no difference at all with the 2020 unless buying the white color. I'm over a year now with my 2019 ASPEC, several issues here and there but dealer always have fix all the issues and they have been great about it, I'll buy again with my eyes closed, my wife love the car as much as I do, great style, luxury and sporty enough in a package difficult to match by other brands.

Last edited by elchili; 01-10-2020 at 06:56 AM.
Old 01-10-2020 | 07:01 AM
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Originally Posted by elchili
The 2020 loaner I got had the soft break pedal issue, squeaking front breaks and raging cold engine issues, all present in the 2019, TSB or not.... Some TSBs are for both 2019 and 2020.

But hey.. we don't want to scare away our friend here.. he was just asking a simple question, in my honest opinion, get the 2019 if you get a very good deal on it, there's no difference at all with the 2020 unless buying the white color. I'm over a year now with my 2019 ASPEC, several issues here and there but dealer always have fix all the issues and they have been great about it, I'll buy again with my eyes closed, my wife love the car as much as I do, great style, luxury and sporty enough in a package difficult to match by other brands.
soft brake feel is not open for 2020. What cold engine TSBs?? Can you provide 2020 TSBs, rather than just saying.
Old 01-10-2020 | 07:14 AM
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Originally Posted by russianDude
soft brake feel is not open for 2020. What cold engine TSBs?? Can you provide 2020 TSBs, rather than just saying.
What I'm saying is that the 2020 I got as a loaner, had those issues like my 2019... they fix it on my 2019 already, not sure if they are separate TSB's ofr each year model for the same issue is the same...

The cold engine issue is TSB 18-062, the 2020 had it too.. apologies I didn't make a reference the first time.
Old 01-10-2020 | 07:18 AM
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Originally Posted by elchili
What I'm saying is that the 2020 I got as a loaner, had those issues like my 2019... they fix it on my 2019 already, not sure if they are separate TSB's ofr each year model for the same issue is the same...

The cold engine issue is TSB 18-062, the 2020 had it too.. apologies I didn't make a reference the first time.
2020 is not listed in TSB 18-062.

Old 01-10-2020 | 07:25 AM
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Originally Posted by russianDude
2020 is not listed in TSB 18-062.
Your are correct!
But issue explained on TSB 18-062 is present on 2020 RDXs, perhaps they will address in a different TSB in the near future...
Old 01-10-2020 | 12:01 PM
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Let me clarify what a TSB is.
In general, a TSB informs a dealership how to deal with a problem that is raised by a customer. It also tells a dealer how to deal with out-of-warranty claims on those issues.

There are a few TSBs that tell a dealership to apply a fix whenever a vehicle comes in for service, but those are pretty rare.
Old 01-10-2020 | 03:51 PM
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There is a logic in TSB when they list models impacted, its not random. If it does not apply to 2020, its removed. They are wrong sometimes, so they can add it back

Last edited by russianDude; 01-10-2020 at 04:03 PM.
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