OTA updates in Canada
Instructor
Joined: Sep 2007
Posts: 164
Likes: 64
I have had a couple of false notifications where the notification flag is set on the system update icon but when you go to do the update it changes its mind and says no update available.
I am starting to get a little angry with our software not being updated. The infotainment system bugs are the biggest issues I have had. My usb music works maybe 4 times out of 10 trips. Sometimes it is as simple as unplugging and replugging, other times multiple attempts to get it work while driving or at stop lights leads to pure frustration. I have listened to more fm radio in my 4 months with this car than I have in the last 3 Acura’s since 2007 combined, because the usb system is so buggy.
I am starting to get a little angry with our software not being updated. The infotainment system bugs are the biggest issues I have had. My usb music works maybe 4 times out of 10 trips. Sometimes it is as simple as unplugging and replugging, other times multiple attempts to get it work while driving or at stop lights leads to pure frustration. I have listened to more fm radio in my 4 months with this car than I have in the last 3 Acura’s since 2007 combined, because the usb system is so buggy.
Cruisin'
Joined: May 2018
Posts: 21
Likes: 10
I've reached out to Acura customer relations via email to complain about this. Americans are getting updates and us Canadians are being left behind with this buggy software. I recommend you all do the same so we can make some noise at Acura.
Advanced
Joined: Jul 2018
Posts: 75
Likes: 24
From: Langley, BC
Trending Topics
Cruisin'
Joined: May 2018
Posts: 21
Likes: 10
I have also reached out to my Operation Manager at my local dealer. I told him about the issues I experienced with the audio cutting out when using car play and even having to pull a fuse to reset the system when it totally locked up. I complained explaining that American customers are receiving updates, which fix some of these bugs while Canadian customers are left high and dry. He was very apologetic and contacted one of his corporate superiors. He's currently waiting to hear back then will call me back with any information he receives.
Advanced
Joined: Jul 2018
Posts: 75
Likes: 24
From: Langley, BC
Thank you for contacting Acura Canada. We are sorry to note your concerns and discontent regarding the infotainment system in your 2019 Acura RDX.
In response to your infotainment systems comments and inquiry, we can advise that your vehicle identification number (VIN) confirms that there are no active Product Updates affecting your vehicle. Should any future product updates be released, a letter would be sent to you, the registered owner by mail.
It is important to note that Acura Canada and Acura America work on separate plans and strategies regarding our vehicles and products, and therefore there may be differences in requirements, policies and procedures regarding product updates. At Acura Canada our focus is singularly on manufacturing and distributing vehicles for the Canadian market based on Canadian market requirements and standards. As such, technical information for vehicles manufactured for the U.S. market may require different standards versus a vehicle manufactured for the Canadian market. We apologize for the frustration this may cause you.
Acura strives to have the most up-to-date features and technology available to our customers, but with the ever-changing technology world it is always a challenge. Please be assured that we have added your comments and feedback to our files to ensure the appropriate department is aware of your dissatisfaction.
Our products are covered by one of the best comprehensive warranties in the industry. Your vehicle has a great majority of its warranty remaining and we are confident it will offer you the necessary coverage and protection against manufacturing defects. As such, if you are not satisfied with the operation of your vehicle or you suspect that there is an issue, we recommend to contact your dealership to discuss your concerns with one of our trained technicians who would be happy to provide expert direction and if you choose, book your vehicle for a diagnosis at your cost. To locate a local Acura dealership, please visit: https://acura.ca/dealerlocator
We appreciate the time you have taken to contact us and for allowing us the opportunity to respond. We are sorry a more positive response could not be provided, however, we trust that you understand our position. Should you have further questions or concerns, please do not hesitate to reply directly to this email.
In response to your infotainment systems comments and inquiry, we can advise that your vehicle identification number (VIN) confirms that there are no active Product Updates affecting your vehicle. Should any future product updates be released, a letter would be sent to you, the registered owner by mail.
It is important to note that Acura Canada and Acura America work on separate plans and strategies regarding our vehicles and products, and therefore there may be differences in requirements, policies and procedures regarding product updates. At Acura Canada our focus is singularly on manufacturing and distributing vehicles for the Canadian market based on Canadian market requirements and standards. As such, technical information for vehicles manufactured for the U.S. market may require different standards versus a vehicle manufactured for the Canadian market. We apologize for the frustration this may cause you.
Acura strives to have the most up-to-date features and technology available to our customers, but with the ever-changing technology world it is always a challenge. Please be assured that we have added your comments and feedback to our files to ensure the appropriate department is aware of your dissatisfaction.
Our products are covered by one of the best comprehensive warranties in the industry. Your vehicle has a great majority of its warranty remaining and we are confident it will offer you the necessary coverage and protection against manufacturing defects. As such, if you are not satisfied with the operation of your vehicle or you suspect that there is an issue, we recommend to contact your dealership to discuss your concerns with one of our trained technicians who would be happy to provide expert direction and if you choose, book your vehicle for a diagnosis at your cost. To locate a local Acura dealership, please visit: https://acura.ca/dealerlocator
We appreciate the time you have taken to contact us and for allowing us the opportunity to respond. We are sorry a more positive response could not be provided, however, we trust that you understand our position. Should you have further questions or concerns, please do not hesitate to reply directly to this email.
Drifting
Joined: Jan 2019
Posts: 2,278
Likes: 805
From: Arizona
Well that was a complete and utter waste of time. Just got a reply to my complaint, and it failed to reach even my meager expectations for trite and meaningless PR boilerplate:
Kinda feel sorry for the "Correspondence Specialist" who is forced to write crap like this instead of doing something productive and worthwhile.
Kinda feel sorry for the "Correspondence Specialist" who is forced to write crap like this instead of doing something productive and worthwhile.
Really? WOW! Sorry to hear that! I'm hoping that is a mistaken copy and paste, but one has to wonder....
Advanced
Joined: Oct 2018
Posts: 87
Likes: 18
On Friday I reached to Acura Canada on Social Media (Facebook) with a private message asking about the Updates here in Canada. They provided me with a Case # and requested that I contact Client Services. When I called them the representative said she would ask Technical Services and she put me on hold for a little while. She eventually came back and said Technical Service said they would be updating here in Canada VERY soon.
Take that for what it is worth but I would not hold my breath. I think it is important to keep asking them and log Cases.
Take that for what it is worth but I would not hold my breath. I think it is important to keep asking them and log Cases.
Racer
Joined: May 2017
Posts: 475
Likes: 36
On Friday I reached to Acura Canada on Social Media (Facebook) with a private message asking about the Updates here in Canada. They provided me with a Case # and requested that I contact Client Services. When I called them the representative said she would ask Technical Services and she put me on hold for a little while. She eventually came back and said Technical Service said they would be updating here in Canada VERY soon.
Take that for what it is worth but I would not hold my breath. I think it is important to keep asking them and log Cases.
Take that for what it is worth but I would not hold my breath. I think it is important to keep asking them and log Cases.
Cruisin'
Joined: May 2018
Posts: 21
Likes: 10
On Friday I reached to Acura Canada on Social Media (Facebook) with a private message asking about the Updates here in Canada. They provided me with a Case # and requested that I contact Client Services. When I called them the representative said she would ask Technical Services and she put me on hold for a little while. She eventually came back and said Technical Service said they would be updating here in Canada VERY soon.
Take that for what it is worth but I would not hold my breath. I think it is important to keep asking them and log Cases.
Take that for what it is worth but I would not hold my breath. I think it is important to keep asking them and log Cases.
Advanced
Joined: Jan 2019
Posts: 82
Likes: 11
From: Toronto Canada
Advanced
Joined: Jan 2019
Posts: 82
Likes: 11
From: Toronto Canada
New update just announced for Canadian RDX owners today. Details here if you are on Facebook > https://www.facebook.com/groups/2019RDXCanada/
Advanced
Joined: Jul 2018
Posts: 75
Likes: 24
From: Langley, BC
Installed the update during my lunch break. My enthusiasm has waned somewhat since reading reports here that the random USB screech playback error is still with us, but I didn't let that didn't stop me from enjoying the zoom buttons on the map while I was driving back to work.
Advanced
Joined: Jan 2019
Posts: 82
Likes: 11
From: Toronto Canada
Quite a few Canadians received the update today, If you're on Facebook, details here > https://www.facebook.com/groups/2019RDXCanada/
Drifting
Joined: Apr 2018
Posts: 3,001
Likes: 1,026
From: New Yorkie, Hudson Valley
That sucks. Now the Canadians have an update and folding mirrors?
I was able to console myself about the lack of folding mirrors, “Well, they don’t update Canadian cars, so I guess I can live with updates but no folding mirrors.”
Wrong. If they can get updates up there, why can’t we get folding mirrors down here? It’s a conspiracy, I tell ya.
I was able to console myself about the lack of folding mirrors, “Well, they don’t update Canadian cars, so I guess I can live with updates but no folding mirrors.”
Wrong. If they can get updates up there, why can’t we get folding mirrors down here? It’s a conspiracy, I tell ya.
Instructor
Joined: Dec 2018
Posts: 102
Likes: 23
From: West Bloomfield, MI
Go Canada!
5th Gear
Joined: Oct 2018
Posts: 5
Likes: 0
Quite a few Canadians received the update today, If you're on Facebook, details here > https://www.facebook.com/groups/2019RDXCanada/