jmhumr

I purchased an RDX a couple weeks ago and we’re finally having some sunny weather. I’ve noticed some interior blemishes that came with the car. For example, both A-pillars are very scuffed up for a car that had 7 miles on it.

So I’m curious, is there a grace period for bringing these issues to the dealer and expecting them to do anything about it?

DriverOne

If you mean "have them address it for free," the answer is that as soon as you drive it off the lot they have no responsibility for cosmetic issues. If you want them to address it under warranty, like some people buy the tire warranty for some bizarre reason, then it's whatever the warranty specifies.

DriverOne

Also, you might want to post some pictures of these A pillars. Maybe someone can give you recommendations or has seen it before.

jmhumr

Yes, I realize they have no obligation to fix any non-warranty item after you drive it off the lot. But I’m curious if people have experience any kind of informal grace period for free fixes. Some brands are better than others at that kind of customer service.

fiatlux

Very much depends on the specific dealer. It’s unlikely you’ll get any resolution from Acura corporate because they tend to be incredibly stingy with goodwill repairs, so it’s entirely up to your dealer and what they think you’re worth to them as a customer.

DriverOne

I'm not trying to bring you down, but it has nothing to do with Acura as a brand. It's any car company. If you have a car for 2 weeks and then discover a problem, they don't know if you caused it. I can't think of any car company that would repair damage that far out. Maybe if you had one of the six-figure cars, but you're paying to be treated like royalty in that case.

fiatlux

Seems you’ve been hanging around Acura for too long. Most other luxury automakers will give their customers the benefit of the doubt unless it’s pretty obvious it’s user error. Acura dealerships, at least around Northern California, seems to be predisposed to blame it on the customer to wiggle their way out of honoring the warranty. For instance, some dealers have refused to fix the broken seat plastic issue on the TLX even though it’s clearly a defect or design flaw, and instead blame it on how the driver sits: https://acurazine.com/forums/first-g...-error-960706/

Myself, I’ve had a battery replacement be denied because I couldn’t prove I didn’t leave the radio or lights on overnight, had to fight over getting my misaligned fuel door fixed because they claimed I could have knocked into it while it was open, and had to go to three dealerships to get my key replaced because they said they can’t prove that I didn’t drop it or break it while replacing the battery. All utter bullshit, but this is the way Acura dealers around the area seem to be going towards. This is the type of behavior I’d expect from Dodge or Hyundai, not Honda, much less Honda’s supposed “luxury” brand. Compare this to the local Lexus dealership, who for my parents replaced the rotors as a goodwill repair even after the warranty was up, and repaired the worn out trim on the steering wheel after a few years even though they could have blamed it on wear and tear. They recently went in for a fuel pump recall, and as part of the repair they returned the car with a full tank of gas to apologize for the inconvenience. Small cost to them, but they now have customers for life in my parents, whereas my Acura experience has soured me considerably on the brand, especially if I’m thinking about ponying up big bucks for something like an MDX.

DriverOne

Neat, please submit any type of concrete evidence that any car company you have ever dealt with has voluntarily corrected a cosmetic issue of any type with a car purchased two weeks prior.

fiatlux

It's people like you with low expectations that enable Acura to lower their quality of service.

Here ya go:
https://www.corvetteforum.com/forums...-warranty.html
https://www.myg37.com/forums/g37-sed...-warranty.html
https://www.bimmerfest.com/threads/a...ranty.1060561/
https://www.odyclub.com/threads/flak...e-seat.152726/
Even some Acura dealerships will play ball
https://acurazine.com/forums/1g-01-0...r-wear-771398/
https://acurazine.com/forums/third-g...repair-907093/
Of course, YMMV with Acura:
https://consumerist.com/2007/03/30/a...kind-of-pants/
Oh wait, but those are all about the seats. What about even less consequential things, like the B-pillar?
https://www.swedespeed.com/threads/b...el-wear.31240/
https://www.clublexus.com/forums/ls-...nd-tear-4.html
Hell even Tesla will honor it
https://forums.tesla.com/discussion/...pillar-problem
Is this enough evidence? Or will you say that everyone is lying?

DriverOne

This is pretty awesome. He pointed me to a Corvette forum where a guy wore a hole in his leather seats and then everyone on that forum said the exact same thing, which is that it's his problem and no Corvette dealer would repair it. Then someone asks what the mileage on the car was and he says 18,000. Then at the end he says "they replaced it under the warranty," which people on the Corvette forum were even laughing at.

It's people like you who are the problem. You just have an irrational anger towards Acura that makes you give out completely inaccurate and unbelievable advice that I would never rely on. You just make up stuff like "yeah, any other car company would give you a new car, it happened three times to my entire family. After ten years, they just replaced my entire car for free." OK.

DriverOne

Oh, wait, it's even better because the person whose seat cover was replaced under warranty wasn't even the guy who had the problem. It was just another guy with a problem who had it under warranty. The guy with the problem never got it fixed. Man, Corvettes suck, am I right? Trash garbage company. Where's my free car?

fiatlux

Sure, focus in on one single data point and ignore all the other ones I provided while setting up straw men and using hyperbole. Just admit it, you're grasping at straws trying to excuse poor customer service.

Please do a thorough analysis on each of those threads; frankly if you can provide some counterpoints I'm all ears.

DriverOne

I don't need to read the other points. A) Your first point was false. B) All your points are "under warranty," which wasn't your claim. Therefore, all of your points fail. You hate Acura and you therefore give out false advice intended to harm Acura. The end.

fiatlux

Actually if we want to pedantic, you said "submit any type of concrete evidence that any car company you have ever dealt with has voluntarily corrected a cosmetic issue of any type with a car purchased two weeks prior", so all I had to do was show that it has happened at least once in the history of all mankind. Doesn't matter if there's millions of warranty rejections, as long as there's one approval I've done exactly what you've asked for.

Sorry, you kind of set yourself up for failure there.

Oh yeah, and I did end up getting Acura to fix my misaligned fuel door (which is a cosmetic issue unless you would like to argue otherwise). Want to see the work order for it? Seems like that would be concrete proof.

DriverOne

And you haven't. All you did was claim you had proof, then tried a switcheroo with warranty examples. You have literally the entire Internet that you tried Googling and you got zero. How's that feel? You got zero.

LMAO, but "Acura sucks," am I right? HA HA HA HA

fiatlux

Keep burying your head in the sand. If your argument is that "everyone on the internet is lying" that's pretty weak. What do you consider proof to be? Work orders? A signed affidavit from the service advisor confirming that it was indeed performed under warranty? I mean, if you're going to dismiss everything on the internet, we might as well dismiss all the people who say they've experienced limp mode in the RDX because nobody has posted video evidence. Maybe you already have...

DriverOne

BTW, sorry to jmhumr, who was looking for real advice. Now this thread will just devolve into fiatlux trying to salvage his reputation after he was caught trying to talk up every other car company except Acura by lying.

fiatlux

Did I not mention that Acura has also performed warranty repairs in the past? Sorry if that doesn't fit into your narrative of me being a big fat Acura hater.

Jmhumr; don't listen to that low-expectation Acura-is-always-in-the-right on-his-knees dumbass. Ask for it to be repaired, and if they refuse, go to another dealership and do the same. Depending on your location you have a decent chance, and if none do, remember that the next time you're looking for a new car.

Edit: Are you referring to the outside of the A-pillar, or the interior? If it's the interior you have a decent chance, if it's the exterior...not so much. They might buff it out for you if they're nice, but I wouldn't count on it.

Edit 2: Nevermind, you said interior. In that case I would any decent dealership to fix it, provided it's not your own grease stains or a soda explosion.

DriverOne

Fiatlux must be angry after having to admit that Acura, like all his other examples, performs warranty repairs, which had nothing to do with his initial claim that he's hoping everyone forgets. Sad.

DriverOne

So get this: after crapping up the entire thread with his irrational and false claim that any other car company would repair the damage, at the end when he was caught, fiatlux suddenly says "not so much." He went from "any other decent car company would do it, I promise!" to "no."

fiatlux

And yet you were the one that said NOBODY ever gets these things done. So what is it? You can't have it both ways saying I was wrong about Acura not doing warranty repairs for cosmetic defects, while simultaneously claiming nobody does these type of warranty repairs. Sad.

fiatlux

Clearly you can't read, because he said interior, and I said no for the exterior, yes for the interior.

DriverOne

The best part is that you think nobody can read the posts above, both yours and mine, and see who is lying about the others' posts.

fiatlux

Might as well put it to a vote then: like mine if you think I'm right, like his if you think he's right.

Just don't go demanding for a recount when ya lose.

DriverOne

Or they could just read the posts above.

DriverOne

That's actually a point in my favor. You're of the party that doesn't care about the actual truth, as reflected in the posts. You're like "no, let's make this a popularity contest, regardless of who was right!" It's irrelevant to me whether people like you more because they like the incorrect information you dispense. I only care who is right.

fiatlux

Sure, but then without the negative signals you wouldn't know you're wrong . And that's the most important thing; when idiots on the internet are shown that they're wrong .

DriverOne

fiatlux

Sounds like loser speak to me, to claim popularity != correctness when you were the one to first suggest that people can read the above and make their own decision.

DriverOne

Sounds like loser speak to me when you ignored your actual posts where you lied repeatedly and said "no, let's make this into a likes contest."

fiatlux

HAHAHAHAH I forgot you're the guy who doesn't even know how to adjust a rearview mirror.

https://acurazine.com/forums/third-g...estion-989024/

Alright, now I know why it's like talking to a brick wall. I LOVE IT!

DriverOne

Notice how he's trying to change the subject from his profuse and repeated lying?

fiatlux

Your only comeback is to deflect and call people liars? Where'd you go to school, the University of Trump?

DriverOne

LOL, he's like "the only thing you have on me is that I lie a lot. Is that all you got?"

amcobra

2021 RDX interior issue fixed two months after purchase. Driver’s seat cushion wrinkled beyond reasonable. Called service manager, sent pictures. He called back and stated replacement ordered. Replacement received in two weeks! Install perfect less than 3 hours. Depends on dealer in my opinion.

fiatlux

You’re lying, apparently dealerships never fix cosmetic issues under warranty after 2 weeks /s.

DriverOne

fiatlux admits that Acura is the greatest brand ever for customer service. /no s

amcobra

Not sure if you are trying to win the contest for the most post count. However your sarcasm is not appropriate.nor appreciated.😂

jmhumr

Thanks for the anecdote! That gives me some confidence. I’ll post pics of the A pillar scuffs tomorrow, but it looks like they were from the bottom of the parts bin or something. In some light you can’t see it, but in others it looks not right. The quantity of scuffing on both pillars should hopefully convince them that it wasn’t me.

Funny you mention seat wrinkles - that was an issue that I did report before taking delivery. Awful craftsmanship on one of the passenger seat bolsters. Looks like they didn’t stretch the leather before stitching and now it’s all puckered. They’ll replace after the holidays.

Crazy how Acura doesn’t seem to have a worthwhile inspection of their cars coming off the line. Would be cheaper and faster to fix right there vs. dealing with all of these customer service requests.